Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,355 Reviews)
Rating breakdown 27,355 reviews
5 Stars
23,450
4 Stars
3,034
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Awesome and faster phone
on February 18, 2025
Posted by: Crpinzon85
[This review was collected as part of a promotion.] I am highly impressed with the artificial intelligence capabilities. This phone's speed is exceptional, and the materials appear to be of high quality. I commend the comprehensive feature set of the new Gemini, including its impressive artificial intelligence functionality. I am particularly pleased with the battery life and camera performance, especially the 100x zoom capability. The video options and editing features, even with internet limitations, are also quite good. Overall, this purchase has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 ultra to S25 ultra
on February 18, 2025
Posted by: Guardians
[This review was collected as part of a promotion.] Upgrading from the s23 ultra to the s25 ultra was effective experience. Super fast smooth is seamless transfer files and other data. The phone alone is enjoyed the handle. Battery life is amazing, great display I have no regrets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 ultra
on February 18, 2025
Posted by: MHov24
[This review was collected as part of a promotion.] This S25 ultra is amazing, the AI features, s pen, definitely go out and get the new S25 phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Harmony
on February 18, 2025
Posted by: Poseidon
[This review was collected as part of a promotion.] A small blend of many things that have been great with Samsung phones along with other industries phone models blended into one. I do wish the S-Pen would have kept the Bluetooth functionality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good
on February 18, 2025
Posted by: sveeder50
[This review was collected as part of a promotion.] Phone is very fast and smooth. The color is not a vivid as my old S22 Ultra, which is a disappointment. The S pen on the S25 is ok, seems to lag at times. Not sure what Samsung was thinking when they took away the Bluetooth connection between the S pen and the phone. Seems to be going backwards there
The camera is pretty amazing. An upgrade from the one in the S22 Ultra. Overall, I'm pretty happy with the purchase. Going back to the Bluetooth for the pen and making the colors more vivid are the only suggestions I have for Samsung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This product is not very good
on February 18, 2025
Posted by: Abad88
[This review was collected as part of a promotion.] This product is not very good for the high price it has.
I have been a Samsung user since the s3 and after the first Note came out I became a loyal user of that line.
I decided to change my s23 ultra hoping it was going to be a good decision but it was the opposite. The s25 ultra is a total disappointment I could safely say that my old cell phone is much better.
I have been a Samsung user since the s3 and after the first Note came out I became a loyal user of that line.
I decided to change my s23 ultra hoping it was going to be a good decision but it was the opposite. The s25 ultra is a total disappointment I could safely say that my old cell phone is much better.
The headphones are a marvel. The sound is great, the noise cancellation, and the battery life is great. In short a good product.
The watch ultra aesthetically is great. I had a galaxy 6 classic of 47mm. In functionalities there is not much difference
Value
2
Response from Samsung USBy R&R Team, February 20, 2025
Hello Abad88, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that new devices can cause frustration as you learn the enhanced features and changes in overall functionality. Without knowing the specifics of your feeling of disappointment, we have provided a link to the full device manual and the Samsung Support Team to discover the full capabilities, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the galaxy series
on February 18, 2025
Posted by: Shak12
[This review was collected as part of a promotion.] What's not to love about the phone? It does everything I want in a phone and more. I don't think I've used AI this much. Actually I haven't because I was on the fence but I kinda love it now. The camera is chef's kiss! I could go on but I you get it. The only recommendation I would make is more color options. You make a purple phone I'm getting it every time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best mobile device
on February 18, 2025
Posted by: MAKMISAYAX34
[This review was collected as part of a promotion.] Every year I am amazed by the advances in phones. I have been a loyal customer since 2017. My new Galaxy s25 Ultra allows me to enjoy sound, speed, image and much more; however, the AI functions deserve a special mention, they are spectacular. The S25 Ultra is a device that everyone should give themselves the opportunity to enjoy. Well done Samsung ...
Value
5
Written by a customer while visiting Samsung US