Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(995 Reviews)
Rating breakdown 995 reviews
5 Stars
673
4 Stars
217
3 Stars
67
2 Stars
23
1 Star
15
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
3
It's Just OK
on April 15, 2026
Posted by: LisaBean
[This review was collected as part of a promotion.] I received this phone as a birthday gift so I don't want to complain about it but it has some glitches. Rarely, if ever, does the keyboard type out what I am pressing or saying. It's filled with errors. I have to go over what I've typed or said multiple times to make all the time consuming corrections. Like I said, it's just "ok". I'll never buy one after this, though. Galaxy AI
Value
3
Response from Samsung USBy R&R, April 20, 2026
Hi LisaBean,
Thank you for sharing your experience with the Galaxy A26 5G. It’s great to hear that the device has been helpful overall. The AI features are designed to enhance everyday tasks, and ongoing updates improve typing accuracy and responsiveness.
The on-screen keyboard is essential for using a Galaxy phone or tablet, as it allows you to reply to messages, search the web, and perform other important tasks. If the keyboard isn’t working or is unresponsive, it’s important to resolve the concern as quickly as possible. Here are some steps you can take to fix the problem:
1. **Use the Default Samsung Keyboard**: We recommend using the Samsung Keyboard that comes pre-installed on your device. Third-party keyboard apps can sometimes cause concerns. If you're having trouble with an alternate keyboard app, you will need to contact its developer.
2. **Change the Default Keyboard**: To switch to the Samsung Keyboard, navigate to Settings, then tap on General Management. From there, select Keyboard List and Default, tap on Default Keyboard, and choose Samsung Keyboard.
3. **Optimize with Device Care**: Close all running apps on your phone or tablet. Then, navigate to Settings, tap on Device Care, and select Optimize Now. This will close apps running in the background and optimize certain settings.
You can find more tips on keeping your device running smoothly by checking out the online article linked below. Thank you for being a Samsung customer!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A26 5G. It’s great to hear that the device has been helpful overall. The AI features are designed to enhance everyday tasks, and ongoing updates improve typing accuracy and responsiveness.
The on-screen keyboard is essential for using a Galaxy phone or tablet, as it allows you to reply to messages, search the web, and perform other important tasks. If the keyboard isn’t working or is unresponsive, it’s important to resolve the concern as quickly as possible. Here are some steps you can take to fix the problem:
1. **Use the Default Samsung Keyboard**: We recommend using the Samsung Keyboard that comes pre-installed on your device. Third-party keyboard apps can sometimes cause concerns. If you're having trouble with an alternate keyboard app, you will need to contact its developer.
2. **Change the Default Keyboard**: To switch to the Samsung Keyboard, navigate to Settings, then tap on General Management. From there, select Keyboard List and Default, tap on Default Keyboard, and choose Samsung Keyboard.
3. **Optimize with Device Care**: Close all running apps on your phone or tablet. Then, navigate to Settings, tap on Device Care, and select Optimize Now. This will close apps running in the background and optimize certain settings.
You can find more tips on keeping your device running smoothly by checking out the online article linked below. Thank you for being a Samsung customer!
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product is glitchy.
on April 14, 2026
Posted by: Yourhoneybear
[This review was collected as part of a promotion.] The galaxy ai is unmatched .the phone has a good feel and smooth features ,fits nicely in your hand ,durable as well.the graphics are top of the line ,bright and vivid clear and smooth easy on the eys...
However for some reason this phone is very glitchy and slow to respond....lot of lag...freezes and when restarted or turned off when powered or booted up again always says system ui not responding wait or close app ,every time..but other then that great phone hope to be able to upgrade some day when I can afford it .
However for some reason this phone is very glitchy and slow to respond....lot of lag...freezes and when restarted or turned off when powered or booted up again always says system ui not responding wait or close app ,every time..but other then that great phone hope to be able to upgrade some day when I can afford it .
Value
2
Response from Samsung USBy R&R, April 20, 2026
Howdy Yourhoneybear,
Thank you for your feedback on the Galaxy A26 5G. We're glad to hear that you are enjoying the design, display, and the built-in AI features. We continually refine performance and responsiveness through updates to ensure a smoother experience over time.
If your Galaxy phone or tablet freezes or crashes, please follow these steps:
1. **Force-reboot the device:**
- Make sure your battery is charged to at least 5%. If the battery is below 5%, the phone may not turn on after the reboot.
- Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using a suitable Samsung charger.
- Press and hold the Volume Down and Power buttons simultaneously for about 10 seconds. The Power menu may appear; continue holding the buttons until the Samsung logo appears.
- The device should boot up normally. If the Maintenance Mode screen appears, use the Volume buttons to navigate through the options, then press the Power button to select “Normal Boot.”
2. **Check for software updates:**
- Samsung frequently releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause your device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to enhance stability and performance.
- We recommend regularly checking for software updates through **Settings > Software Updates** or **System Updates**.
For more information on how to keep your phone updated, please refer to the link provided below. Thank you for being a valued Samsung customer.
One UI 7 software update concerns for Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10005233/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A26 5G. We're glad to hear that you are enjoying the design, display, and the built-in AI features. We continually refine performance and responsiveness through updates to ensure a smoother experience over time.
If your Galaxy phone or tablet freezes or crashes, please follow these steps:
1. **Force-reboot the device:**
- Make sure your battery is charged to at least 5%. If the battery is below 5%, the phone may not turn on after the reboot.
- Note: If the battery is completely drained, it should be charged for a minimum of 15 minutes using a suitable Samsung charger.
- Press and hold the Volume Down and Power buttons simultaneously for about 10 seconds. The Power menu may appear; continue holding the buttons until the Samsung logo appears.
- The device should boot up normally. If the Maintenance Mode screen appears, use the Volume buttons to navigate through the options, then press the Power button to select “Normal Boot.”
2. **Check for software updates:**
- Samsung frequently releases software updates after a One UI upgrade to address patches, fixes, or issues that may cause your device to freeze or crash. These updates typically include security patches, bug fixes, and optimizations to enhance stability and performance.
- We recommend regularly checking for software updates through **Settings > Software Updates** or **System Updates**.
For more information on how to keep your phone updated, please refer to the link provided below. Thank you for being a valued Samsung customer.
One UI 7 software update concerns for Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10005233/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera on this phone.
on April 14, 2026
Posted by: Leisha81
[This review was collected as part of a promotion.] It's so versatile and easyto use. The operating system makes it sesame to integrate with Google.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on April 13, 2026
Posted by: LoveSamsungProducts2026
[This review was collected as part of a promotion.] My Absolute Favorite phones have Always been Samsung!!! I love the face down sleep option and the a i help ❤️. They also make my Absolute Favorite 😍 ear buds!!! Try them ❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 13, 2026
Posted by: Rowdypixie
[This review was collected as part of a promotion.] This phone has great camera and video features for all my streaming platforms. Also AI has helped allot when I use bixby to edit and clean up my photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on April 13, 2026
Posted by: DaisyMay
[This review was collected as part of a promotion.] Galaxy AI is an amazing tool. It helps wording this and you can tell it what you are trying to say and it helps you in a bind.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 13, 2026
Posted by: Littlebit620
[This review was collected as part of a promotion.] I have the Samsung Galaxy A26. I use my phone for calls, texts and social media. I also play several games on my phone and it handles it all with ease.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid budget phone from Samsung
on April 13, 2026
Posted by: Lepdead
[This review was collected as part of a promotion.] This is the most reliable phone I have owned. All of my old phones began having battery problems within 2 or so years and began slowing down alot and becoming unresponsive. The galaxy a26 with galaxy ai doesn't have these issues and has been great for several years.
Value
4
Written by a customer while visiting Samsung US