Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(28,878 Reviews)
Open Ratings Snapshot
Rating breakdown 28,878 reviews
5 Stars
24,748
4 Stars
3,229
3 Stars
557
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,135 out of 1,324
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5 out of 5
5
S25 Ultra
on June 29, 2025
Posted by: Alex
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Love the phone, it is fast and has a lot of AI features, recommend. Great battery even when used all day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best camera
on June 29, 2025
Posted by: Gota23
[This review was collected as part of a promotion.] Artificial intelligence is a type of computer technology which is concerned with making machines carry out work in an intelligent way, similar to the way a human would. Artificial intelligence is about making computers act more like humans. All artificial intelligence designs are inspired by the human brain.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome camera, among other things.
on June 29, 2025
Posted by: 4mygirls2012
[This review was collected as part of a promotion.] The camera is what really sparked my interest in this phone, and it has exceeded all my expectations. I also love that I can multi task without issues, watch videos, and anything else I may wish without problems. This has been a great choice and my last phone was the Google pixel 9 which is not a bad phone either, Samsung is better.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on June 29, 2025
Posted by: Zendia87
[This review was collected as part of a promotion.] I absolutely love this phone! Samsung you did it again on making a great phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery doesn't last. Heats up quickly.
on June 29, 2025
Posted by: notkerrys
[This review was collected as part of a promotion.] So the screen jumps and then kind of looks like it's glitching almost and then it just freezes and you have to close the whole thing. This especially happens with the Amazon app running. It's very inconvenient. It sucks and the s pen flies out if you bump it on something, but it doesn't matter.It doesn't work anyway
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Notkerrys, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and wanting to have the intended experience with your device. We have provided links to resources to help you troubleshoot the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer assistance with the S Pen coming loose, and a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best so far
on June 29, 2025
Posted by: Lexlaine
from Nashville
Expertise:Intermediate
Verified Purchase:Yes
Great phone.Feels better than previous versions. Cameras are awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever
on June 29, 2025
Posted by: Udishop
[This review was collected as part of a promotion.] Excellent phone with best AI built in for maximum impact and quality and efficiency. Thank you.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Another amazing upgrade from Samsung
on June 29, 2025
Posted by: Adollafo
[This review was collected as part of a promotion.] Joined the Samsung club after using Iphones for many generations. The s25 Ultra has refreshed my perspective of what a great phone should look like.
The titanium has protected me from so much damage, the antireflective coating reduces eye strain and the phones battery lasts all day easily.
Galaxy AI is a game changer especially with how well it can delete objects from an image. Many competitors offer this technology but none compare to how accurate Galaxy AI is.
Overall this is THE perfect phone for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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