Customer reviews from wyze.com
Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
119
4 Stars
52
3 Stars
24
2 Stars
4
1 Star
11
88%of customers recommend this product.
(
168 out of
190)
Customer Reviews for Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Posted by: D
from Napa, CA
Verified Purchase:Yes
Got the two-pack. Root router worked great and provided good coverage. 2nd router failed to pair with the root router, even after over a dozen attempts, even when relocated much closer to the root.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 31, 2024
Hello there, we are very sorry to hear your Wyze Wi-Fi 6E Mesh Router Pro is running into some trouble, and we would like to look into this further. If you have not already done so, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: dnzie
from Florida
Verified Purchase:Yes
Excellent, works as advertised, fixed streaming issues. Heat discharge is warmer than expected.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Super fast connection speeds most of the time
on January 4, 2025
Posted by: Steve S.
from Ravenna, Ohio
Verified Purchase:Yes
Purchased 3 of these units in hopes of extending the coverage area to my detached garage. While I have not been able to test the outdoor coverage yet, I do have exceptional coverage throughout the house. This has always been an issue since we have a split level house where part of the downstairs is underground. Now that is not an issue. My internet service provides 600mbps, and now all my newer devices that are compatible with wifi 6 or 6e are getting upwards of 650 - 700mbps.
Now the only issue I'm having is that at least once a day I have to reboot the root router because of slow download speeds (250 - 350mbps). After the reboot it's back to the 600-650 mbps.
Now the only issue I'm having is that at least once a day I have to reboot the root router because of slow download speeds (250 - 350mbps). After the reboot it's back to the 600-650 mbps.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Zanne
from Houghton Lake Michigan
Verified Purchase:Yes
fast, everything is responding much faster than expected. I highly recommend Wyze products.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Nate
from Woodbridge, VA
Verified Purchase:Yes
Incredibly easy set up process and speeds are awesome
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Scott
Verified Purchase:Yes
Great routers, no dead spots! Excellent value for the price.
Written by a customer while visiting wyze.com
Customer Rating
4
Works great, very little Wyze reference info
on January 13, 2025
Posted by: cwmn
from Minneapolis
Verified Purchase:Yes
Product works well. I have 60 devices in my home, cameras, home automation, etc. I bought the Wyze mesh router pro two pack to replace the underwhelming Wyze non pro mesh router. Although it has only been a day my WiFi Speedtest download speed it’s 3-4x the old system!
My biggest gripe was the lack of setup information both supplied as paper but also when using the app to configure the routers Since I bought a two pack I thought I could plug them both in to configure one as the master and one as the slave, nope. Wondered the two items were our identical or was the hierarchy predetermined? Was one predisposed as master and one as slave? Has issues connecting with my modem. After three attempts it worked, why? Configuration and backhaul info was nearly non existent. All in all the install was stressful and took much longer than if there had been better help or reference information.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
The Wyze Wi-Fi 6E Mesh Router Pro is AMAZINGLY GRE
on January 16, 2025
Posted by: Luis
from Louisiana
Verified Purchase:Yes
The Wyze Wi-Fi 6E Mesh Router Pro is AMAZINGLY GREAT! My access to the internet all over my house is GREAT! And all my cameras at home are available 24/7!
I would recommend this to a friend!
Written by a customer while visiting wyze.com