Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(30,214 Reviews)
Open Ratings Snapshot
Rating breakdown 30,214 reviews
5 Stars
25,918
4 Stars
3,420
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product. 
(
943 out of 1,104
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
1 out of 5
1
Lag only a month in
on December 28, 2025
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phones!!!
on December 28, 2025
Posted by: A munoz
from Texas
Expertise:Expert
Verified Purchase:Yes
Amazing phone been with samsung forever and they never disappoint
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hi A munoz, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how amazed you are with the enhanced features and capabilities of your device. We would love to hear from you again in the future any time you have additional feedback you would like to share, or if questions come up during your usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery does not last
on December 27, 2025
Posted by: Loree
Verified Purchase:Yes
Purchased a new s 25 ultra and am very disappointed. Battery life is terrible. I have to charge it around 1pm and then if I use much at all again in the evening. Very disappointed. And this is with the settings not on the best screen display 😞 i was expecting a better battery.
Response from Samsung USBy R&R Team, December 29, 2025
Hey Loree, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. The intelligent battery of your device does maximize after a short period of usage and adjustment to your consumption habits. We have provided links to a few guides to help you maximize the battery life of your device if this is not your experience. We have also shared a link to the Samsung Support Team to assist you further if this frustration continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on December 27, 2025
Posted by: Angelica
from New York
Expertise:Intermediate
Verified Purchase:Yes
I loved is all I need for more simple my life in technology.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey there Angelica, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that this device meets and exceeds all of your expectations and needs for a device every day. Please, reach out to us again in the future any time you would like to share additional feedback, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I didn't get the pen
on December 27, 2025
Posted by: Linguist2011
from North Carolina
Expertise:Expert
Verified Purchase:Yes
I love everything about the this model, I just didn't get the pen.
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there Linguist2011, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the features and usage of your device. We have provided a link to the Samsung Support Team to assist you directly with the missing accessory you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must have
on December 27, 2025
Posted by: Jimmy
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Very fast. Nice weight. Best camera out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 27, 2026
Hi Jimmy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you think this device is so great, has a nice feel in your hand, and an amazing camera. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Impressions of the S25 Ultra
on December 27, 2025
Posted by: Lis_2213
from Florida, FL
Expertise:Expert
Verified Purchase:Yes
The new AI features are incredible, making everyday tasks smoother and more intuitive. From photography to multitasking, the phone feels responsive and intelligent. Overall, the S25 Ultra combines cutting-edge technology with a bold, elegant design—it’s a powerhouse in every sense.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Lis_2213, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the enhanced features of your device like Galaxy AI, as well as the design and feel of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great phone, no compliant so far. Upgraded from 23 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Bob Jones, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the upgraded features and usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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