Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,292 Reviews)
Open Ratings Snapshot
Rating breakdown 27,292 reviews
5 Stars
23,395
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5 out of 5
5
This product is amazing
on June 18, 2026
Posted by: Norbit1
[This review was collected as part of a promotion.] Before I got this phone I had a galaxy s10. This s25 ultra is a big upgrade compared to the other phone I got this one with 1 terabytes of space, I like the pen that come with it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Tremendous upgrade
on June 18, 2026
Posted by: Zookeeper
[This review was collected as part of a promotion.] Used for personal and professional communication, navigation, and tracking inclement weather that may impact my business, with online gaming during my downtime; A.I. allows for real time translating. Love the camera/video features to document my travels.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
L🖤V My Phone
on June 18, 2026
Posted by: BIGDON
[This review was collected as part of a promotion.] The camera is unbelievable!!! And the 1 TERABYTE gives me unlimited possibilities😬
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone!
on June 18, 2026
Posted by: Andy233333
[This review was collected as part of a promotion.] The build of this phone is amazing. The weight is comfortable. The camera looks great. The screen is amazing. I would definitely would recommend my friend to get this phone
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this device!
on June 18, 2026
Posted by: Cookie
[This review was collected as part of a promotion.] I love my galaxy s25 ultra. Camera features is so cool! I take lots of moon pictures now! The size is perfect. Battery life is awesome. I play many games and have no problems . The stylus is also awesome. But I mainly use this for taking pictures! Galaxy AI is very interesting but a cool feature!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery overheat and charging issues
on June 18, 2026
Posted by: LoveMyPhone
[This review was collected as part of a promotion.] Phone has battery issues, inability to charge, and overheating.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 22, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not functioning as intended or expected. We have provided links to articles to help you with the temperature and charging of your device. We have also provided a link to the Samsung Support Team to assis tyou further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fast processing speed and excellent camera
on June 18, 2026
Posted by: Guitarkar
[This review was collected as part of a promotion.] Used for daily personal use - phone calls, texting, etc. For AI the main app is Gemini. Photo quality is much better than expected.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
nice phone but connection problems
on June 18, 2026
Posted by: Jim111
[This review was collected as part of a promotion.] Overall it is but a good experience. But the Bluetooth is not connect with all the Bluetooth devices in my home and although it is very fast with Wi-Fi, 5G is quite unresponsive. I'm trying to find a way to drop back to 4G. so far I have been unable to do so. I have not used Samsung AI would have to say about that.

The lack of an SD card slot has been frustration. I'm almost sorry I bought the new phone without that ability I hope Samsung will add it back in succeeding versions.
I'm not used Samsung AI so I am unable to comment about that.
On for personal and business. I use it to keep records and access the internet.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey Jim111, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are struggling to connect your device to your favorite Bluetooth devices, and we would love to assist you with this experience, as well as the 5G connection you mention. We have provided links to troubleshooting guides for your convenience, and also to the Samsung Support Team to offer their additional expertise if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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