Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,273 Reviews)
Open Ratings Snapshot
Rating breakdown 27,273 reviews
5 Stars
23,377
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5 out of 5
5
Love the features especially the stylus.
on July 19, 2026
Posted by: Trackizlyfe
[This review was collected as part of a promotion.] I've had a galaxy phone for as far back as I can remember and each time I get a new phone I'm amazed at it's capabilities. I've never had one with a stylus before and I'm now obsessed with it. I enjoy coloring by numbers, it brings me peace, and it's so much easier to tap each number with the stylus. I'm no longer struggling to touch a key with my fingers and touching the wrong one by accident. I use my phone for everything, including work, and it's so much easier and convenient than having to walk around with a laptop.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hey there Trackizlyfe, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you love your new device, and that you are finding the S Pen such an amazing addition to your experience with your hobbies and other uses. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Batter life
on July 19, 2026
Posted by: Dunces
[This review was collected as part of a promotion.] This phone has an exallent batter life that last me all day. And it charges from dead to full in 2 hrs and 30 mins.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hey Dunces, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that your device is keeping up with your usage during the day, and that you are so happy with the charging speed of your device. We have provided a link to the complete manual to help you further explore and customize your device to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great feature
on July 19, 2026
Posted by: KingRp
[This review was collected as part of a promotion.] This product has great features. Great camera, sound, display, processing etc.This device boasts an impressive suite of capabilities. The camera produces remarkably clear and vibrant images. Furthermore, the audio quality is exceptionally crisp and immersive. Its display offers a visually stunning experience, showcasing excellent color reproduction. The processing power ensures smooth and efficient performance across all applications.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hi there KingRp, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the truly immersive experience of your device from the processing power, display quality, and amazing quality of your camera. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is awesome!
on July 19, 2026
Posted by: SamsungIsOnTop135
[This review was collected as part of a promotion.] I love the galaxy AI features that this phone has! The circle to search is great when you dont know what something is. And the customization is amazing with the new OneUI. From customizing your s-pen to make lightsaber sounds, to customizing edge lighting when u get a notification! So many features to make your phone different from everyone else's!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hi there SamsungIsOnTop135, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love your device, and Galaxy AI specifically. We would love to hear from you again in the future if you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on July 18, 2026
Posted by: Utmanzai
[This review was collected as part of a promotion.] Great performances no lags great battery life and etc.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 23, 2026
Hi there Utmanzai, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the processing power and battery life of your device. We have provided links to additional resources to help you fully explore the amazing capabilities of your device, integrate them in to your usage, customize the settings, and answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is amazing,
on July 17, 2026
Posted by: Debbie
[This review was collected as part of a promotion.] This phone has a lot of great features on it and having the AI is amazing for whatever you want to do. It is always there you help with whatever 🙂
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great phone, could be better
on July 16, 2026
Posted by: CyAn1d3
[This review was collected as part of a promotion.] This is a great phone for gaming, but anyone wanting total control over their device needs to steer clear of these US variants. If you don't root, it's perfect, but if you are looking to do any kind of system level changes, I'd recommend a pixel.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 17, 2026
Hey there CyAn1d3, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding your device enjoyable to use for your gaming. We have provided a link to the full manual to help you customize your device with all available options. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Facebook Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my s25 ultra
on July 15, 2026
Posted by: Tommy876
[This review was collected as part of a promotion.] I love my s25 ultra it has no lag insanely fast has 200 megapixle camera and 100x zoom n tons more has new Ai processing will do everything you can think of best phone ever even droped off my Harley Davidson at 100+ mph n didnt break the screen in case and out of case still no broken screen gotta love this phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Tommy876, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so pleased to hear that you are loving your new device, that the camera is such a standout, and that you are not experiencing any lag during your usage. WE have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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