Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,950 Reviews)
Rating breakdown 27,950 reviews
5 Stars
23,967
4 Stars
3,107
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
S25 Ultra
on February 25, 2025
Posted by: JC1981
[This review was collected as part of a promotion.] So far I've been impressed with my new S25 Ultra. The new now brief function keeps me up to date on news briefs and allows me to see the weather as well. Its more than capable of carrying out seamless actions across apps as well. I can't wait to see what the next generation of galaxy phones will be capable of!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellence
on February 25, 2025
Posted by: Zman1313
[This review was collected as part of a promotion.] Amazing. Better than any Note or Ultra I have had before. Samsung got it right again with superb camera, great memory, ability to run multiple programs simultaneously, and the screen size is splendid. I don't need an i-anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Stylus use.
on February 25, 2025
Posted by: RyanGrz
[This review was collected as part of a promotion.] I have big fingers, so using the stylus is much easier to use for notes at work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 25, 2025
Posted by: Aaron1979
[This review was collected as part of a promotion.] I have owned a Galaxy S device since the S4.
I traded in my S23 Ultra for the S25 Ultra.
So far I am loving the new device. It's fast as hell and the battery lasts longer than I expected. I actually use the now brief, especially in the morning.
I traded in my S23 Ultra for the S25 Ultra.
So far I am loving the new device. It's fast as hell and the battery lasts longer than I expected. I actually use the now brief, especially in the morning.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade and worth it
on February 25, 2025
Posted by: Robbie
[This review was collected as part of a promotion.] Now Brief greets me wonderfully and gives me the latest updates on the weather, news, and even my sleeping habits which could use some work.
I am getting the most out of the responsiveness and storage. Things are so much faster and I can download a lot more than I could before. My old phone was from 4 generations ago, so I'm very much appreciating the latest specs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on February 25, 2025
Posted by: TexasMama
[This review was collected as part of a promotion.] Great phone, love the pen, takes great pictures and videos. Lots of features, may need a tutorial to utilize the camera to its full potential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
To much AI
on February 25, 2025
Posted by: Nevergain
[This review was collected as part of a promotion.] 2nd time doing this. It lags, it has crashed. So fun having to wait for it to crash, and restart. It is ok phone. Doubt I will move up from here. Might need a different brand.
Value
3
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Nevergain, we appreciate you taking time out of your day to share your feedback on your new Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the software crashes you mention experiencing with your phone. We have provided a link to an article below to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Premium and Solid Experience
on February 25, 2025
Posted by: vbarada
[This review was collected as part of a promotion.] Since the first Galaxy S, I’ve been a fan of the line. I’ve owned the Galaxy 1, 2, 3, 5, 7, 9, 10 Plus, 21 Ultra, 23 Ultra, 24 Ultra, and now the 25 Ultra. The experience with the 25 Ultra is just as consistently premium as with previous Ultra models. Performance is fast, smooth, and stable. UI 7 feels a bit smoother on the S25 Ultra than the S24 Ultra beta. Something that doesn’t get mentioned much, the screen brightness is higher than the S24 Ultra, even though it has the same nits. Photo quality is pretty similar, and the bump to 50mp on the ultra-wide isn’t all that noticeable in my opinion. Battery life has improved a bit, which is welcome. The AI features are very useful especially for photo editing. The Audio Eraser Feature works much better than expected, I was really impressed. Samsung has made the AI features intuitively integrated into the rest of the system. Overall, it’s an incremental improvement to an already solid experience, and it’s enough to keep me a loyal fan of the Galaxy S line.
Value
5
Written by a customer while visiting Samsung US