Customer reviews from Samsung US
Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Average customer rating
4.5
(1,153 Reviews)
Rating breakdown 1,153 reviews
5 Stars
784
4 Stars
250
3 Stars
75
2 Stars
24
1 Star
20
79%of customers recommend this product.
(
38 out of
48)
Customer Reviews for Samsung - Galaxy A26 5G SM-A266U 128 GB Smartphone - 6.7" Super AMOLED Full HD Plus 1080 x 2340 - Octa-core (Cortex - Onyx Black (Unlocked)
Customer Rating
4
Love the features
on June 29, 2026
Posted by: Lavellesht
[This review was collected as part of a promotion.] I like streaming movies and playing games on phone . And the security is top tier.
Value
4
Response from Samsung USBy R&R, July 17, 2026
Hey there Lavellesht,
Thank you for sharing your thoughts on your Galaxy A26 5G. The Galaxy A26 5G delivers a vibrant display, smooth performance, and robust security for everyday entertainment. It is great to hear you enjoy streaming movies and gaming while feeling confident in the protection built into your phone. That balance makes the Galaxy experience even more enjoyable. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts on your Galaxy A26 5G. The Galaxy A26 5G delivers a vibrant display, smooth performance, and robust security for everyday entertainment. It is great to hear you enjoy streaming movies and gaming while feeling confident in the protection built into your phone. That balance makes the Galaxy experience even more enjoyable. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Affordable and reliable
on June 29, 2026
Posted by: Chief101
[This review was collected as part of a promotion.] I have had this phone over a year and have had nothing at all go wrong or any issues really. I imagine I am not using it to it's full capability but it's features fit my needs for communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has easy to use interface.
on June 29, 2026
Posted by: OctaviaBlake
[This review was collected as part of a promotion.] This device has been great to use while on the road to watch movies on Netflix or play some games when I have downtime.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works well everytime I uses it
on June 29, 2026
Posted by: 6060318
[This review was collected as part of a promotion.] Works well everytime I uses it. I love my phone very durable and dependable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Annoying when phone goes into system process mode
on June 29, 2026
Posted by: Malove
[This review was collected as part of a promotion.] I like the Galaxy AI because it's helpful but the phone likes to crash a lot and I don't like the notification when it pops up over like my screen and over the bubbles it's really a new sense the phone starts to get slow and lag but overall I like the pictures over when the camera comes off the phone seems to go to a system process failure and that's a really annoying
Value
3
Response from Samsung USBy R&R, July 6, 2026
Good day Malove,
Thank you for sharing your experience with us. The Galaxy A26 5G features a versatile camera, useful AI capabilities, and 5G connectivity for daily tasks and entertainment. It's great to hear that you enjoy the photo quality, but I understand that repeated crashes, lag, and system notifications appearing over your screen have made your experience less enjoyable.
Crashing and lag concern are often caused by cluttered cache files. Clearing the system cache can help resolve these problems without deleting your personal data. Here’s how to do it:
1. Turn off your Galaxy A26 completely.
2. Press and hold the Volume Up and Power buttons simultaneously until the Samsung logo appears.
3. Use the Volume buttons to highlight "Wipe cache partition" and select it using the Power button.
4. Finally, highlight "Reboot system now" and press the Power button.
If the lag continues, please let me know:
- How much free storage space you have. You can check this by going to Settings > Device care > Storage.
- If the crashing occurs more frequently in specific apps.
Outdated apps can slow down your phone, so it’s a good idea to keep them updated. To check for updates:
1. Open the Google Play Store app.
2. Tap the profile icon at the top.
3. Select "Manage apps & device." You will be able to see which apps have updates available.
4. Tap "Update" for any apps that require it.
For additional information, please refer to the online article linked below. Your feedback regarding performance and system behavior has been noted. Thank you for sharing your thoughts about the Galaxy.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. The Galaxy A26 5G features a versatile camera, useful AI capabilities, and 5G connectivity for daily tasks and entertainment. It's great to hear that you enjoy the photo quality, but I understand that repeated crashes, lag, and system notifications appearing over your screen have made your experience less enjoyable.
Crashing and lag concern are often caused by cluttered cache files. Clearing the system cache can help resolve these problems without deleting your personal data. Here’s how to do it:
1. Turn off your Galaxy A26 completely.
2. Press and hold the Volume Up and Power buttons simultaneously until the Samsung logo appears.
3. Use the Volume buttons to highlight "Wipe cache partition" and select it using the Power button.
4. Finally, highlight "Reboot system now" and press the Power button.
If the lag continues, please let me know:
- How much free storage space you have. You can check this by going to Settings > Device care > Storage.
- If the crashing occurs more frequently in specific apps.
Outdated apps can slow down your phone, so it’s a good idea to keep them updated. To check for updates:
1. Open the Google Play Store app.
2. Tap the profile icon at the top.
3. Select "Manage apps & device." You will be able to see which apps have updates available.
4. Tap "Update" for any apps that require it.
For additional information, please refer to the online article linked below. Your feedback regarding performance and system behavior has been noted. Thank you for sharing your thoughts about the Galaxy.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful but some flaws
on June 29, 2026
Posted by: WEEEEEE123
[This review was collected as part of a promotion.] Galaxy AI. The phone is perfect runs fine so far, functions perfectly. HOWEVER. I have eero wifi router, it is the phone or the router one of the two. It disconnects and won't let me reconnect untill I restart the device. Otherwise? Runs a-okay, and is a genuinely good device. I have the latin America version so I have no clue if the American or European versions could be any different, if there even is a European version
Value
4
Response from Samsung USBy R&R, July 29, 2026
Hello WEEEEEE123,
Thank you for sharing your experience with your Galaxy A26 5G.
We're glad to hear that the Galaxy A26 5G offers smooth performance, helpful Galaxy AI features, and an easy-to-use interface for everyday tasks. It’s great to know that your phone is functioning well overall.
If you're experiencing occasional disconnections from your router, you can reset your network settings to potentially resolve this issue. Depending on your region and environment, your device may temporarily disconnect from your mobile network or experience slow connectivity.
To reset your network settings, please follow these steps:
1. Open the Settings app.
2. Tap on "General management."
3. Tap on "Reset," then select "Reset network settings."
4. Tap "Reset settings." If you have a PIN or password set, you will be prompted to enter it.
5. Finally, tap "Reset."
Once you have completed these steps, you can test your mobile connection.
Please note that resetting your network settings will remove all Bluetooth pairings and stored Wi-Fi networks.
If you require further assistance, don’t hesitate to reach out to our Samsung Support team for help. We understand that repeated Wi-Fi disconnections and the need to restart your device can interrupt an otherwise positive experience, and we appreciate the details you provided about your router and device version.
Thank you for being part of the Samsung Galaxy family!
Issues with mobile network connection on Samsung phone or tablet
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A26 5G.
We're glad to hear that the Galaxy A26 5G offers smooth performance, helpful Galaxy AI features, and an easy-to-use interface for everyday tasks. It’s great to know that your phone is functioning well overall.
If you're experiencing occasional disconnections from your router, you can reset your network settings to potentially resolve this issue. Depending on your region and environment, your device may temporarily disconnect from your mobile network or experience slow connectivity.
To reset your network settings, please follow these steps:
1. Open the Settings app.
2. Tap on "General management."
3. Tap on "Reset," then select "Reset network settings."
4. Tap "Reset settings." If you have a PIN or password set, you will be prompted to enter it.
5. Finally, tap "Reset."
Once you have completed these steps, you can test your mobile connection.
Please note that resetting your network settings will remove all Bluetooth pairings and stored Wi-Fi networks.
If you require further assistance, don’t hesitate to reach out to our Samsung Support team for help. We understand that repeated Wi-Fi disconnections and the need to restart your device can interrupt an otherwise positive experience, and we appreciate the details you provided about your router and device version.
Thank you for being part of the Samsung Galaxy family!
Issues with mobile network connection on Samsung phone or tablet
From
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on June 29, 2026
Posted by: PixieDust
[This review was collected as part of a promotion.] I upgraded to this phone and I absolutely love it! The extra features for the camera, how many ways to customize just about everything to your own liking. The camera is amazing, photos look so fresh and clear. Galaxy AI works wonderful too. Super helpful, pretty accurate, snd customizable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone the Galaxy A1 phone.
on June 29, 2026
Posted by: Debbie
[This review was collected as part of a promotion.] I have always had Samsung phones, but the A1 Series has been the best. I'm a senior citizen and have to have a dependable phone. Next time I buy it will be a Galaxy A1.
Value
5
Written by a customer while visiting Samsung US