Customer reviews from wyze.com
Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
119
4 Stars
52
3 Stars
24
2 Stars
4
1 Star
11
88%of customers recommend this product.
(
168 out of
190)
Customer Reviews for Wyze - Wi-Fi 6E Mesh Router Pro, AXE5400 Tri-Band, 2.5 Gbps Internet Speed, Black
Posted by: Heather R.
from Little Rock, AR
Verified Purchase:Yes
The router 2 pack is a great investment to increase your wireless effectiveness. However, the only reason I didn't give it five stars is because it does take a long time to connect and update software. If there was a little more transparency in the time, I would have been better prepared. Otherwise the product works great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jay
from Virginia Beach, Virginia
Verified Purchase:Yes
So easy to set up... and some advanced features are in the app, too, like custom DNS. I hope the team keeps growing the capabilities of these FAST routers that knocked Verizon's HUGE towers out of my rooms!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: kingdjstar
from North Royalton, Ohio
Verified Purchase:Yes
Great effortless setup for whole house coverage with the 2 professional mesh routers
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Victor1hugo
from Va
Verified Purchase:Yes
It head up too much and then stop working…no good ventilation
No, I would not recommend this to a friend.
Response from wyze.comBy Wyze_Kent, Wyze_Kent, July 16, 2023
Hi there, Wyze Mesh Router is designed with heatsink technology that dissipates heat towards the bottom of the router chassis. The warmness of the bottom chassis is normal. The standard operating temperature for this device is between 120°F - 140°F (48.89°C - 60°C). If you have any concerns about the temperature of your Wyze Mesh Router please reach out to our Wizards team (https://support.wyze.com/) immediately so we may help further. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1
I have not seen a benefit of using this device.
on July 21, 2023
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I really can't see any benefit from purchasing this device. It doesn't seem to help my wi-fi experience at all.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 21, 2023
Hello there, we are very sorry to hear your Wyze Wi-Fi 6E Mesh Router Pro is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Thom
from NASA Florida Kennedy Space Center
Verified Purchase:Yes
The router loses one star as it was a bit clumsy to setup. I know it was designed to be dummy-proof, but that also added a bit of complexity as I am used to the down and dirty do-it-yourself setups. There was a loss of one star as the RESET function would not work correctly and I had to work around this on my own.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: a2thdoc
from Hilton Head Island, SC
Verified Purchase:Yes
The Mesh Router was easy to set up and has worked well with a variety of devices without fail.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mike
from Ft Wayne in
Verified Purchase:Yes
Works great in the whole house and in my detached building
I would recommend this to a friend!
Written by a customer while visiting wyze.com