Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Average customer rating
4.8
(3,694 Reviews)
Rating breakdown 3,694 reviews
5 Stars
3,217
4 Stars
323
3 Stars
80
2 Stars
20
1 Star
54
29%of customers recommend this product.
(
10 out of
35)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk X6S AC4000 Tri-Band Wi-Fi 5 Router - Black
Customer Rating
5
Signal king
on December 10, 2023
Posted by: Kevin Seledee
This new router has extended my wireless signal ten fold across my property allowing me to be able to connect wirelessly all over.
Written by a customer while visiting netgear.com
Customer Rating
5
Exceeds our expectations
on December 16, 2023
Posted by: Cameron Ryan
I recently upgraded from a dual band to the tri band router. This exceeds expectations and covers our house very well without the need for a mesh system. We run multiple devices for streaming and gaming, as well as a smart home hub and security system. This thing is no slouch and is the real deal! I recommend for anyone looking to upgrade.
Written by a customer while visiting netgear.com
Customer Rating
2
Firmware updates dont work on Netgear Nighthawks
on March 15, 2024
Posted by: Hawk406
This is the second and final Netgear router I'll buy. The firmware update reminder is always present. It never works. Manual uploads also fail. I don't understand how these routers get such glowing reviews when such a basic feature doesn't work. If I had issues with the router outside of being wildly outdated on updates, I'd be forced to replace it, which is a massive hassle. If I lived in a more populated place, I'd be more concerned about my lack of updates. As it is, a negative review and swearing off this junk brand is as good as I can do.
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, March 15, 2024
Hi Hawk406,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best management app
on April 16, 2024
Posted by: Lisa B
The netgear nighthawk router does everything I needed to and more. The app enables me to manage my devices remotely.
Written by a customer while visiting netgear.com
Customer Rating
5
Lightning Fast!
on October 6, 2025
Posted by: Steve
Excellent router.. Super easy to set up and WiFi stays connected!! No more dropped signal. 5-Stars ⭐️⭐️⭐️⭐️⭐️
Written by a customer while visiting netgear.com
Customer Rating
5
One your can rely on.
on October 20, 2025
Posted by: Anonymous
Always got the help when something wasn’t working. A dependable router that I can count on
Written by a customer while visiting netgear.com
Customer Rating
1
The QoS is flat out broken
on July 17, 2020
Posted by: GrumpyGuy
Gender:Male
Length of ownership:6 months
The firmware doesn't allow for MAC address based QoS, which I'd expect from such a pricey router. But even still, enabling the "Dynamic QoS" drops bandwidth for all devices, I had to disable it. I've googled and googled this and the most recent information I've found was a forum post saying there's a bug that wasn't patched for some routers, and I can only conclude that this is one of them.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Small office setting
on December 9, 2019
Posted by: Christopher543
All computers, printers and sonos system connected to the new router without any problems. Would recommend.
Written by a customer while visiting netgear.com