Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(995 Reviews)
Rating breakdown 995 reviews
5 Stars
673
4 Stars
217
3 Stars
67
2 Stars
23
1 Star
15
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
2
This version is slower than the previous model.
on March 13, 2026
Posted by: Darling1
[This review was collected as part of a promotion.] I use my phone for my job, daily, and it is only 1 year old and is the slowest phone ever, itbopens and closes apps without warning. And asks frequently tk restart device, and it will not perform all functions of an app if it doesn't get restarted every hour. It plays sound from unopened apps and it starts a phone call on a whim as well.
Value
2
Response from Samsung USBy R&R, March 13, 2026
Hi there Darling1,
Thank you for your feedback on your Galaxy A26 5G phone. We appreciate you taking the time to share your thoughts with us. If you are experiencing lag, regularly restarting your device and ensuring your apps are updated may help improve performance. If you notice that your device's performance slows down over time, it might be a good idea to optimize it. Please see the linked resource below for tips and tricks on keeping your device running smoothly. The A Series offers dependable performance and practical features for everyday life. Thanks again for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for your feedback on your Galaxy A26 5G phone. We appreciate you taking the time to share your thoughts with us. If you are experiencing lag, regularly restarting your device and ensuring your apps are updated may help improve performance. If you notice that your device's performance slows down over time, it might be a good idea to optimize it. Please see the linked resource below for tips and tricks on keeping your device running smoothly. The A Series offers dependable performance and practical features for everyday life. Thanks again for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great for everyone
on March 13, 2026
Posted by: Billings83
[This review was collected as part of a promotion.] I love how the AI system allows you to give it an idea and it can give you the simulated picture of everything you tell it you would like to see in the photo. With this ability I am able to say show me and my wife at the ocean playing volleyball and it goes in my photos and pulls our features and puts us on the beach playing volleyball. It's the greatest thing a phone is capable of doing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for a fair price
on March 12, 2026
Posted by: Ruthless
[This review was collected as part of a promotion.] I use my device daily for communicating with friends, fam, & stuff in regards to work/side jobs. Main thing I use it for is listening to music. Play a few games when I have free time. When listening to music it has great audio input/output. I play Call of Duty mobile & the graphics/side effects are great. Volume could be tweaked for audio output when connected to a bluetooth device. I love my music tho so I feel all devices & bluetooth need a boost for audio output lol. I check emails as well as send some out on a daily. The Google meet is easy to use when in the Gmail app too. The basics of the phone definitely meet the requirements most users seek when selecting a mobile device. It exceeds it's reviews honestly. Great size for screen! Most people ask what phone I have just from the size of the screen lol. All in all this Samsung device has been an awesome device for me personally. I recommend it for anyone searching for a phone within the price range of cheaper options.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like everything but the glass only lasted 2 days
on March 11, 2026
Posted by: Amynbug4ever
[This review was collected as part of a promotion.] I live the phone but before my case came i cracked the back glass. It still functions but was unaware the back was gorilla glass as well. But I would recommend it still. I only use samsung phones.
Value
4
Response from Samsung USBy R&R, March 22, 2026
Hey Amynbug4ever,
Thank you for sharing your thoughts on the Galaxy A26 5G. The A26 5G is crafted from materials that are designed to withstand everyday use while maintaining a sleek and modern appearance. Using a case early on can really help protect the device over time, especially given how frequently phones are used throughout the day. It's wonderful to hear that you have continued to choose Galaxy devices as part of your routine. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A26 5G. The A26 5G is crafted from materials that are designed to withstand everyday use while maintaining a sleek and modern appearance. Using a case early on can really help protect the device over time, especially given how frequently phones are used throughout the day. It's wonderful to hear that you have continued to choose Galaxy devices as part of your routine. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
On the lower level of Durability & Speed for Samsu
on March 11, 2026
Posted by: LeshaBee
[This review was collected as part of a promotion.] Could be manageable for small, daily tasks.. But keep in mind that it has a plastic build, average, or below average camera performance, and no 3.5mm jack.
Below average performance, with significant quality drop-off on camera with very poor low-light photos, & slower charging speeds.
The biggest problem for me is lag, can take quite some time to switch between apps, as a matter of fact, its pretty slow to load just about anything..
BUT, on the plus side, if it has the most current and up to date system running, then it should be equipped with Galaxy AI installed, to assist with all of your researching/tech jobs, helping you to hone in on the key highlights of all sorts of articles!
Below average performance, with significant quality drop-off on camera with very poor low-light photos, & slower charging speeds.
The biggest problem for me is lag, can take quite some time to switch between apps, as a matter of fact, its pretty slow to load just about anything..
BUT, on the plus side, if it has the most current and up to date system running, then it should be equipped with Galaxy AI installed, to assist with all of your researching/tech jobs, helping you to hone in on the key highlights of all sorts of articles!
Value
2
Response from Samsung USBy R&R, March 12, 2026
Hey LeshaBee,
Thank you for sharing such a thoughtful overview of the Galaxy A26 5G. The A series is designed to bring many Galaxy experiences to everyday users, including large displays, modern software, and helpful tools like Galaxy AI that assist with research, summaries, and productivity throughout the day. It's great to see you highlighting the AI capabilities and how the latest system updates help expand what the device can do. Feedback like this helps other customers understand how the A series fits into the broader Galaxy lineup. We appreciate you being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing such a thoughtful overview of the Galaxy A26 5G. The A series is designed to bring many Galaxy experiences to everyday users, including large displays, modern software, and helpful tools like Galaxy AI that assist with research, summaries, and productivity throughout the day. It's great to see you highlighting the AI capabilities and how the latest system updates help expand what the device can do. Feedback like this helps other customers understand how the A series fits into the broader Galaxy lineup. We appreciate you being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Disappointed in New York
Expertise:Intermediate
Verified Purchase:Yes
Its remarkable that a new phone like the A26 actually has LESS functionality than the six year old Samsung Galaxy S10 that I retired. There are host of simple tasks that this phone simply won't do, like: Display the clock on the Lock Screen; show a preview bubble when you receive a text; allow you to change sounds for alarms and notifications.
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
4
Response from Samsung USBy R&R, March 11, 2026
Hello there,
Thank you for sharing your experience with the Galaxy A26 5G. The Galaxy A series is designed to deliver reliable performance for everyday use, along with essential features that many users rely on throughout the day. These devices offer a combination of modern design, dependable performance, and access to the wider Galaxy ecosystem for apps, communication, and entertainment. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A26 5G. The Galaxy A series is designed to deliver reliable performance for everyday use, along with essential features that many users rely on throughout the day. These devices offer a combination of modern design, dependable performance, and access to the wider Galaxy ecosystem for apps, communication, and entertainment. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Kelly
Verified Purchase:Yes
I like the phone and would recommend it for those who want a good mid-range phone. I had the A20 for over 7 years but eventually there wasn't enough memory and storage so it became very slow. I am glad to know I could get a comparable one. And it was easy transferring everything over in the setup process as the wizard walked me through it.
Response from Samsung USBy R&R, March 5, 2026
Hey Kelly,
Thank you for reviewing the Galaxy A26 5G. This series is designed to deliver reliable performance, with a long-lasting battery and a bright display to support everyday use. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Thank you for reviewing the Galaxy A26 5G. This series is designed to deliver reliable performance, with a long-lasting battery and a bright display to support everyday use. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Mary
from Atlantic City, NJ
Expertise:Intermediate
Verified Purchase:Yes
I purchased this phone for my special needs adult son and it is superb! It is easy to navigate and he finds it very user friendly. I also found the Samsung trade in experience very easy and convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, March 2, 2026
Hi there Mary,
Thank you for sharing your experience with the Galaxy A26 5G. We're happy to hear how well the device has become part of your son’s daily routine. Our aim is to offer a wide variety of devices that suit all users. The A Series keeps the operating system simple and ensures quick, easy navigation. We’re glad it’s working so well for your son. Thank you for taking the time to share your thoughts, and we appreciate your choice of Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A26 5G. We're happy to hear how well the device has become part of your son’s daily routine. Our aim is to offer a wide variety of devices that suit all users. The A Series keeps the operating system simple and ensures quick, easy navigation. We’re glad it’s working so well for your son. Thank you for taking the time to share your thoughts, and we appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US