Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,089 Reviews)
Rating breakdown 27,089 reviews
5 Stars
23,266
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
4
Good phone
on June 2, 2026
Posted by: Mejiaboy
[This review was collected as part of a promotion.] It's a good phone great features good tech love using it great load times
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loaded phone
on June 2, 2026
Posted by: Thatguy
[This review was collected as part of a promotion.] As a phone it operates flawlessly. As a mobile office it's a bit of a stretch. Lots of positive features, but it's not all rainbows and unicorns.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, but....
on June 2, 2026
Posted by: KnivesOut
[This review was collected as part of a promotion.] The S25 Ultra is a great phone but why do you take away certain features you had on older versions of the same phone? & whats with the camera? I hate the motion photos (can't turn that off). I hate the zoom function or lack of function sometimes. The phone has great capabilities. The storage is more than ample. The processor speed is awesome. The screen size is nice. The speakers are not so great. My Note 9, sounded better.
I'm pleased with the phone & would recommend it to anyone who uses their phone to do EVERYTHING!
I use mine like a mini laptop. It can handle multiple processes with ease. Lots of customizations available & if you use AI, even more!
Maybe not the best review cause I'm not utilizing the phone to it's full capabilities, but I'm older & still do some things the "old fashioned" way.
I'm pleased with the phone & would recommend it to anyone who uses their phone to do EVERYTHING!
I use mine like a mini laptop. It can handle multiple processes with ease. Lots of customizations available & if you use AI, even more!
Maybe not the best review cause I'm not utilizing the phone to it's full capabilities, but I'm older & still do some things the "old fashioned" way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great feautures
on June 2, 2026
Posted by: krystalangel
[This review was collected as part of a promotion.] with galaxy ai everything is more easy,great performance good camera great quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on June 2, 2026
Posted by: Imajarcher
[This review was collected as part of a promotion.] The galaxy AI feature has many benefits that i use frequently.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s25 ultra and galaxy ai
on June 2, 2026
Posted by: Kdog208
[This review was collected as part of a promotion.] For a work/normal phone its amazing and its very fast for gaming but does overheat not and then but when I need helo finding something in a game all I have to do is ask my galaxy Ai and 99%of the time it tells me how to find it battery life is great so far still 100% and the wallet ability and galaxy ai ability just adds to it
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hello Kdog208, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the occasional times you mention the device getting warm during your usage. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the market
on June 2, 2026
Posted by: Milldis
[This review was collected as part of a promotion.] I've had my phone for about 6 months now and love everything about it. It starts off with samsung algorithm, im in it and it makes life so much simpler from downloading everything and or upgrading from phone to phone. I enjoy the seamles sync that I can have with my tablet. For the last 6 months I've setup my phone for my liking and it helps me with everyday task and appointment scheduling. I've also used the newer Galaxy AI to help translate for me in a quick misunderstanding and its always so fast and accurate that I dont hesitate what I will use next time I have a language barrier. I bought samsung buds 4 pro recently and have lost them so I never got to experience all the features connected with my phone but it was definitely up there in buds I've had. Needless to say I can't wait to upgrade just my wallet needs a little more fattening.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome 😎
on June 2, 2026
Posted by: applenotcool
[This review was collected as part of a promotion.] Love the fone ! Very update never fails to impress me! Camers is the best to ever be made for fone !
Value
5
Written by a customer while visiting Samsung US