Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
1
Faulty Product
on August 28, 2020
Posted by: HenryV
Gender:Male
Length of ownership:3 months
Purchased this product just about 3 months ago , and I have more than 1 device directly connected to the LAN Ports. Right at the 90 day mark anytime I have 2 devices directly connected it kicks off my Xbox . System works fine when only one system is connect via Ether. And everything is connected via wifi. Will work again with customer support but will see how that turns out.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, August 31, 2020
Hi HenryV,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Got hacked by foreigners
on June 13, 2022
Posted by: Bill Finger
I got a router for increased internet speed, and I got a bunch of my different social media accounts hacked. I would not recommend using this router or acknowledging this brand again.
Written by a customer while visiting netgear.com
Customer Rating
1
NO wifi
on July 18, 2020
Posted by: mdjay
Gender:Male
Length of ownership:1 year or longer
AFTER 18 MONTHS NO WIFI -- HAVE SPENT 3 DAYS TROUBLESHOOTING -- DO YOUR HOMEWORK
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Must Have
on June 3, 2020
Posted by: Jerico Aldana
I finally have maximum speed in my house thank to the Nighthawk WiFi extender! I literally can still connect to my WiFi down the street!!! I already recommended this product to family, friends, and coworkers!!!
Written by a customer while visiting netgear.com
Customer Rating
1
Warning Do Not Buy
on July 28, 2020
Posted by: DoNotBuyGuy
Length of ownership:1 year or longer
I figured I would spend the extra money and buy a “quality” router. After 10 months this router is giving us issues. It will randomly kick off devices and say incorrect password when the password it correct. It will allow some devices to connect and not allow others.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Don't buy this product
on August 4, 2020
Posted by: Gottago
Gender:Male
Length of ownership:6 months
I figured I would spend the extra money and buy a “quality” router. After 10 months this router is giving us issues. It will randomly kick off devices and say incorrect password when the password it correct. It will allow some devices to connect and not allow others.I am in the same boat with another reviewer
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 6, 2020
Hello Gottago.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Worst router I’ve ever had
on October 11, 2020
Posted by: Jodie
Set up was easy. Died after three days and wouldn’t turn on.
Response from netgear.comBy Consumer Affairs, October 12, 2020
Hi Jodie,
we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Very good product
on October 22, 2020
Posted by: Anonymous
Easy installation, work good improved signal streath
Written by a customer while visiting netgear.com