Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,865 Reviews)
Rating breakdown 28,865 reviews
5 Stars
24,738
4 Stars
3,228
3 Stars
555
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
GREAT PHONE
on June 22, 2025
Posted by: troyjr1994
[This review was collected as part of a promotion.] This phone is fantastic! I use this phone for gaming, cooking, web searching, and everything in between. I use this phone for everything! The AI features are great! The object eraser, circle to search and the ability to rewrite my text is a game changer! In my opinion, there isn't a better phone on the market! I've been a long time Samsung user and the experience gets better and better with each device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and battery is just 😍😍😍
on June 22, 2025
Posted by: Mee2020
[This review was collected as part of a promotion.] Camera is good and battery screen and cooling power
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra
on June 22, 2025
Posted by: Jimbo99
[This review was collected as part of a promotion.] Beautiful phone Sleeck and awesome. Every Galaxy I've had is worth it Samsung is where it's at
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the ease of use
on June 22, 2025
Posted by: Nessa75
[This review was collected as part of a promotion.] Really like the new phone. The camera's zoom is amazing. Allowed clear and up close photos at concert. Speaker was clear and picked up good sound. Good sound when playing music and talking on phone. Enjoy 1TB option for memory. Only negatives that I have is the pen is not Bluetooth and cannot be used to take photos like old one, no mag charge without a case, and the weight of the phone. Comfort required a strap or stand to use easily. Holding it to watch something gets heavy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Rated 4 stars because ..
on June 22, 2025
Posted by: Cpappy
[This review was collected as part of a promotion.] Well there's a couple reasons:
1. Loss of shutter control with the S-Pen.
2. App Cloud is very spammy and no easy way to turn it off.
3. Still on the fence between Google's Al, and Galaxy Al. So can't really talk to it.
Over all nice phone pairs nicely with the watch 7 ultra, and Galaxy buds pro 3.
1. Loss of shutter control with the S-Pen.
2. App Cloud is very spammy and no easy way to turn it off.
3. Still on the fence between Google's Al, and Galaxy Al. So can't really talk to it.
Over all nice phone pairs nicely with the watch 7 ultra, and Galaxy buds pro 3.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone with new feature
on June 22, 2025
Posted by: Marclewis92
[This review was collected as part of a promotion.] I really recommend that phone to anyone who like luxury thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 22, 2025
Posted by: Newjersey973
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is a great phone with great features camera is awesome it takes great pics and videos im still learning the phone but they offer a lot of great features on this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not so different
on June 22, 2025
Posted by: Snomars1
[This review was collected as part of a promotion.] I love the AI zoom feature and I love the web search from a photo, it helped me replace a sweater after a fire...... but I have major call quality issues. I wish Samsung would focus on making sure we have a strong signal instead of just a computer in our palm. All in all, I don't think the S23, S24 and S25 are very different.
Value
3
Response from Samsung USBy R&R Team, June 23, 2025
Hi Snomars1, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the connection to your carrier is to you, and needing the reliability for your peace of mind and usage. We have provided links to a few troubleshooting guides to help you with the connection to your carrier. We have also provided alink to the Samsung Support Team if this frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US