Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
5
Good signal boost
on June 3, 2021
Posted by: Joel Gerber
I have satellite internet and have been using their router. The Nighthawk boosted speed and loads everything so much faster. Very very impressed with this product
Written by a customer while visiting netgear.com
Customer Rating
3
Nighthawk review
on June 16, 2021
Posted by: Randy Fackler
The reach of this router throughout the house is not as good as my prior router.
Written by a customer while visiting netgear.com
Customer Rating
3
Good Inside, Not Out
on June 28, 2021
Posted by: Benjamin
Recently purchased a 3,500 sq ft home. Our Quantum Gateway router worked fine inside the home but died as soon as you stepped out the door. Wanted to upgrade the range so we could use wifi on our deck/garage and purchased the Nighthawk X6S based on the boasted range/coverage area. It works fine in the house, good speeds, but not really any different than what we had already. Outside we were able to get about 5 feet from the house before the signal dies. Definitely not as wide-ranged as advertised.
Written by a customer while visiting netgear.com
Customer Rating
1
DoS ATTACKS ON THIS ROUTER AND ZERO HELP
on July 6, 2021
Posted by: brendaleighna
Gender:Female
Length of ownership:6 months
I wish I could leave negative stars! I purchased this product less than a year ago, and purchased a Netgear modem at the same time. I paid extra for the extended tech support. I do not have a cell signal at my house and use wifi calling. My wifi would buffer and cut off every day throughout the day, and I found out a few weeks ago that the cause is a DoS attack on my router. It's not my modem, that's been verified. After countless calls and hours on the phone, changing settings, resetting to factory settings and a replacement router that was supposed to be new but was used and has the same issues, I am still stuck with a piece of junk, a technical support department that has taken over a week to find out if a new product is in the warehouse to replace my current product, no reliable wifi and nobody that seems to know what is happening (is this a firmware issue, allowing DoS attacks?) or how to resolve this issue. I've even tried calling the corp office and left a message on the receptionist voicemail, spoken with a sales rep for a different product, nobody knows how to get this taken care of and nobody really cares to look into this issue. I regret buying this product and have zero faith in this company and their circus.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome router
on August 5, 2021
Posted by: Eric K
This router provides exceptional internet coverage for our entire three level home. I’d highly recommend!
Written by a customer while visiting netgear.com
Customer Rating
1
Poor quality
on August 17, 2021
Posted by: Tonyr
Gender:Male
Length of ownership:6 months
Had to return the second one, both developed faults in the first 6 months, changed to a different make, hope they get the Quality issues sorted
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Most average router ever
on August 21, 2021
Posted by: Smeeth dalal
Router only covers the top floor of my house. Falsly advertised
Response from netgear.comBy Consumer Affairs, August 23, 2021
Hi Smeeth dalal,
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Router is big.. App doesn’t work
on August 22, 2021
Posted by: Jamie
I was very disappointed with this router. I bought it for the parental options and hoping we would get better coverage throughout our house. Service still isn’t great and the only way to keep up with parental settings is an app that doesn’t work.
Response from netgear.comBy Consumer Affairs, August 25, 2021
Hi Jamie,
Thank you for your review and feedback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review and feedback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com