Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
1
Wifi Connection Drops
on April 18, 2020
Posted by: Anish Kumar
Gender:Male
Length of ownership:1 year or longer
I`ve bought this router in August 2019, every now and then the wifi connection from the router drops and becomes dead, everytime I call the customer care they install the firmware and change the channels, it keeps repeating any solution. I`m feed up with this router.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 20, 2020
Hi Anish,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
So Far, Pretty Good
on June 3, 2020
Posted by: John Castleberry
Set up was fairly easy. Performance has been very good, except range is a bit less than expected. I really like the App, except the “connected device” functionality does not appear very accurate-even when devices are in airplane mode, they show up as connected (sometimes showing a wired connection).
Written by a customer while visiting netgear.com
Customer Rating
1
Worked for 3 whole days
on May 23, 2021
Posted by: Fnetgear
Gender:Male
Length of ownership:1 week
Just randomly decided it's not going to work anymore got as a gift so the "complimentary tech support for 90 days is basically useless unless you have issues within the first week of possession. Wouldn't suggest it to anyone it's crap
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Terrible Support for Netgear's Bad Firmware
on May 29, 2021
Posted by: Chad1974
Gender:Male
Length of ownership:6 months
I bought this router for it's great coverage and speed, which it has, but they shipped it with a bad firmware that isn't upgradable. You will find many people have this issue that understand that updating firmware and the QOS database are very important for security and prioritizing traffic. Do a little research before buying this router and Netgear in general. They will not support this product after the initial three months. Get ASUS instead. They back their product with great support.
Response from netgear.comBy Consumer Affairs, June 2, 2021
Hi Chad1974,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Nighthawk review
on August 24, 2021
Posted by: D.Hightow
An expensive unreliable unsupported piece of junk. Not at all happy with it.
Response from netgear.comBy Consumer Affairs, August 24, 2021
Hi D.Hightow,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have a firmware update for your R8000P which was released as recently as 7-28-21: https://kb.netgear.com/000063852/R8000P-Firmware-Version-1-4-1-82-Hot-Fix.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have a firmware update for your R8000P which was released as recently as 7-28-21: https://kb.netgear.com/000063852/R8000P-Firmware-Version-1-4-1-82-Hot-Fix.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Works Occaionally
on November 3, 2021
Posted by: Former Netgear fan
Problem loading websites. You have to load them twice to workOpened support ticket. NetGear will not even reply. I will return it.
Response from netgear.comBy Consumer Affairs, November 4, 2021
Hi Former Netgear fan,
We're sorry to hear that you are still experiencing issues with your R8000P, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
We're sorry to hear that you are still experiencing issues with your R8000P, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Review status
on December 8, 2021
Posted by: Ben Benu
Not sure if it’s my internet provider or my router. The features on the router are great, but the signal strength not so great. It will lag at times and not work at all.
Response from netgear.comBy Consumer Affairs, December 8, 2021
Hi Ben Benu,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Giant piece of trash
on April 2, 2022
Posted by: Jd
Worst router ever. Did not throw the signal far at all.
Response from netgear.comBy Consumer Affairs, April 4, 2022
Hi Jd,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com