Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,924 Reviews)
Rating breakdown 28,924 reviews
5 Stars
24,788
4 Stars
3,233
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
The most better phone is samsung
on July 9, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I find the IA to be incredibly fascinating. Its innovative approach has truly captivated my interest. The seamless integration of technology and human interaction is nothing short of remarkable. It's evident that the IA is pushing boundaries in a way that is both inspiring and groundbreaking. I am genuinely impressed by its potential and look forward to its continued evolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the market
on July 9, 2025
Posted by: Monts13
[This review was collected as part of a promotion.] This phone is amazing and beats any hardware in the market. The camera is very easy to use and clicks DSLR grade images. I can setup exposure and other for clicking pictures. I like this phone and would highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very slow touch response
on July 9, 2025
Posted by: Samsungusers12
[This review was collected as part of a promotion.] It has a very slow touch response I can constantly tap the screen and it does nothing and then all of a sudden it will respond to all of those Touches at the same time so they'll be different things popping up all on the phone so it freezes and has a slow touch response and I don't do anything except to use my phone for calls text browsing the normal things you would do with a phone Galaxy AI
Value
1
Response from Samsung USBy R&R Team, July 10, 2025
Hey there Samsunguser12, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as expected or intended. We have provided a link below to help you troubleshoot the responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Runs my business for me
on July 9, 2025
Posted by: CC40Forty
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra for everything from 9-5 job to my side hustle and everything in between. Galaxy AI doesnt let me miss a meeting or a call. I love the user friendly and accessible interface for my day to day work and lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera features and the galaxy AI
on July 9, 2025
Posted by: MrsDurrett
[This review was collected as part of a promotion.] Galaxy AI IS AWESOME and I love the camera features of the newer galaxy series
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best battery in the game
on July 9, 2025
Posted by: Zeek0804
[This review was collected as part of a promotion.] Before having my new s25 ultra, I had the s22 ultra, and the battery life is just incomparable to the previous gens. If you're looking for a reliable phone for pretty much any aspect of your life I highly suggest the new Samsung s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone on a amazing price
on July 9, 2025
Posted by: Gadgets4life
[This review was collected as part of a promotion.] Great phone with all flagship features. With great battery life that will last you all day with heavy use. Amazing camera and vivid and bright screen that will advance your viewing experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate Experience Packed in one Powerfull Phone!
on July 9, 2025
Posted by: CaptainNemo
[This review was collected as part of a promotion.] I love how the Galaxy AI seamlessly understood my questions and answered them with clarity and preciseness. I especially was impressed when I took a picture of a painting that was on my work place wall for years and asked the AI feature to describe it. Wow! In great detail, the AI described who the artist was as well as depicting what the meaning of the images were all about.
I am also enjoying the Modes feature. I have several Routines saved. Some set for driving, when I'm at work, and others were impemented for when I get home from work.
The S-Pen is used quite often. When I edit my pictures and take out some imperfections, do some calculations, and flip through my setting are just a few off the top of my head.
I have the S25 Ultra now for quite sometime time. Everytime I turn on my phone, it boots up very quick and it is ready to go for another fun filled day. With the improved processor and overall efficiently, I don't have to worry about running out of battery life.
I am a big fan of the camera with the added smoothness of the telephoto lense, the clarity of a photo, and the special features it has to offer.
I have no doubt in my mind that I made a very wise decision to upgrade from my S24 Ultra.
Thank again Samsung for coming through again. I can't wait for what comes next!
I am also enjoying the Modes feature. I have several Routines saved. Some set for driving, when I'm at work, and others were impemented for when I get home from work.
The S-Pen is used quite often. When I edit my pictures and take out some imperfections, do some calculations, and flip through my setting are just a few off the top of my head.
I have the S25 Ultra now for quite sometime time. Everytime I turn on my phone, it boots up very quick and it is ready to go for another fun filled day. With the improved processor and overall efficiently, I don't have to worry about running out of battery life.
I am a big fan of the camera with the added smoothness of the telephoto lense, the clarity of a photo, and the special features it has to offer.
I have no doubt in my mind that I made a very wise decision to upgrade from my S24 Ultra.
Thank again Samsung for coming through again. I can't wait for what comes next!
Value
5
Written by a customer while visiting Samsung US