Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
784
4 Stars
250
3 Stars
75
2 Stars
24
1 Star
20
79%of customers recommend this product.
(
38 out of
48)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
4
Great camera quality and bright flashlight
on April 22, 2026
Posted by: NEWLEX
[This review was collected as part of a promotion.] Galaxy AI helps when I need someone to critique my work
Value
4
Response from Samsung USBy R&R, April 23, 2026
Hello NEWLEX,
It's great to hear that the camera and flashlight are performing well when you need them most. While the A series doesn't include the full range of Galaxy AI features, it still offers many AI capabilities that can enhance your work by providing a different perspective. I appreciate you sharing how it integrates into your daily routine. Thank you for your feedback and for choosing Samsung!
-Ty
Samsung Support
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It's great to hear that the camera and flashlight are performing well when you need them most. While the A series doesn't include the full range of Galaxy AI features, it still offers many AI capabilities that can enhance your work by providing a different perspective. I appreciate you sharing how it integrates into your daily routine. Thank you for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Works very good
on April 21, 2026
Posted by: Gigilovesphones
[This review was collected as part of a promotion.] Device works well with all apps and the galaxy AI works well with the device also altogether all Samsung products work great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
the phone is good but for the price
on April 20, 2026
Posted by: Pintsize1974
[This review was collected as part of a promotion.] I was expecting a little more from the phone, but at the price it is better than other brands and I absolutely love Samsung platforms. The phones are easy-to-use and easy to swap with the Smart things feature they make transitions a breeze. I am not big on AI but most people find it helpful, I used it to help me with an issue and it went off swimmingly.
Value
4
Response from Samsung USBy R&R, April 24, 2026
Hi Pintsize1974,
We're so glad to hear you're enjoying the Samsung platform and that you can switch between devices so seamlessly. The Galaxy A26 5G is designed for simplicity while still offering useful features like SmartThings and Galaxy AI. Thank you for sharing your experience, and we appreciate your support as a Samsung customer!
-Ty
Samsung Support
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Samsung Community
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We're so glad to hear you're enjoying the Samsung platform and that you can switch between devices so seamlessly. The Galaxy A26 5G is designed for simplicity while still offering useful features like SmartThings and Galaxy AI. Thank you for sharing your experience, and we appreciate your support as a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Decent performance but flimsy, breaks easily
on April 20, 2026
Posted by: RealEyezxRealizexRealLiez
[This review was collected as part of a promotion.] Galaxy AI is an enjoyable experience and preforms decent but my complaint is that it breaks easily, it feels too fragile. I don't know exactly how to describe it . I dropped my phone once from a knee height distance and the screen shattered. I rly like my new phone but without a case walking around with it is risky
Value
4
Response from Samsung USBy R&R, April 22, 2026
What’s up RealEyezxRealizexRealLiez,
It’s wonderful to hear that you’re enjoying all the AI features and your overall experience. The Galaxy A26 5G is designed to provide useful features in a sleek, everyday device, and having the right protection can enhance that experience even more.
If your device is damaged and you’re looking to get it repaired, we have partnered with uBreakiFix as an authorized repair location where you can take your device for evaluation. If you have additional coverage, discounts may be available, so please check your warranty plans to learn more about your options.
We appreciate your feedback and thank you for making Samsung your go-to choice!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
It’s wonderful to hear that you’re enjoying all the AI features and your overall experience. The Galaxy A26 5G is designed to provide useful features in a sleek, everyday device, and having the right protection can enhance that experience even more.
If your device is damaged and you’re looking to get it repaired, we have partnered with uBreakiFix as an authorized repair location where you can take your device for evaluation. If you have additional coverage, discounts may be available, so please check your warranty plans to learn more about your options.
We appreciate your feedback and thank you for making Samsung your go-to choice!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung you've done it again!!!
on April 18, 2026
Posted by: MissSamsung
[This review was collected as part of a promotion.] Okay so I have been a Samsung girlie since my 1st phone. I have always been a supporter of the brand even when it involves house appliances that I don't own yet 😂 I thank you for being consistent with your products. Top notch 💯
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great samsung features
on April 16, 2026
Posted by: Atozfindingpeeps
[This review was collected as part of a promotion.] I enjoy all of the amazing features like smart view, smart share, smart things. The phone specifically is great
Value
4
Response from Samsung USBy R&R, April 22, 2026
Hello Atozfindingpeeps,
Thank you for reaching out and sharing your thoughts about your Galaxy A26 5G. Features like Smart View, Smart Share, and SmartThings are designed to keep everything connected and user-friendly. It's wonderful to hear that these features, along with your overall experience, have made a positive impression on you. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing your thoughts about your Galaxy A26 5G. Features like Smart View, Smart Share, and SmartThings are designed to keep everything connected and user-friendly. It's wonderful to hear that these features, along with your overall experience, have made a positive impression on you. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
It's Just OK
on April 15, 2026
Posted by: LisaBean
[This review was collected as part of a promotion.] I received this phone as a birthday gift so I don't want to complain about it but it has some glitches. Rarely, if ever, does the keyboard type out what I am pressing or saying. It's filled with errors. I have to go over what I've typed or said multiple times to make all the time consuming corrections. Like I said, it's just "ok". I'll never buy one after this, though. Galaxy AI
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hi LisaBean,
Thank you for sharing your experience with the Galaxy A26 5G. It’s great to hear that the device has been helpful overall. The AI features are designed to enhance everyday tasks, and ongoing updates improve typing accuracy and responsiveness.
The on-screen keyboard is essential for using a Galaxy phone or tablet, as it allows you to reply to messages, search the web, and perform other important tasks. If the keyboard isn’t working or is unresponsive, it’s important to resolve the concern as quickly as possible. Here are some steps you can take to fix the problem:
1. **Use the Default Samsung Keyboard**: We recommend using the Samsung Keyboard that comes pre-installed on your device. Third-party keyboard apps can sometimes cause concerns. If you're having trouble with an alternate keyboard app, you will need to contact its developer.
2. **Change the Default Keyboard**: To switch to the Samsung Keyboard, navigate to Settings, then tap on General Management. From there, select Keyboard List and Default, tap on Default Keyboard, and choose Samsung Keyboard.
3. **Optimize with Device Care**: Close all running apps on your phone or tablet. Then, navigate to Settings, tap on Device Care, and select Optimize Now. This will close apps running in the background and optimize certain settings.
You can find more tips on keeping your device running smoothly by checking out the online article linked below. Thank you for being a Samsung customer!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A26 5G. It’s great to hear that the device has been helpful overall. The AI features are designed to enhance everyday tasks, and ongoing updates improve typing accuracy and responsiveness.
The on-screen keyboard is essential for using a Galaxy phone or tablet, as it allows you to reply to messages, search the web, and perform other important tasks. If the keyboard isn’t working or is unresponsive, it’s important to resolve the concern as quickly as possible. Here are some steps you can take to fix the problem:
1. **Use the Default Samsung Keyboard**: We recommend using the Samsung Keyboard that comes pre-installed on your device. Third-party keyboard apps can sometimes cause concerns. If you're having trouble with an alternate keyboard app, you will need to contact its developer.
2. **Change the Default Keyboard**: To switch to the Samsung Keyboard, navigate to Settings, then tap on General Management. From there, select Keyboard List and Default, tap on Default Keyboard, and choose Samsung Keyboard.
3. **Optimize with Device Care**: Close all running apps on your phone or tablet. Then, navigate to Settings, tap on Device Care, and select Optimize Now. This will close apps running in the background and optimize certain settings.
You can find more tips on keeping your device running smoothly by checking out the online article linked below. Thank you for being a Samsung customer!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product is glitchy.
on April 14, 2026
Posted by: Yourhoneybear
[This review was collected as part of a promotion.] The galaxy ai is unmatched .the phone has a good feel and smooth features ,fits nicely in your hand ,durable as well.the graphics are top of the line ,bright and vivid clear and smooth easy on the eys...
However for some reason this phone is very glitchy and slow to respond....lot of lag...freezes and when restarted or turned off when powered or booted up again always says system ui not responding wait or close app ,every time..but other then that great phone hope to be able to upgrade some day when I can afford it .
However for some reason this phone is very glitchy and slow to respond....lot of lag...freezes and when restarted or turned off when powered or booted up again always says system ui not responding wait or close app ,every time..but other then that great phone hope to be able to upgrade some day when I can afford it .
Value
2
Response from Samsung USBy R&R, April 20, 2026
Howdy Yourhoneybear,
Thank you for your feedback on the Galaxy A26 5G. We're glad to hear that you are enjoying the design, display, and the built-in AI features. We continually refine performance and responsiveness through updates to ensure a smoother experience over time.
If your Galaxy phone or tablet freezes or crashes, please follow these steps:
1. **Force-reboot the device:**
- Make sure your battery is charged to at least 5%. If the battery is below 5%, the phone may not turn on after the reboot.
- Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using a suitable Samsung charger.
- Press and hold the Volume Down and Power buttons simultaneously for about 10 seconds. The Power menu may appear; continue holding the buttons until the Samsung logo appears.
- The device should boot up normally. If the Maintenance Mode screen appears, use the Volume buttons to navigate through the options, then press the Power button to select “Normal Boot.”
2. **Check for software updates:**
- Samsung frequently releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause your device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to enhance stability and performance.
- We recommend regularly checking for software updates through **Settings > Software Updates** or **System Updates**.
For more information on how to keep your phone updated, please refer to the link provided below. Thank you for being a valued Samsung customer.
One UI 7 software update concerns for Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10005233/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A26 5G. We're glad to hear that you are enjoying the design, display, and the built-in AI features. We continually refine performance and responsiveness through updates to ensure a smoother experience over time.
If your Galaxy phone or tablet freezes or crashes, please follow these steps:
1. **Force-reboot the device:**
- Make sure your battery is charged to at least 5%. If the battery is below 5%, the phone may not turn on after the reboot.
- Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using a suitable Samsung charger.
- Press and hold the Volume Down and Power buttons simultaneously for about 10 seconds. The Power menu may appear; continue holding the buttons until the Samsung logo appears.
- The device should boot up normally. If the Maintenance Mode screen appears, use the Volume buttons to navigate through the options, then press the Power button to select “Normal Boot.”
2. **Check for software updates:**
- Samsung frequently releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause your device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to enhance stability and performance.
- We recommend regularly checking for software updates through **Settings > Software Updates** or **System Updates**.
For more information on how to keep your phone updated, please refer to the link provided below. Thank you for being a valued Samsung customer.
One UI 7 software update concerns for Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10005233/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US