Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,330 Reviews)
Rating breakdown 27,330 reviews
5 Stars
23,428
4 Stars
3,031
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
1
You don't want me to review this is promise
on May 25, 2026
Posted by: Willneverbuysamsungagain
[This review was collected as part of a promotion.] Just awful the lifespan of these devices. That's all I have to say. And that I hope you are ready to waste money
Value
1
Response from Samsung USBy R&R Team, June 1, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. Without knowing what features are causing frustration during your usage, we have provided links to resources to help you discover the features of your device, align the settings to your preferences, and answer any questions or troubleshoot any frustrations you are having with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product had great features.
on May 25, 2026
Posted by: UltraGamer
[This review was collected as part of a promotion.] Upgrading to the Galaxy S25 Ultra has been an absolute game-changer for my daily routine. The screen is stunning, making it my absolute go-to device for streaming movies and catching up on favorite shows. As an avid mobile gamer, the performance is flawless no lag, incredibly smooth frame rates, and the battery life easily keeps up with heavy gaming sessions. What really sets this phone apart, though, is Galaxy AI. The smart features make everyday tasks so much more seamless, from photo editing to quick organization. It’s the perfect blend of power and intelligence, and easily the best phone I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fast
on May 25, 2026
Posted by: Minnetonka
[This review was collected as part of a promotion.] I check emails use alexa+ to help me monitor my schedule and medication stream Netflix Amazon prime etc and occasionally use galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best samsung phone ever made, in our Galaxy.
on May 25, 2026
Posted by: Xixcanotl
[This review was collected as part of a promotion.] Galaxy AI is a gsme changer. I have never had so much fun on a phone. The connection of the phone to my network is tremendous. Crystal clear photos that make me look like a professional. I dont care for Apples, so Samsung for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: TerranceG
[This review was collected as part of a promotion.] Love it especially with Galaxy AI this phone is showing next level. It makes it hard to even upgrade to the s26 so I'm definitely holding on to mine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone on Steroids
on May 25, 2026
Posted by: Lovedepot
[This review was collected as part of a promotion.] I really like having the Goolge AI on my galaxy phone. It helps with searches. And it acts like an assistant.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beast of a phone !!!!
on May 25, 2026
Posted by: GALAXYNuT
[This review was collected as part of a promotion.] This is my favorite phone I have ever had, and also the fastest. Also the most powerful. The sleekest. See where im going with this?? The Galaxy S25 Ultra is simply put, incredible. I know the s26 is out, but i would still try to sell people on this phone. That's how good this phone is for me. I can play games and switch over to websites and switch over to Netflix and switch back over to the game, with very little if any lag. That is crazy. Then there is Galaxy AI. This is a game changer folks. They put this tool into the system and it has so many different functions and cant even name one off the top of my head. They have so much automation, it makes your life so much easier. I know there is auto translate , so it translates a call while you are on the phone. That is amazing. All I can say is that samsung knocked it out of the park when they created this AI system. Well, this has been my review. Hope you enjoyed. Take care. Bye !!!!
Value
5
Written by a customer while visiting Samsung US