Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
3
New owner
on August 23, 2021
Posted by: Anonymous
The only way this could get a 5 is if all I had to do was plug it in and it automatically set itself up, that did not happen so 4 is the best, and that did nit happen, because I had to call and get tech support help. I reviewed the neg reviews and called tech support as soon as I started the install process, believing I would run into an issue with the setup. After navigating the error messages or issues with getting the links to work I ran into an issue that did not align with the instructions and the provided link would not work. This was about the same time as my 20 minute "on hold" ended and living person answered the tech support line. Tech support explained it was known issue and had me restart, and walked me through the correct path. I expect no issues for at least the 2 year design to fail period :-).
Written by a customer while visiting netgear.com
Customer Rating
3
Difficult to get connection to internet
on September 11, 2021
Posted by: Theodore V Phillips
The router was very difficult to get to initially connect to the internet. Once connected it works great.
Response from netgear.comBy Consumer Affairs, September 13, 2021
Hi Theodore V Phillips,
Thank you for your review and feedback. If you need assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review and feedback. If you need assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Terrible software
on September 25, 2021
Posted by: Richard Taylor
The thing keep asking for password and when given correct password would not except. Had to reboot all the time. Returned and got a awesome ASUS FOR SAME PRICE and worked flawlessly after 5 minute setup.
Response from netgear.comBy Consumer Affairs, September 28, 2021
Hi Richard Taylor,
We're sorry to hear that you had problems with your R8000P and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your R8000P and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
App and Customer service
on October 3, 2021
Posted by: Anonymous
The app not longer sends the alerts to my phone. Cannot connect my husbands phone to the wifi. Never got through to a live person in Customer service after 4 tries and extended hold times. Works just fine for everything else in the home.
Written by a customer while visiting netgear.com
Customer Rating
1
Faulty on arrival
on October 16, 2021
Posted by: Tim G
Installed this brand new router and updated software without any issues. However, router wireless connection kept breaking intermittently. This is not an issue if you just watch Netflix but a big problem for active connections such as video calls. NETGEAR tech support people were willing to help but not able to. After 4 calls and countless setting changes and resets they blamed it on ISP. However, the wireless provided by ISP (which we had to turn on after the NETGEAR modem failed) works without issues. Sending the router back. It looks great but does not work.
Written by a customer while visiting netgear.com
Customer Rating
5
Great range
on October 19, 2021
Posted by: Mike Stroman
This replaced an older router and some range extenders and is a massive improvement of what we had previously. All of our devices work well with a night Hawk and we are very pleased
Written by a customer while visiting netgear.com
Customer Rating
5
Love It !!
on October 20, 2021
Posted by: Brian W.
This router is awesome !! Fast and to buffering. Would recommend this to everyone!
Written by a customer while visiting netgear.com
Customer Rating
5
Whole House Coverage
on October 20, 2021
Posted by: Anonymous
Speed? Check, Range? Check, controlling both the router and gateway from one app? Priceless. 3,900 sq ft multi level house, covered.
Written by a customer while visiting netgear.com