Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,866 Reviews)
Rating breakdown 27,866 reviews
5 Stars
23,940
4 Stars
3,096
3 Stars
523
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Great Phone and watch
on March 4, 2025
Posted by: TeaBone
[This review was collected as part of a promotion.] Great phone..
I doo more on my phone and watch than ever. I dont know what ill do without them both
I doo more on my phone and watch than ever. I dont know what ill do without them both
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung superiority
on March 4, 2025
Posted by: Drew4sail
I have used Samsung S series phones for decades and would not consider using any other product
Written by a customer while visiting Samsung US
Customer Rating
4
Heat up quickly
on March 4, 2025
Posted by: Moemai
[This review was collected as part of a promotion.] I may have to ask for change the product, it heat quickly and seems dangerous.
Value
4
Response from Samsung USBy R&R Team, March 7, 2025
Hi there Meomai, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations. We have provided a link below to a troubleshooting guide to help you resolve the matter with the temperature of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Incredible device
on March 4, 2025
Posted by: Eric
from Fort Worth, TX
Expertise:Expert
I preordered mine and got it early, and I love this phone! Coming from the Google pixel line it's like night and day. The cameras are amazing and the software is so clean and easy to use. after a full month of use I have had no issues and have loved using this phone every day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is an exceptional phone
on March 4, 2025
Posted by: BF184495
[This review was collected as part of a promotion.] I am so much happier with the product than I am its producer. I fully anticipated that I would love my new phone, and I do. Almost enough to justify the nightmare I've been put through by Sansung.
The "now brief" is a nifty feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No add me feature in camera photography.
on March 4, 2025
Posted by: Wartum
I am not happy for the camera doesn't have "add me" feature. Expect next software update will have it solved.
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Wartum, we appreciate you sharing your thoughts about your new Samsung Galaxy S25 Ultra. We understand how important specific features are to you every day, and we would love to hep you maximize your experience every day. We have provided a link to an article to help you with the camera settings and features. We have also provided a link to the Samsung Support Team if you would like to work with them one on one to align the settings and use all of your desired features. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The volume buttons are stiff and the battery isn't
on March 4, 2025
Posted by: Doubts
[This review was collected as part of a promotion.] There are some new features but for the most part the same as every other galaxy and the battery life is something that I really looked forward to but it isn't impressive at all. The s pen is not really something I've used one time
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Doubts, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you have discovered and are pleased with the enhanced features of your device. The battery of your device is designed to improve after a short period of usage as it adjusts to your specific consumption. If this is not your experience, we have provided links to a few articles below to help you maximize the battery life of your device. We have also provided a linkt o an article to help you discover the features of the redesigned S Pen. Lastly, we have provided a link to the Samsung Support Team to help if you ever have questions or continue to experience frustrations with your battery. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This model is the best in the world
on March 4, 2025
Posted by: BMW2025
[This review was collected as part of a promotion.] there are so many different good features. buy this phone you won't regret it
Value
5
Written by a customer while visiting Samsung US