Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
5
Exceeded Expectations
on June 1, 2020
Posted by: Justin Langerud
After debating between a mesh system and the NETGEAR Nighthawk X6S AC4000 I am extremely happy with my choice. I have had my new NETGEAR Nighthawk X6S AC4000 for 10 days and everything from the setup to the effectiveness of the coverage has exceeded my expectations. The WiFi coverage is as advertised in my large home 4500 sg foot home. I would recommend this product to anyone.
Written by a customer while visiting netgear.com
Customer Rating
5
Faster and Powerful
on June 2, 2020
Posted by: Anonymous
With my old nighthawk, stuff would take a while to download. Casting items or videos onto my TV created frozen frustrating moments. New nighthawk is faster and Powerful.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect!
on June 2, 2020
Posted by: AA
This router delivered on every expectation - easy to install, faster connectivity vs the unit I was replacing, and better coverage throughout my home.
Written by a customer while visiting netgear.com
Customer Rating
5
Wished I had done this earlier
on June 2, 2020
Posted by: Galigirl
We own a 40 year old adobe home in New Mexico and walls are very thick. Getting internet and wireless to every room was difficult. With this new R8000P Router everything is working perfect. I should have done this earlier.
Written by a customer while visiting netgear.com
Customer Rating
5
Very nice
on June 2, 2020
Posted by: Ethan
Easy and quick to set up. Very good interface. Nice app.
Written by a customer while visiting netgear.com
Customer Rating
5
Coverage made us connected
on June 2, 2020
Posted by: Crowtree
Hey this router does the trick. Our house can. zoom and Skype from any place! Even dropped it and had to tape up the antennas and still works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Finally Something that Works
on September 3, 2020
Posted by: Mick23
Gender:Male
Length of ownership:6 months
I have always been fairly happy with Netgear products. This one is a winner. We have 17 devices running in the house. At any given point because of COVID we have two adults working and four kids doing virtual schooling at the same time. Throw in the iphones. The only issue is a couple of low spots in the house that could use an extender for a stronger signal. I forgot to mention the security cameras as well which is four of them and a front door lock. This Router is the real deal. The App is ok for managing the devices as well. Its placed in the center of a 3,500 sq.ft. home. I just need Netgear to make the extenders available for purchase as they have nothing in stock for a triband. Make sure you spend the money on a good modem as well for this router. Stick with Netgear don't try to use other manufacturers otherwise you might be disappointed.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
AC4000 Unit Works Well; Technical Support Sucks
on October 2, 2020
Posted by: Kilroy
Gender:Male
Length of ownership:6 months
During the first 90 days of free technical support on the AC4000, technical support was resonsive to answer questions, however, the web application to configure and modify configuration is marginal (some pieces of the application is non-functional) even after two firmware upgrades. Their Apple iPhone app is very lame. Pieces of the iPhone app do not work, much like their web configuation utility, even after updates to the app were applied. Technical support will close your open tickets because they do not have the answers because their applications are partially non-functional and they know there are no current answers to non-functional pieces of their web configuation utility and their Apple iPhone app.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, October 5, 2020
Hi Kilroy,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com