Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
1
Firmware causes DNS issues not resolved, causes connectivity issues
on August 3, 2022
Posted by: Jim@lake
This has worked well for many months, and now there seems to be a continuing and known firmware issue. Once the problem was apparent, I was forced to rollback 4 or 5 firmware versions to get back to a version that works without the DNS issues. I went thru the whole process of upgrading my support so Netgear would actually help me fix it, and they could not. They just kept saying, "see it's fixed now" and it clearly was not. They just did not want to refund the support fee I just paid. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
3
poor wifi
on May 19, 2020
Posted by: Rodyen
speed into nighthawk is 900Mb, speed out is only 300Mb on 5g. This model claim 4gb capability, so what gives?
Response from netgear.comBy NETGEAR Team, May 21, 2020
Hi Rodyen,
The 5Ghz band is 1625Mbps. If you are unable to achieve your plan features you may consider looking into the setup and settings.
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
The 5Ghz band is 1625Mbps. If you are unable to achieve your plan features you may consider looking into the setup and settings.
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Speedy and worthwhile
on June 2, 2020
Posted by: Robert D
I bought this router as I needed a good router. This one is super fast and able to handle many devices. I noticed that my speed increased substantially with this router. Solid.
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointing
on December 12, 2020
Posted by: Disappointed Consumer
The device worked wonderfully for the first months of ownership. It went downhill from there. My electronics will not connect to the device. The NetGear App with not connect to the device. Customer support is not helpful. Choose a different brand.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 15, 2020
Hi Disappointed Consumer,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing
on January 9, 2021
Posted by: Trevor Mertz
This is the best router I’ve ever purchased. We have a huge family and over 30 devices at a time on the internet. With this router the speed and connection are amazing and we can all stream, play games online, and other stuff easily! Would definitely recommend this router for a household of gamers!
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible!
on October 26, 2021
Posted by: Fred Love
Internet web pages need to be reloaded several times before working correctly
Response from netgear.comBy Consumer Affairs, October 27, 2021
Hi Fred Love,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have a few troubleshooting resources we recommend: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
We also have a recent firmware update for your R8000P released as recently as 10-8-21 if you have not downloaded already: https://kb.netgear.com/000064231/R8000P-Firmware-Version-1-4-2-84.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have a few troubleshooting resources we recommend: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
We also have a recent firmware update for your R8000P released as recently as 10-8-21 if you have not downloaded already: https://kb.netgear.com/000064231/R8000P-Firmware-Version-1-4-2-84.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Not what i expected
on March 6, 2022
Posted by: Kingmcmillen
The router does have some speed but issues persist even after updating the firmware. All of the laptops that have tabs always do not work on the first time trying to open or pretty much anything on a browser including phones. After opening a few times it works well but is rather annoying and totally not worth the 299 i paid for it. I get better usability out of a router that is way older with out any issues buyer beware as I will never purchase netgear again period.
Written by a customer while visiting netgear.com
Customer Rating
1
Super expensive - still barely works
on April 1, 2022
Posted by: Mark
I got 4 of these before finally quitting and accepting my fate that I’m not meant to have reliable internet. I’ve replaced every device in my network and still feel like my internet is so unreliable I’m left unable to do my job (working from home).
Written by a customer while visiting netgear.com