Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,981 Reviews)
Rating breakdown 28,981 reviews
5 Stars
24,836
4 Stars
3,241
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
This is by far the best phone I've tried OnePlus a
on October 10, 2025
Posted by: Retrobarber
[This review was collected as part of a promotion.] Galaxy AI is by far one of the best tools I have right now it has helped me simplify a lot of things in my daily life it has also helped me develop a lot of strategies for my work and for my daily life I love the platform I love how simple it is I love the fact that it's user friendly all around the phone does not stall at all it has been on the best processors I've ever seen and screen quality is top notch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
تجربة احترافية أكثر من رائعة
on October 10, 2025
Posted by: Ahmad83Ahmad
[This review was collected as part of a promotion.] A truly amazing professional experience with one of the best mobile devices in the world. It met all my personal phone needs, from a great camera, a good and efficient processor, a long-lasting battery, and most importantly, it doesn't overheat like other phones. The artificial intelligence has been a huge help, and the instant translation has been one of the best things I've found helpful, especially since I'm new to the United States, from the Middle East, a new immigrant here, and not yet fluent in English.
My rating for the device is 10 out of 10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on October 10, 2025
Posted by: Mouse101
[This review was collected as part of a promotion.] Using the Galaxy AI is easy and great! Its a very useful resort e to have when Googling something you are unfamiliar with. Also helps breakdown items and makes it easier to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 10, 2025
Posted by: Jaycee
[This review was collected as part of a promotion.] I got the galaxy s25 ultra as an upgrade from the s21. The main reason I got this one is because the AI was one of the better features. And I love all the new features that I can use AI with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 25 ultra
on October 10, 2025
Posted by: JorgieF
[This review was collected as part of a promotion.] Everything is awesome with this phone the only things I've experienced with, the dex it has lagging when connected to TV when streaming shows. I wish the pen had Bluetooth. You can do alot if cool things once you really get to understand the phone. if you adventure out with interest of your daily lives or jobs. Im still learning new features everyday about this phone. Like asking the right questions on Galaxy AI so it actually populates what you want it to do. All in all its made my life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, not great
on October 10, 2025
Posted by: DrewW179
[This review was collected as part of a promotion.] I have been using the Galaxy phones for years. The S25 Ultra is a very good phone, but I think there could be some improvements. Battery life needs improvement. The device occasionally heats up. Needs audio emojis and other features that competing phones have.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
New device
on October 10, 2025
Posted by: Mikey1
[This review was collected as part of a promotion.] I have had my S25 Ultra for about 2 months.
I like how fast the phone is. I am still learning all the features available. This phone can do a lot. I am certain to discover more useful functions. I have enjoyed having so a powerful tool at the ready.
I like how fast the phone is. I am still learning all the features available. This phone can do a lot. I am certain to discover more useful functions. I have enjoyed having so a powerful tool at the ready.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Pen doesn't snap photos like ultra 24 did not happ
on October 10, 2025
Posted by: Mtorn714
[This review was collected as part of a promotion.] My ultra 24 was the best phone I ever owned the 25 seems like a down grade compared the ai works great though.
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hello Mtorn714, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when features you have used previously with your device have been changed or removed. We have provided a link to the complete manual for your device that has information about the hand gestures and voice commands you can use with your camera for the ideal photos and videos. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US