Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,902 Reviews)
Rating breakdown 28,902 reviews
5 Stars
24,769
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Flagship Indeed
on March 16, 2026
Posted by: Ardroit
[This review was collected as part of a promotion.] As always Samsung demonstrates why they dominate the market. Love the One UI and its level of customization. A powerful device that outpaces the average laptop. Packed with features, this device performs at the highest level. The Galaxy AI integration is actually incredibly useful. The security features are top of the line, as always the Ultra sets the Standard.My only complaints are that I can't root, and the 5000 Mah battery is about 20% to small. Beautiful vivid display, professional camera, and integrated stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too complicated just wanted to clean General phone
on March 16, 2026
Posted by: LIZALOU
[This review was collected as part of a promotion.] Watch movies is pretty cool clarity it's okay cameras position in the wrong place always gets touched and fingerprints not clear photos little complicated it's all right
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hi there Lizalou, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying streaming your favorite movies on your device, and finding the display clear during usage. We have provided a link to the full manual for your device to help you align the settings to your preferences, and help clear up any confusion you may be experiencing. We have also shared a link to the Samsung Support Team to assist you directly through chat if you prefer when you have questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Carl
from Nh
Expertise:Intermediate
Verified Purchase:Yes
Wish they would fix the scroll for contact and put the alphabet back in and make it easier to get to thy letter category you need
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about phone is incredible!
on March 16, 2026
Posted by: Astroblade12
[This review was collected as part of a promotion.] There hasn't been a single thing in my life that I haven't used my S25 Ultra. For work, it maintains a robust battery life. This allows me to charge it once at the beginning of the day and be confident that it will last till after I get home. For the gym, it allows me to track my progress without breaking my rhythm by way of the quick access note feature with the Spen. For my social life, my camera allows me to capture all of my favorite moments including my older brothers wedding. While I am still getting the hand of the AI features, the best use i have has been work the magic eraser feature. I have seen comparisons online and I have to say I'm so happy I have a Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All the features you want, none you don't!
on March 15, 2026
Posted by: Katalyst1
[This review was collected as part of a promotion.] This device is truly exceptional and has quickly become my favorite phone. While I don't find myself using the included stylus frequently, it proves to be incredibly useful when the need arises. It's a feature that adds significant value. I'm very impressed with the overall performance and design of this phone. I would highly recommend it to anyone looking for a top-tier mobile experience. This Galaxy AI is absolutely amazing! I find myself using it for so many things on a daily basis. It's even been a great help in drafting this very review lol. Please know that all the opinions expressed here are entirely my own. I'm genuinely impressed with its capabilities! My only complaint is that the S26 Ultra came out too soon lol! I may consider changing my phone plan just so I can upgrade sooner!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had.
on March 15, 2026
Posted by: Gentry1425
[This review was collected as part of a promotion.] This phone is fast, reliable, and resilient with me. I'm pretty rough on a device that's always with me, just because I work outside and am clumsy. This is by far the best phone I've had and a must if you're tough on your device I have used it in the rain lost it in the snow and while mowing but it's still just fine. Galaxy AI on the device helps with your daily routine and keeps everything organized on top of making sure you're not making a fool of yourself while texting by checking everything before you hit send (if you have it turned on) has been great on updates and keeping me on the best versions of apps I use. The pen that comes with the Ultra has made it abundantly clear I'll be lost if I had a device without now the features you get with that alone make this a 10 out of 10 in my book but visit the Galaxy store and you will soon see Samsung makes it easier to customize almost every detail/feature you would want on this device. I'm always blazing through tasks and running any games/apps faster than any other person around me usually while sharing my Hotspot at the same time. If you need to charge a Samsung watch or anything wireless this phone has you covered also. Too many features to list but only 1 phone could possibly compete with the S25Ultrq and that's the S26 ultra I wouldn't give mine up for anything less. Just have and try 1 to see how amazing a device can be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Charging port
on March 15, 2026
Posted by: My2026Knicks
[This review was collected as part of a promotion.] I ask a lot of questions using AI I've also created screensavers with my AI I'm generally scrolling news and watching YouTube videos and renting movies with YouTube I also process my work data on my phone too, my problem is my charging port it began to fail after almost a year of use and I was hoping to try and trade it in with my insurance but it was too difficult so that's why I'm four stars everything else seems fine and I'm looking forward to Future products.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!
on March 15, 2026
Posted by: shaunj
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse of innovation that sets a new gold standard for smartphones. Its stunningly bright display and refined titanium build make it a joy to hold and use every day.
The camera system is truly exceptional, capturing professional-grade detail and vibrant colors even in challenging lighting. With its lightning-fast performance and long-lasting battery life, it effortlessly handles everything from heavy multitasking to high-end gaming. It is easily the best flagship phone on the market right now.
Value
5
Written by a customer while visiting Samsung US