Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,977 Reviews)
Rating breakdown 28,977 reviews
5 Stars
24,833
4 Stars
3,240
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Great phone, makes me proud to be a Samsung owner.
on August 4, 2025
Posted by: Fall2k1Nupe
[This review was collected as part of a promotion.] I use this phone for photos, not so much streaming but the quality is always top notch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality phone with amazing camera
on August 4, 2025
Posted by: Santoyap
[This review was collected as part of a promotion.] I'm one of Samsung fanatic loyal costumes lover I'm start using since note until S series now with The galaxy AI Smart fiture make my daily life easier with luxury Apparel and quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera features easy to n
on August 4, 2025
Posted by: Benito
[This review was collected as part of a promotion.] My samsung phone AI is unbelievable it's great, self learning also the camera and the speed on its software is futuristic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The only device you'll need.
on August 4, 2025
Posted by: AndroidFan
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been a fantastic purchase. I call it a "device" and not just phone, because it does SO much more, extremely well. I find myself not using my laptop much at all anymore. Starting with Samsung's One UI 7. They have taken Android 15 and made it better in my opinion. Samsung AI takes Galaxy devices to new heights in being the perfect assistant. Samsung AI is intuitive, creative and accurate with tasks I need help with. Screen resolution ( up to 8k) and Dolby Atmos sound are the gold standard in sight and sound. This device takes stellar photos and has great editing tools as well. The Galaxy S25 Ultra is expensive, but having cutting edge internal specs, 7 years of UI and security updates and support make it worth it to me, since I need it to last for several years. I am a moderate to heavy user of my phone, and the battery life has lasted all day for me, so no issues there. If you're a fan of Android, the S25 Ultra is the best of the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on August 4, 2025
Posted by: Skeezzy
[This review was collected as part of a promotion.] Upgraded from my S22 and it was a great improvement. Faster loading speeds when opening apps and switching apps. Love galaxy AI as well when asking normal questions, work questions like converting measurements. Overall a great experience so far, had it for a months and no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Okay, could have been better
on August 4, 2025
Posted by: SneezeNinja
[This review was collected as part of a promotion.] Like the AI portion, but there's not a lot. I won't pay for it. As far as the phone goes, nothing spectacular that justifies the cost. There are other phones out there that put these specs obsolete. Phone is on the heavier side, wireless charging is usually much slower.
Value
3
Response from Samsung USBy R&R Team, August 6, 2025
Hi there SneezeNinja, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to feel that you have made a good investment in a device. We have provided a link to the complete manual for your device to help you discover the full capabilities of your device, and maximize your usage. We have also provided a link to an article to help you maximize the charging speed of your device. We have lastly provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on August 4, 2025
Posted by: UnitedSteelworker1023
[This review was collected as part of a promotion.] AI is a good addition to the series, always had the S series and the 25 ultra did not disappoint
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like, more interested in a dependable zfold
on August 4, 2025
Posted by: Channelcatjohn
[This review was collected as part of a promotion.] I like the S25 ultra, I had a zfold 5 but was hoping on a better build zfold. Not sure the 7 is for me.
The S25 ultra has nice features, nothing at all wrong with this model. I like the fold for size.
The S25 ultra has nice features, nothing at all wrong with this model. I like the fold for size.
Value
4
Written by a customer while visiting Samsung US