Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(995 Reviews)
Rating breakdown 995 reviews
5 Stars
673
4 Stars
217
3 Stars
67
2 Stars
23
1 Star
15
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
4
Samsung Galaxy A26
on December 5, 2025
Posted by: RusMom
[This review was collected as part of a promotion.] I got a Samgsung Galaxy A26 that one would heat up while charging and would die really fast. I went in to trade it for a new one. It has been giving me crab as well more then the first one actually. I could be playing a game and the drop down menu would drop down without me swiping. It always tells me the System UI failed and then asks to wait or close program. This one also does not have a long battery Iife. I am going to try a trade it in for something else.
Value
4
Response from Samsung USBy R&R, February 12, 2026
Greetings RusMom,
Thank you for sharing your experience. We recognize that consistent performance and reliable battery life are crucial for daily use. The Galaxy A26 5G is designed to balance connectivity, efficiency, and ease of use. Please ensure you're using an authentic Samsung charger, adapter, and charging cable for safe, reliable charging. The linked documentation below provides guidance on proper charging techniques and best practices. When you see the notification 'System UI failed,' it may indicate that an update is available or that your game is outdated and incompatible with your device. In such cases, check your settings to see if a software update is needed. Software updates are like maintenance; they help your phone or tablet run smoothly, improve the user interface, enhance security, and fix bugs. The link below offers more information on updates and how to install them. If an update is available, installing it is recommended to keep your device functioning properly. Sometimes a reset may be necessary; refer to the online resources outlined in the article to reset your device if it acts unexpectedly. We appreciate your honesty and thank you for helping us improve. Thank you for being part of the Samsung family.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience. We recognize that consistent performance and reliable battery life are crucial for daily use. The Galaxy A26 5G is designed to balance connectivity, efficiency, and ease of use. Please ensure you're using an authentic Samsung charger, adapter, and charging cable for safe, reliable charging. The linked documentation below provides guidance on proper charging techniques and best practices. When you see the notification 'System UI failed,' it may indicate that an update is available or that your game is outdated and incompatible with your device. In such cases, check your settings to see if a software update is needed. Software updates are like maintenance; they help your phone or tablet run smoothly, improve the user interface, enhance security, and fix bugs. The link below offers more information on updates and how to install them. If an update is available, installing it is recommended to keep your device functioning properly. Sometimes a reset may be necessary; refer to the online resources outlined in the article to reset your device if it acts unexpectedly. We appreciate your honesty and thank you for helping us improve. Thank you for being part of the Samsung family.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Only the Best!
on December 5, 2025
Posted by: Barbarajean
[This review was collected as part of a promotion.] Iam absolutely. In love with my Galaxy A26, it is simple to use. The camera is beautiful. The AI technology is awesome and easy to use. As well, I have three different ais at this moment that I could use if need be my pictures are crystal clear. My videos are even better.
Although the screen is smaller than I like.I still love my phone and hope to upgrade soon
Although the screen is smaller than I like.I still love my phone and hope to upgrade soon
Value
4
Response from Samsung USBy R&R, December 29, 2025
Ahoy Barbarajean,
Thank you for sharing your experience with Galaxy A26 5G. Designed for simplicity and smart functionality, the A series offers powerful tools in an easy-to-use form. Your feedback shows how display size preferences differ, but appreciation for performance remains high. Thank you for being part of the Samsung family and for sharing your experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with Galaxy A26 5G. Designed for simplicity and smart functionality, the A series offers powerful tools in an easy-to-use form. Your feedback shows how display size preferences differ, but appreciation for performance remains high. Thank you for being part of the Samsung family and for sharing your experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The camera is blurry in less than year
on December 5, 2025
Posted by: 1hulkS
[This review was collected as part of a promotion.] Personal use. That's all. Maybe expensive model's are better.
Value
1
Response from Samsung USBy R&R, December 11, 2025
Good day 1hulkS,
Thank you for your feedback on the Galaxy A26 5G. Our camera system aims to capture detailed, true-to-life colors, and we’re pleased you’ve explored its features. If your photos appear blurry, try some tips to improve clarity. When taking a shot, ensure you tap the screen to focus on the subject. If Tracking Auto-focus is enabled, the camera will lock onto the selected subject for three seconds, which may make the scene seem out of focus. Turning off Tracking AF can help. Cleaning the lens also clarifies images. You might also disable Tracking Auto-focus or reset the camera app if needed. For blurriness in third-party apps, check the app’s settings for guidance. For more tips, tricks, and troubleshooting, see the link below. Your feedback helps us enhance the quality of our lenses and processing across the Galaxy lineup. Thank you for sharing your experience and choosing Samsung.
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A26 5G. Our camera system aims to capture detailed, true-to-life colors, and we’re pleased you’ve explored its features. If your photos appear blurry, try some tips to improve clarity. When taking a shot, ensure you tap the screen to focus on the subject. If Tracking Auto-focus is enabled, the camera will lock onto the selected subject for three seconds, which may make the scene seem out of focus. Turning off Tracking AF can help. Cleaning the lens also clarifies images. You might also disable Tracking Auto-focus or reset the camera app if needed. For blurriness in third-party apps, check the app’s settings for guidance. For more tips, tricks, and troubleshooting, see the link below. Your feedback helps us enhance the quality of our lenses and processing across the Galaxy lineup. Thank you for sharing your experience and choosing Samsung.
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is very good.
on December 5, 2025
Posted by: Dot271
[This review was collected as part of a promotion.] Galaxy AI is very informational and geeat for reaserch.
Value
4
Response from Samsung USBy R&R, February 12, 2026
Hey there Dot271,
Thank you for sharing your experience with the Galaxy A26 5G. It’s wonderful to hear that Galaxy AI has been helpful for research and daily learning. Our goal is to develop smart tools that support exploration, productivity, and discovery, all within a convenient mobile platform. We’re glad these features are improving your device experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A26 5G. It’s wonderful to hear that Galaxy AI has been helpful for research and daily learning. Our goal is to develop smart tools that support exploration, productivity, and discovery, all within a convenient mobile platform. We’re glad these features are improving your device experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: razorvoodoo
[This review was collected as part of a promotion.] I purchased this phone after my old one was stolen. I was previously using the S series, but i have to say this phone is just as good as far as meeting my needs as my old one. I am very impressed, have had no issues so far. I will always be loyal to Samsung. They set the bar when it comes to smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is well rounded.
on December 5, 2025
Posted by: Foximama04
[This review was collected as part of a promotion.] This phone works well for everyday use, as well as gaming and video streaming capabilities. I also use my phone for work, and it holds up very well, no issues with data uploads. My photos are pristine every time, which is important for me, since I only get paid if my work can be verified. I love that whenever im traveling for work, my Samsung AI helps me find what song to play or the correct gas station im looking for just by asking. Setting timers for baking is a lot easier with my phone as well. I upgraded from a Moto E stylus earlier this year, and I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Overview of a great phone
on December 5, 2025
Posted by: Strongphone
[This review was collected as part of a promotion.] Strong phone and it's smooth to the touch a long battery life and as a Linux person and windows its great for my needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone, Excellent price
on December 5, 2025
Posted by: Pamcakes
[This review was collected as part of a promotion.] I am thrilled with the performance of my new phone! I'm stunned by the speed of it and the clarity in the graphics. It took me a bit to learn how to use some features but it really guides you right through it. I've still got lots to learn about all the great features that I didn't know about when I bought this phone. It's really a great value and offers more than I think I can learn. Super happy customer!
Value
5
Written by a customer while visiting Samsung US