Customer reviews from wyze.com
Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
119
4 Stars
52
3 Stars
24
2 Stars
4
1 Star
11
88%of customers recommend this product.
(
168 out of
190)
Customer Reviews for Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Posted by: Anonymous
Verified Purchase:Yes
I set up three Mesh Pro routers, my Internet flys.
Written by a customer while visiting wyze.com
Customer Rating
2
Poor connection still at my house and is only 1300
on June 4, 2024
Posted by: Ileana
from Largo Florida
Verified Purchase:Yes
I haven’t seen the difference on the speed on my internet to the point that mine cameras continue getting off line every day. Also my doorbell is been disconnected for 3 day because can’t connect
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 5, 2024
Hello there, we are very sorry to hear your Wyze Wi-Fi 6E Mesh Router Pro is running into some trouble, and would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: JLC
from Near Henryetta, Oklahoma
Verified Purchase:Yes
I set the routers up with a T-MOBIL 5G home internet (white) device and the process completed without a hitch - just follow the directions and be patient. Improvement in Internet coverage is impressive!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Robert
Verified Purchase:Yes
It been working ok but I noticed the other day that I could get internet in my bathroom, but no video for some reason.
Written by a customer while visiting wyze.com
Posted by: Ras
Verified Purchase:Yes
Uninstalled after one day. Weaker wifi signal than the old Netgear it tried to replace. Also tired of being pestered to install update it refused to install.
Response from wyze.comBy WyzeCarmelita, July 17, 2024
Hello there, we are very sorry to hear your Wyze Wi-Fi 6E Mesh Router Pro is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Byron
from Arlington VA
Verified Purchase:Yes
Works great. It took a bit long for it to connect tot he network but once’s it’s done. Everything is great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
5
Solid Mesh Router at a great price and easy of use
on August 1, 2024
Posted by: Tommy A.
from Knoxville, TN
Verified Purchase:Yes
Easy setup and great coverage. The box gets very, very hot. It would be nice if it had a hanger of some kind to hang on the wall.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tom
from California
Verified Purchase:Yes
Added to my Wyze family of products with another router pro for the dead space in my garage. Works perfectly with no drop off in speed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com