Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,959 Reviews)
Rating breakdown 28,959 reviews
5 Stars
24,817
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Posted by: Veena
from Minnesota
Expertise:Beginner
Verified Purchase:Yes
I am.very happy with this purchase. Its very nice.i like the few different features .very fast.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a nice upgrade
on October 22, 2025
Posted by: PriCeC1107
[This review was collected as part of a promotion.] I really like the additional features this phone has. The camera is great. And does incredible photos/videos. Streaming quality is awesome as well. lts a really snappy phone. Extremely happy about the battery life being reliable as well. And not to mention the galaxy AI. It has any answer for anything you could ever need to know. It's by far one of the perks on this model. Don't forget the S pen too!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is everything
on October 22, 2025
Posted by: Lucy5475
[This review was collected as part of a promotion.] Galaxy AI is amazing. So helpful. Easy to navigate and very well organized.
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey there Lucy5475, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage of your device, and finding Galaxy AI to be so helpful for a range of daily needs. We hope you'll reach out to us again in the future if you ever have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 21, 2025
Posted by: Ilike2eatrice
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a total beast. It looks sleek with its titanium frame, the massive 6.9" screen is stunning, and it flies through anything you throw at it. The 200MP camera is crazy good—super sharp shots and awesome zoom. Battery life’s solid, and it charges up fast enough. The new AI stuff is pretty cool for editing, translating, or just making things easier. The S Pen’s still around if you like jotting notes or doodling. Sure, it’s big and pricey, but if you want the best Android phone out there, this thing’s an absolute powerhouse that won’t disappoint.
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hello Ilike2eatrice, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such a positive usage of your new phone, and finding all of the enhancements so amazing for your needs. We have provided a link to the Samsung Support Team for your convenience. They can work with you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I love it has great features and is fast
on October 21, 2025
Posted by: SOLDIERBEAR
[This review was collected as part of a promotion.] Love the ai and all that can be done with this phone
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hi there SOLDIERBEAR, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the ways you can use Galaxy AI every day, and finding this device to be a powerhouse for your usage. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phones
on October 21, 2025
Posted by: Basilisco
[This review was collected as part of a promotion.] Galaxy ia is the best and the cámara take good photos
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Basilisco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such a great experience with your device, loving capturing amazing photos and videos, and using Galaxy AI for a number of daily processes. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Faster longer battery life easier to connect with
on October 21, 2025
Posted by: Randy
Expertise:Intermediate
Well I switched over from having lgs all my life and I have to admit this phone does some fascinating features I am impressed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Randy, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your change of device. We have provided a link to the full manual for your device to help you explore the capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Good all rounder phone
on October 21, 2025
Posted by: T13N
Expertise:Expert
PROS: Gorgeous anti-reflective 6.9" display that's fantastic for viewing content. I'm amazed by how light the phone feels in hand despite its big display. The S Pen is incredibly useful in taking notes and drawing sketches. Performance is responsive without the phone heating up too much. Battery life holds up for a whole day or two depending on what I'm doing. And One UI 8 is very customizable with lots of productivity features such as Samsung Dex that I really enjoy using. A solid all rounder phone overall.
CONS: I'm very disappointed with the removal of bluetooth from the S Pen. I love using Air Actions to control media and now that's gone. I can use my Galaxy Watch but that's not as convenient as a bluetooth S Pen. In fact, more features should've been added—not removed, to highlight the pen. And there's still room for improvement to camera hardware. Nighttime photos and videos still come out noisy compared to competing phones. This could be fixed with bigger sensors. I hope these can be addressed in the Galaxy S26 Ultra.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, October 23, 2025
Hi there TI3N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced display quality, speed, and battery life of your device. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US