Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,728 Reviews)
Rating breakdown 28,728 reviews
5 Stars
24,665
4 Stars
3,209
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Posted by: Suziechapstick
Verified Purchase:Yes
The camera is so much worse than the previous versions. I'm so disappointed in this phone.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 17, 2025
Hi there Suziechapstick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your new device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features available on your phone, to help you capture the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and lasts well for my needs!
on November 15, 2025
Posted by: Deadwolf
[This review was collected as part of a promotion.] The samsung has great features and add ons that help me with work and any art references I may need to sketch, the battery last very long and honestly with the right case it has great durability. I love the multi app features to assist with work and personal needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra!!
on November 15, 2025
Posted by: Cwell286
[This review was collected as part of a promotion.] This Phone is Fantastic ! The new galaxy ai features are amazing! I went from a one hundred $ android to this ultra and man I am impressed!!! The stylus is perfect for writing and drawing as well!! Great product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 15, 2025
Posted by: Moomoo
[This review was collected as part of a promotion.] That phone had a great battery life only thing I don't like is the ringtones. I loved the old Galaxy s22, because it had nice ringtones I wish the ringtones could carry over. Never tried the AI, I like to keep things real
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Galaxy products.
on November 15, 2025
Posted by: Jillikins84
[This review was collected as part of a promotion.] I absolutely love my Galaxy phone, it's absolutely amazing. The only thing I wish it had was more security, but it's great for everyday life and it's great for my work that I do everyday. I have to use my personal phone for my job and having the pain helps tremendously when I have to have people sign things and all the features are absolutely awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It does everything!!!
on November 15, 2025
Posted by: Smalls303
[This review was collected as part of a promotion.] I love this phone, from using galaxy AI to organize and edit photos and manage my calender to streaming my favorite shows and games. Its powerful enough to run the latest games from Xbox and Playstation right from the cloud. The camera is in a class of its own and takes the most detailed and crisp pictures. I use the Included stylus pen to crop, save and share everything on my screen. An amazing phone that serves all my needs!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quick, smooth, and sexy!
on November 15, 2025
Posted by: Mikey39
[This review was collected as part of a promotion.] My S26 Ultra gave me a whole new appreciation for Android phones and what they are capable of. This phone is incredible and easy to use as well. The best of everything mobile in a sexy package! I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Phone by far.
on November 14, 2025
Posted by: Shopaholic44
[This review was collected as part of a promotion.] Like omg! This Galaxy S25 Ultra is the best. The picture quality is so real like and is totally updated from the S23 Ultra which is impressive. One really cool feature Samsung AI will help put the final touches on the picture when editing. Just tell AI what you want and poof its done. The S pen will take the photo like a remote controller. It's so convenient when trying to make a TikToks videos.
Value
5
Written by a customer while visiting Samsung US