Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(30,290 Reviews)
Open Ratings Snapshot
Rating breakdown 30,290 reviews
5 Stars
25,929
4 Stars
3,420
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product. 
(
1,139 out of 1,330
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5 out of 5
5
Samsung s25 ultra
on September 29, 2026
Posted by: Harleyman
[This review was collected as part of a promotion.] Ive had this phone for almost a year now and love it!! Its very quick response makes using anything available very fast and easy...no waiting..just instant results!! Im very happy I chose this device!! I will be upgrading soon to the s26 ultra as the 25 is amazing!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone!!!!
on September 29, 2026
Posted by: Darrell
[This review was collected as part of a promotion.] I chose the s25 ultra when it came out to upgrade from my s22 ultra. I didn't have any complaints about the s22 ultra and actually thought I might even miss the s pen, boy was I wrong. My newer phone rings circles around my old phone and I'm beyond glad I didn't wait any longer than what i did to chose the samsung galaxy S25 ultra and neither will you. So do yourself a favor and go grab it asap
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pretty decent
on September 29, 2026
Posted by: Fitfulboot
[This review was collected as part of a promotion.] I chose this device after having a brand new Google pixel. It died a week after the warranty because despite what they advertise, they are in fact not waterproof. I decided it was silly to spend that much on a phone again and went back to Samsung. The camera is t the greatest but it's not horrible
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy s25 Ultra
on September 29, 2026
Posted by: SamsungS25Ultrauser
[This review was collected as part of a promotion.] I chose the Galaxy s25 Ultra after having previously used the GalaxyS22. I wanted the stylus to jot notes and lists and this has been very helpful. I use my phone exclusively for all my needs and the screen size allows for this easily. It takes beautiful photos and the editing features are seemingly endless.The 256 gigs provides for ample storage and app downloads.The security features and the wireless charging are great. I feel the phone is a good value for the price.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My greatest educational tool!
on September 29, 2026
Posted by: Love2Learn
[This review was collected as part of a promotion.] I chose my Galaxy S25 Ultra because I love using an S Pen for taking notes during discussions and classes. I can use it for research, reading books and doing assignments. Not to mention logging into my online classes. My Galaxy keeps me connected to other students and instructors. And I also love that it seamlessly, connects to my Samsung tablet.
Going back to school at age 60 has become an effortless task that I enjoy thoroughly with the tech that is available.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice upgrade
on September 29, 2026
Posted by: Khaostatic
[This review was collected as part of a promotion.] Is a nice upgrade from the note 10 plus I had before, I like that the screen borders are not curved anymore, it was ultimately what broke down on my cell phone, also, screen colors and camera zoom are awesome, the only downside is that the pen is not Bluetooth anymore.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my Sa.sung Galaxy Ultra phone!
on September 29, 2026
Posted by: vitoea
[This review was collected as part of a promotion.] I love this phone! I ask AI daily for help. Even today I took a picture of my new orange tree and asked for advice. It not only diagnosed the issue but recommended a spray to resolve the issue
We are shopping for carpet so I use Galaxy AI to explain all the terms and help me get the best value.
I also keep my schedule on my phone and use it for email.
I chose the Ultra model because it has the S Pen. I use the S Pen to take notes all the time.
I just love my Samsung Galaxy Ultra and can't live without it!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra review
on September 29, 2026
Posted by: BG1978
[This review was collected as part of a promotion.] I've been using Samsung phone for many years now. I used to get the Samsung Note phones but at some point they transitioned those out. These were replaced by the ultra versions. I'd like the Samsung Note phones because I had the pen feature so when the ultra versions were available I chose the ultra version because the pen feature was still an option. With all the recent updates that Samsung is releasing, I am still learning new things that this phone can do. There are some things I like and some I don't. I appreciate that it screens the spam calls but I don't like that the voicemails are going into my downloads folder & that the phone isn't ringing. Otherwise, I don't have any negative things to say. The screen is very clear, the camera is great, the pictures are awesome. I typically have no problems with connectivity for a phone calls or Internet. I opted for the 512 GB & I still have a good amount of space left.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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