Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
5
Wifi upgrade
on October 31, 2020
Posted by: Richard
Netgear unit plus Netgear extenders solved my problem with poor wifi. Now, everything is connected. Great products.
Written by a customer while visiting netgear.com
Customer Rating
2
Slow uploads
on November 1, 2020
Posted by: Netgear Buyer
Gender:Male
Length of ownership:1 month
After 30 days, a replacement router, over 18 hours of customer support calls, upload speed averaged barely 4Mbs... for both routers using WiFi in a 12 foot, line of sight, setup. It’s internal Speedtest using the Nighthawk App, old Netgear, and now a different new Netgear router, all show 11Mbs uploads on average.
With uploads as low as 1Mbs, this router series is a dud for Zoom meetings and sending large files. We attempted numerous solutions on both supplied routers to no real benefit.
Download (182Mbs) and latency (6-9 ms) were phenomenal, so I really would have preferred that uploads could have been resolved.
As a replacement, not that I needed a Mesh system, the Nighthawk WiFi 6 System was the only router immediately available to me in a crunch... plugged it in and immediately returned to 10Mbs up / 150Mbs down situation.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 2, 2020
Hi Netgear Buyer,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent!
on November 2, 2020
Posted by: Renee
Purchased this to replace an older router I had. My kids are gamers and we went from a very slow, lagging router to no issues whatsoever.
Written by a customer while visiting netgear.com
Customer Rating
5
Great service for my clinic.
on November 2, 2020
Posted by: Emily Way
This router has been great providing excellent WiFi service in my medical clinic where almost everything we do requires online access.
Written by a customer while visiting netgear.com
Customer Rating
5
Wow Wifi through out household
on November 3, 2020
Posted by: Anonymous
High speed all bandwiths, covers inside and outside house, streaming movies on tv, got to love it
Written by a customer while visiting netgear.com
Customer Rating
5
It’s great
on November 3, 2020
Posted by: Stacie
We have a lot of devices in our home that’s connected to the router. No lag whatsoever even with our wired devices. I’m so glad we upgraded to this.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast Product!
on November 4, 2020
Posted by: Anonymous
Best router on the market for price range! Fast router that decreases lag.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on November 5, 2020
Posted by: JD
Could not be more happy with the speed and range, with more and more connected devices.
Written by a customer while visiting netgear.com