Customer reviews from wyze.com
Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
119
4 Stars
52
3 Stars
24
2 Stars
4
1 Star
11
88%of customers recommend this product.
(
168 out of
190)
Customer Reviews for Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Customer Rating
5
Wize is an every day part of our home and lives
on November 7, 2023
Posted by: Anonymous
from Cleveland OH
Verified Purchase:Yes
Extremely easy set up and customer support was excellent helping me resolve an issue against my Internet provider.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
not the best/better options for same/cheaper
on September 18, 2024
Posted by: Brian
from Colorado
Verified Purchase:Yes
Poor connectivity and variable performance - can't return but still switching to TP-Link hardware. Range is about half of the Netgear Orbi this replaced and the connectivity is inconsistent (dropped connections).
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 18, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JohnnyG
from Columbus, OH
Verified Purchase:Yes
The Wyze Mesh Router Pro is very simple to setup, however don't let this simplicity fool you. It is an extremely robust solution. The units support a large number of concurrently connected devices. The speed is incredible, even at a distance. I appreciate having the three separate WiFi bands in addition the the ability to have an ethernet wired backhaul. The physical appearance is subtle and blends in / fades away in most environments.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Stepside
from Northern California
Verified Purchase:Yes
Being a computer engineer, I’m pretty familiar with networking. I previously had a TP-Link AX10000 WiFi 6 Gaming Router and a TP-Link AX1500 WiFi Extender Internet Booster (RE500X). These were both highly rated/reviewed but I had continual issues. When it was working, it worked great but I had to reboot the router a minimum of once per day. I had previously done all the normal things like making sure it had the latest firmware, etc. and I had also adjusted various settings. I even had it set up on an automatic once a day reboot schedule in the middle of the night and that didn’t help either. It’s very possible I may have had a defective unit but it did work some of the time.
Based on the size of my house, I decided to get the 2-pack of the Wyze Router Pro. I installed the Wyze base unit and the satellite unit in the same exact locations as the previous router and extender. For me, setup of the new Wyze routers was very seamless and quick and I decided to use the same exact SSID/password as the previous router setup. Having run various speed tests, the upload speeds with the new Wyze Pro routers is consistently 150-250mb/s faster compared to my previous router and that is with the same exact cable modem as before and with them installed in the same exact locations as the previous router/extender. I also do not have any dead zones in my entire house and that was not the case with my previous router/extender.
Overall, I’m very pleased with the Wyze Pro routers but there are a couple of shortcomings. There are two reasons why I gave the Wyze Pro routers 4 stars: being a ‘Pro’ device’, I was disappointed to see some of the advanced router options/settings that are available. For example, advanced router settings common in other higher-end routers such as QoS (Quality of Service), etc. are either non-existent or very limited in the Wyze app today. I’m really hoping that Wyze adds these common/better advanced router settings/options in the Wyze app in the near future. The second reason is because the Wyze Pro routers run extremely hot. As many other reviewers have commented, it’s a very real issue and they run very hot - not just warm. Heat is a very common reason why any electronic device can have a shortened lifespan. The thermal solution for the Wyze Pro router should definitely be improved so that these devices last as long as possible. To help extend the life, I decided to buy a laptop cooling pad and place it directly under the Wyze Pro router and the cooling pad fan is running 24x7. For now, the laptop cooling fan is definitely helping reduce the temperature of the Wyze Pro router (at least from a physical touch standpoint). But I should not have had to buy/install this for a brand new ‘Pro’ device from Wyze. If Wyze could add some additional common/advanced router settings in the app and if they could resolve the thermal issues, I would give this 5 out of 5 stars.
I will say that regardless of my technical opinion, the most compelling thing is that since installing these two Wyze Pro routers in my home, my family has not complained once about our Internet/WiFi and I have not had to reboot the Wyze Pro routers once since they have been installed.
Based on the size of my house, I decided to get the 2-pack of the Wyze Router Pro. I installed the Wyze base unit and the satellite unit in the same exact locations as the previous router and extender. For me, setup of the new Wyze routers was very seamless and quick and I decided to use the same exact SSID/password as the previous router setup. Having run various speed tests, the upload speeds with the new Wyze Pro routers is consistently 150-250mb/s faster compared to my previous router and that is with the same exact cable modem as before and with them installed in the same exact locations as the previous router/extender. I also do not have any dead zones in my entire house and that was not the case with my previous router/extender.
Overall, I’m very pleased with the Wyze Pro routers but there are a couple of shortcomings. There are two reasons why I gave the Wyze Pro routers 4 stars: being a ‘Pro’ device’, I was disappointed to see some of the advanced router options/settings that are available. For example, advanced router settings common in other higher-end routers such as QoS (Quality of Service), etc. are either non-existent or very limited in the Wyze app today. I’m really hoping that Wyze adds these common/better advanced router settings/options in the Wyze app in the near future. The second reason is because the Wyze Pro routers run extremely hot. As many other reviewers have commented, it’s a very real issue and they run very hot - not just warm. Heat is a very common reason why any electronic device can have a shortened lifespan. The thermal solution for the Wyze Pro router should definitely be improved so that these devices last as long as possible. To help extend the life, I decided to buy a laptop cooling pad and place it directly under the Wyze Pro router and the cooling pad fan is running 24x7. For now, the laptop cooling fan is definitely helping reduce the temperature of the Wyze Pro router (at least from a physical touch standpoint). But I should not have had to buy/install this for a brand new ‘Pro’ device from Wyze. If Wyze could add some additional common/advanced router settings in the app and if they could resolve the thermal issues, I would give this 5 out of 5 stars.
I will say that regardless of my technical opinion, the most compelling thing is that since installing these two Wyze Pro routers in my home, my family has not complained once about our Internet/WiFi and I have not had to reboot the Wyze Pro routers once since they have been installed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jesse Houlding
from Hawaii
Verified Purchase:Yes
Now that I finally got the routers working, they seem to work fine but the setup was a nightmare. The installation did not work properly and even seemed to take out my cable modem for a while. I finally got it working and it’s been stable ever since. I thought the admin features would be better than they are, and the parental controls are not particularly robust. The units are extremely HOT, which is a little concerning. I’m not disappointed enough to go through the hassle of returning them and dealing with installing a new router but I’m definitely not enthusiastic about them.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Laurie
from Nebraska
Verified Purchase:Yes
It wouldn't hook up to my internet, had to return it
Response from wyze.comBy WyzeStephen, June 29, 2023
Thank you for giving us a chance, we are sorry to hear Wyze Mesh Router Pro was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: David
from Australia
Verified Purchase:Yes
I purchased the pro hoping that it would replace my very old apple base station router and repeater, however the range was nowhere near what my former router could produce and I am unable to use it to get the coverage that I need. Had I know the signal strength would be so weak, I would have purchased the 3 unit set. Very disappointed!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 15, 2023
Hello there, we are very sorry to hear your Wyze Wi-Fi 6E Mesh Router Pro is running into some trouble, and would like to look into this further. We would recommend taking a look at this article for further information regarding this:
https://support.wyze.com/hc/en-us/articles/10426672034971
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/10426672034971
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Richard
from Northern Virginia
Verified Purchase:Yes
Extremely fast and reliable system. Two units have adequately serviced our 5,000 sqft home. Note: you have to have a separate modem in order for these to work, if you have a modem/router combo, you can still use the wifi signal from your original router.
I’d love to see an exterior unit in the future, we have a 1 acre portion of our property that I’d love to have covered by wifi to allow for things like a speaker system.
I would recommend this to a friend!
Written by a customer while visiting wyze.com