Customer reviews from wyze.com
Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
119
4 Stars
52
3 Stars
24
2 Stars
4
1 Star
11
88%of customers recommend this product.
(
168 out of
190)
Customer Reviews for Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Posted by: Anonymous
Verified Purchase:Yes
Very easy to setup. Access to settings also very easy,especially when I need to turn off a bandwidth temporarily.
Written by a customer while visiting wyze.com
Posted by: KCW
from Minneapolis, MN
Verified Purchase:Yes
Great improvement from my previous router. Greatly improved connectability throughout my home
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sue S.
Verified Purchase:Yes
It works fine, however it gets hot on the bottom so i had to elevate it on some stone coasters.
Written by a customer while visiting wyze.com
Posted by: Daniel
from Daphne AL
Verified Purchase:Yes
Very little in the way of customization, it would be beneficial for Wayze to allow open source firmware to be flashed to these routers, it would add huge value with very little cost or liability on wayzes part. That being said they do make a solid WAPs for a pfsence router.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ldavis
Verified Purchase:Yes
I needed better coverage throughout the home. The mesh router was easy to set up. Considering another for coverage outside
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Hyattsville, MD
Verified Purchase:Yes
For an equipment that is supposed to cover 2,000 square foot, with one single wall in between its activity, it barely covers one thousand square foot and the bottom get so hot that I had to place it on a pedestal to raise it off the table surface and focus a fan on it because there is a fear that it's either going to burn the table or the plastic is going to melt it's plastic casing. Also, I had to separate the 2.4 GHz from the 5 GHz because even when I'm very close to it, it still switches my equipments to 2.4 GHz which drastically reduced the speed of its activity.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, November 9, 2025
Hi there, we’re sorry to hear you’re having trouble with your Wyze Mesh Router Pro’s coverage, heat, and band switching. We completely understand your concern, especially about the safety of the device getting hot.
For best performance, Wyze recommends placing the router on a flat, raised, well-ventilated surface away from heat-sensitive items. Coverage can be affected by walls, floors, and interference, and separating your 2.4 GHz and 5 GHz networks can help maintain speed.
If the router is still running hot or coverage is limited after trying these steps, please reach out to our Wizards Team at Wyze Support (https://support.wyze.com/hc/en-us). In the “How can we help?” section, briefly describe your issue and follow the prompts. Our system will then guide you to the best way to get in touch with one of our Support Wizards. Thank you for your feedback. We want to make sure your setup is safe and performing as expected.
For best performance, Wyze recommends placing the router on a flat, raised, well-ventilated surface away from heat-sensitive items. Coverage can be affected by walls, floors, and interference, and separating your 2.4 GHz and 5 GHz networks can help maintain speed.
If the router is still running hot or coverage is limited after trying these steps, please reach out to our Wizards Team at Wyze Support (https://support.wyze.com/hc/en-us). In the “How can we help?” section, briefly describe your issue and follow the prompts. Our system will then guide you to the best way to get in touch with one of our Support Wizards. Thank you for your feedback. We want to make sure your setup is safe and performing as expected.
Written by a customer while visiting wyze.com
Posted by: Jrp
from Fl
Verified Purchase:Yes
Great device, easy to install and flow less configuration.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dennis
from Illinois
Verified Purchase:Yes
Installation was way easier than I thought it would be. Simple process, guided every step of the way by Wyze App. I was hesitant at first because I was replacing an Eero Pro 6E mesh wifi system I was renting through my internet provider. I thought that I would have to readdress every device in the house to the new system, not true. They simply connected by using existing password. All items reconnected flawlessly, and I believe the Wyze units perform every bit as well or better than the Eero units did. It's a little hard to tell as I added a third mesh router to the system because the Wyze products were so reasonably priced. The extra router completely eliminated my dead zone.
I would recommend this to a friend!
Written by a customer while visiting wyze.com