Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.6
(540 Reviews)
Rating breakdown 540 reviews
5 Stars
383
4 Stars
109
3 Stars
31
2 Stars
10
1 Star
7
77%of customers recommend this product.
(
23 out of
30)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
5
Love it even got my daughter one
on December 5, 2025
Posted by: Redducky
[This review was collected as part of a promotion.] I got this phone because I was having a lot of problems with my last. To be honest i was not sure I was going to like it. But I love it. I have not had one problem I can do so much more then my last phone. I lost got my daughter a Samsung it the first Samsung we have ever own. We will not get a phone other then a Samsung in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good for the price
on December 5, 2025
Posted by: 215junkie
[This review was collected as part of a promotion.] Its a decent phone,but I would say in 6 months and started to slow down and it would heat up when using certain apps
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hola 215junkie,
Thank you for your feedback regarding the Galaxy A26 5G. This device is built to deliver consistent 5G speeds and reliable daily use. While your Galaxy phone might become warm during use, this does not impact its performance or lifespan. If the device feels excessively hot and causes discomfort, stop using it and allow it to cool down. Several factors can cause your phone to heat up, including using resource-intensive apps or features for extended periods, which increases battery consumption. Common reasons for heating include downloading large files, multitasking, running multiple apps in the background, using mobile hotspot or tethering, operating in weak signal areas, or charging with a damaged USB cable. To address overheating, ensure your device has the latest software updates, restart it regularly, turn off Wi-Fi, GPS, and Bluetooth when not needed, close power-hungry or background apps, delete unnecessary files or unused apps, and lower the screen brightness. These steps can help prevent overheating. For more detailed guidance on maintaining the device's optimal temperature, refer to the linked article below. Your feedback on temperature management and performance over time helps us enhance thermal efficiency and power management. We appreciate your input and thank you for being a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Thank you for your feedback regarding the Galaxy A26 5G. This device is built to deliver consistent 5G speeds and reliable daily use. While your Galaxy phone might become warm during use, this does not impact its performance or lifespan. If the device feels excessively hot and causes discomfort, stop using it and allow it to cool down. Several factors can cause your phone to heat up, including using resource-intensive apps or features for extended periods, which increases battery consumption. Common reasons for heating include downloading large files, multitasking, running multiple apps in the background, using mobile hotspot or tethering, operating in weak signal areas, or charging with a damaged USB cable. To address overheating, ensure your device has the latest software updates, restart it regularly, turn off Wi-Fi, GPS, and Bluetooth when not needed, close power-hungry or background apps, delete unnecessary files or unused apps, and lower the screen brightness. These steps can help prevent overheating. For more detailed guidance on maintaining the device's optimal temperature, refer to the linked article below. Your feedback on temperature management and performance over time helps us enhance thermal efficiency and power management. We appreciate your input and thank you for being a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Overview of a great phone
on December 5, 2025
Posted by: Strongphone
[This review was collected as part of a promotion.] Strong phone and it's smooth to the touch a long battery life and as a Linux person and windows its great for my needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is well rounded.
on December 5, 2025
Posted by: Foximama04
[This review was collected as part of a promotion.] This phone works well for everyday use, as well as gaming and video streaming capabilities. I also use my phone for work, and it holds up very well, no issues with data uploads. My photos are pristine every time, which is important for me, since I only get paid if my work can be verified. I love that whenever im traveling for work, my Samsung AI helps me find what song to play or the correct gas station im looking for just by asking. Setting timers for baking is a lot easier with my phone as well. I upgraded from a Moto E stylus earlier this year, and I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product. The best cell phone I've had so fa
on December 5, 2025
Posted by: Gramz4g
[This review was collected as part of a promotion.] I use it for keeping in touch with friends and family, playing online games. Great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: razorvoodoo
[This review was collected as part of a promotion.] I purchased this phone after my old one was stolen. I was previously using the S series, but i have to say this phone is just as good as far as meeting my needs as my old one. I am very impressed, have had no issues so far. I will always be loyal to Samsung. They set the bar when it comes to smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is very good.
on December 5, 2025
Posted by: Dot271
[This review was collected as part of a promotion.] Galaxy AI is very informational and geeat for reaserch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The camera is blurry in less than year
on December 5, 2025
Posted by: 1hulkS
[This review was collected as part of a promotion.] Personal use. That's all. Maybe expensive model's are better.
Value
1
Response from Samsung USBy R&R, December 11, 2025
Good day 1hulkS,
Thank you for your feedback on the Galaxy A26 5G. Our camera system aims to capture detailed, true-to-life colors, and we’re pleased you’ve explored its features. If your photos appear blurry, try some tips to improve clarity. When taking a shot, ensure you tap the screen to focus on the subject. If Tracking Auto-focus is enabled, the camera will lock onto the selected subject for three seconds, which may make the scene seem out of focus. Turning off Tracking AF can help. Cleaning the lens also clarifies images. You might also disable Tracking Auto-focus or reset the camera app if needed. For blurriness in third-party apps, check the app’s settings for guidance. For more tips, tricks, and troubleshooting, see the link below. Your feedback helps us enhance the quality of our lenses and processing across the Galaxy lineup. Thank you for sharing your experience and choosing Samsung.
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A26 5G. Our camera system aims to capture detailed, true-to-life colors, and we’re pleased you’ve explored its features. If your photos appear blurry, try some tips to improve clarity. When taking a shot, ensure you tap the screen to focus on the subject. If Tracking Auto-focus is enabled, the camera will lock onto the selected subject for three seconds, which may make the scene seem out of focus. Turning off Tracking AF can help. Cleaning the lens also clarifies images. You might also disable Tracking Auto-focus or reset the camera app if needed. For blurriness in third-party apps, check the app’s settings for guidance. For more tips, tricks, and troubleshooting, see the link below. Your feedback helps us enhance the quality of our lenses and processing across the Galaxy lineup. Thank you for sharing your experience and choosing Samsung.
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US