Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,297 Reviews)
Rating breakdown 27,297 reviews
5 Stars
23,400
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
This product is great phone for normal users.
on February 12, 2025
Posted by: Hec2020
[This review was collected as part of a promotion.] The screen on this samsung is amazing, I only use my phone for media and gaming and works perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Missing S Pen Bluetooth
on February 12, 2025
Posted by: Henry
Expertise:Intermediate
I bought this phone recently and I am very disappointed with it, not much different from the S24 Ultra. Staple feature like using the S Pen to take pictures is removed, a feature which I've been using for over 5 years. Really poor choice to have such a useful feature.
Response from Samsung USBy R&R Team, February 14, 2025
Hello Henry, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes in features of your device can take time to adjust and learn the ways you can still have the functionality you are seeking. We have provided a link to an article to help you with the capabilities of your new S Pen, as well as to the full device manual. This can help you discover both hand gestures and voice commands that can be used with the camera of your device. We have also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The S25 is a smooth experience
on February 12, 2025
Posted by: Randoevo25
[This review was collected as part of a promotion.] As stated, the S25 does have "seamless actions across apps." No issues when switching between or opening apps. Only issues I've had are notifications seem to be delayed or not showing up compared to my A35, as I still have that one connected via wifi. Also, the routines I setup are not running, unless I've entered them incorrectly (first time trying them).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth from the inside out
on February 12, 2025
Posted by: ColungaStrong
[This review was collected as part of a promotion.] I've experienced every Samsung Edge, Note, and Galaxy Series device that has existed. I will admit, I was pretty stuck on the S23 Ultra until now. The S25 Ultra is seriously effortless. Samsung finally got it right. The new feature, "Now Brief," is brilliant and exactly what is needed in a fast-paced world. With "Now Brief," I get a short but accurate summary of all important notifications without having to do the work myself. The camera is miles above the rest for someone like me who dabbles in photography. And don't get me started on the battery. I was so disappointed with battery life until now. I'm so accustomed to my battery being at 50% by 10:00 a.m. that I find myself plugging in my S25 and realizing it's only at 92%. Yes, it's night and day, to say the least. I could go on and on, but I won't. If you are considering the Galaxy S25, well, like Nike says, Just Do It!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on February 12, 2025
Posted by: QuakerDD
[This review was collected as part of a promotion.] Major upgrade from my s22. Computing power and the new screen is amazing. Very fluid and dynamic. The Audio Eraser is exceptional!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Bluetooth on S pen
on February 12, 2025
Posted by: Poleon
[This review was collected as part of a promotion.] I just like that the s pen doesn't have Bluetooth!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm not leaving Samsung again!
on February 12, 2025
Posted by: Luis01
[This review was collected as part of a promotion.] Try another brand for 2 months and it was not a good option, I was eager for the new S25 Ultra to go on sale because the smartphone I had left a lot to be desired, the S25 Ultra is another level, at the time of loading the apps it took absolutely nothing, in photography there are many options to achieve the quality you need, the connectivity between Samsung devices is incredible, the whole interface is much more comfortable to play, work or even to watch videos or listen to music, I never leave Samsung again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome and sleek
on February 12, 2025
Posted by: bouckbiz
[This review was collected as part of a promotion.] I love the ease of use. I figured out how all the features worked right away. I like that all of my apps are on one page. This is the best phone Samsung has to offer so far.
Value
5
Written by a customer while visiting Samsung US