Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,116 Reviews)
Rating breakdown 27,116 reviews
5 Stars
23,290
4 Stars
3,005
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
3
Slow!!!!!@
on May 25, 2026
Posted by: Avloo78
[This review was collected as part of a promotion.] This phone is crazy slow and the battery life is awful. Camera is impressive.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there Avloo78, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted usage of your device is to you every day. We have provided links to resources to help you adjust the refresh rate for higher speeds, and maximize the battery life at your convenience. We have also provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Powerhouse for Tech Lovers
on May 25, 2026
Posted by: Ezman2020
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the definition of a refined powerhouse, blending elite hardware with software that actually makes your day easier.
The design is sleek and remarkably comfortable to hold, framing a stunningly bright, anti-reflective display. Performance is flawless; whether you are multitasking in DeX mode, heavy gaming, or jumping between demanding apps, the Snapdragon chip handles it all without breaking a sweat. The camera system remains a massive standout, delivering incredibly sharp details, rich colors, and unmatched zoom capabilities that make it a versatile tool for any photo scenario.
What pushes this phone over the top, though, is Galaxy AI. Instead of feeling like gimmicky add-ons, the AI features are deeply woven into the daily experience. Circle to Search makes satisfying your curiosity instant, while Note Assist and live translation tools turn the device into a genuine productivity hub. The photo editing tools are equally impressive, letting you clean up reflections or move objects in seconds.
The Verdict: If you want a compromise-free device with a gorgeous screen, top-tier cameras, and meaningful AI integration, the S25 Ultra is the absolute best Android has to offer.
The design is sleek and remarkably comfortable to hold, framing a stunningly bright, anti-reflective display. Performance is flawless; whether you are multitasking in DeX mode, heavy gaming, or jumping between demanding apps, the Snapdragon chip handles it all without breaking a sweat. The camera system remains a massive standout, delivering incredibly sharp details, rich colors, and unmatched zoom capabilities that make it a versatile tool for any photo scenario.
What pushes this phone over the top, though, is Galaxy AI. Instead of feeling like gimmicky add-ons, the AI features are deeply woven into the daily experience. Circle to Search makes satisfying your curiosity instant, while Note Assist and live translation tools turn the device into a genuine productivity hub. The photo editing tools are equally impressive, letting you clean up reflections or move objects in seconds.
The Verdict: If you want a compromise-free device with a gorgeous screen, top-tier cameras, and meaningful AI integration, the S25 Ultra is the absolute best Android has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on May 25, 2026
Posted by: EthioD
[This review was collected as part of a promotion.] My Galaxy S25 Ultra serves as my primary device for both personal and professional endeavors. It consistently delivers exceptional performance and user-friendliness.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great updates overall
on May 25, 2026
Posted by: SJollie
[This review was collected as part of a promotion.] The size is the device is the best feature! It's the right increase in size from the Plus without being too large. The s-pen is what drives my use through it's quick use, easy storage, and ability to stay put no matter where my phone goes. With the addition of AI editing, my s-pen photo edits when from minutes to seconds and I'm even more pleased with the stunning cameras and their quality.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy smartphone so far!
on May 25, 2026
Posted by: LoveMyGalaxyUltra
[This review was collected as part of a promotion.] Free AI integration and multiple major OS updates made this smartphone in tiptop shape for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I live the AI abd camera features
on May 25, 2026
Posted by: Galxluv83
[This review was collected as part of a promotion.] Ai features are great
Only wish the pen still took pictures
Only wish the pen still took pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 25, 2026
Posted by: Marie1884
[This review was collected as part of a promotion.] This phone is one of the best I have ever purchased. It has great Galaxy AI features. The phone is very durable and holds up to a drop, I have even taken it in the ocean with me ( in a case of course).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has been great reliable
on May 25, 2026
Posted by: 2729May010407
[This review was collected as part of a promotion.] This phone has been through some ruff days with me and has always been reliable and trustworthy to always work when I needed it. Love the Samsung phone all the models have been reliable and the best most reliable phone I've ever had
Value
5
Written by a customer while visiting Samsung US