Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
23,998
4 Stars
3,112
3 Stars
536
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Amazing Phone
on March 2, 2025
Posted by: retro765
[This review was collected as part of a promotion.] I upgrade to this phone from the galaxy note 20 ultra and it had been amazing. This phone lasts all day without needing to be charged and it very fast with no lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sub Par Camera
on March 2, 2025
Posted by: Road_Hunter
from USA
Expertise:Intermediate
I bought this phone hoping it would be a big upgrade from my old phone. 1st thing I noticed is the camera quality is not near as good as my S22 Ultra was. It's very pixilated especially when you try to zoom in on a picture you have already taken no matter what MP you have it set at. Outside of that it's a phone ha. The rest of it seems to work as you'd expect but I am way disappointed in the camera.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Road_Hunter, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with the usage of your new phone. We would love to help you resolve the frustrations you mention with the camera of your device, and have the best possible usage of your device. We have provided links to a few different articles to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Easy setup, sleek look and great features
on March 2, 2025
Posted by: espwoj2
[This review was collected as part of a promotion.] Easy app downloads, great features. Love the easy of the pen. Pictures are clear and many new options.seamless actions across apps,” “Now Brief,” or “Audio Eraser”
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Espwoj2, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features of Galaxy AI and additional capabilities of your new phone. We have provided a link to the Samsung Support team for your convenience. they can answer any questions that may come up as you continue exploring your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung never really disappoint
on March 2, 2025
Posted by: GalaxyS25Ultra
[This review was collected as part of a promotion.] Beautiful device, latest technology. Love the new AI integration with everyday usage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth extra money
on March 2, 2025
Posted by: Galaxytruereviewer
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy S25 Ultra, and unfortunately, it’s been a letdown. The design even though changed, not worth the extra money you are paying for this. The camera, which was supposed to be the standout feature, is incredibly inconsistent. Sometimes it takes great shots, but other times, it struggles to focus or overexposes, especially in low-light conditions. The battery life is also same as s24 ultra.
The performance is decent, but it doesn’t feel as smooth or fast as some of its competitors in the same price range. The software experience is cluttered with bloatware, and the interface can feel sluggish at times. For the price, I expected much better overall quality and reliability. Honestly, it feels like an overpriced phone that falls short in too many areas. Would not recommend. Will post a full youtube review soon.
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Galaxytruereviewer, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know your device is invaluable to you every day for a range of tasks. We would love to help you resolve your frustrations and have the best possible experience with your chosen device. We have provided a link to an article to assist you with the camera features. We have also provided a link to help you with the speed and smoothness of your user interface. We have lastly, provided a link to the Samsung Support Team and full device manual to help you best align the device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have had by far.
on March 2, 2025
Posted by: Pthang
[This review was collected as part of a promotion.] The seamless actions across apps are awesome. I mean the camera is great, and the video is great, I mean what can I say it's the perfect phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on March 2, 2025
Posted by: GustavoP
[This review was collected as part of a promotion.] Excellent mobile phone, especially the processor speed and the NOW BRIEF and Audio Eraser functions.
Every day, I start with the Now Brief, with information about the methodology, relevant news, in addition to my commitments to my schedule. In addition, in leisure situations with my family, the great camera makes excellent photos and videos.
Every day, I start with the Now Brief, with information about the methodology, relevant news, in addition to my commitments to my schedule. In addition, in leisure situations with my family, the great camera makes excellent photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera
on March 2, 2025
Posted by: SamsungGalaxyFan
[This review was collected as part of a promotion.] This phone has amazing cameras and the anti reflective coating is so nice.
Value
5
Written by a customer while visiting Samsung US