Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - ZenWiFi XT9 AX7800 Tri-Band Mesh Wi-Fi 6 Router (2-Pack) - White
Average customer rating
4.5
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
32
4 Stars
6
3 Stars
4
2 Stars
3
1 Star
0
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for ASUS - Refurbished Excellent - ZenWiFi XT9 AX7800 Tri-Band Mesh Wi-Fi 6 Router (2-Pack) - White
Posted by: E. Diaz
Frequency of use:Daily
Verified Purchase:Yes
I was surprised with the stability of the system, the coverage and the speed. It was the easiest system to set that I have ever tried, and the software to manager it is very helpful and easy to navigate. I have brcome a fan and loyal customer of ASUS.
Written by a customer while visiting https://www.asus.com
Posted by: Doug M.
Frequency of use:Daily
Verified Purchase:Yes
Great product. Bought these for my home to increase the internet footprint strength throughout my home. Works like a champ thus far. Setup was fairly straightforward and easy. Would highly recommend these for those struggling with weak signal in certain places in their home/office etc.
Written by a customer while visiting https://www.asus.com
Posted by: William B
Frequency of use:Daily
Verified Purchase:Yes
I just installed the ZenWiFi XT9 with 1 router and 1 extender. I has addressed all of the problems that I had with the 2 mesh "Whole Home" WiFi Mesh that my ISP provided, coverage and speed for devices connected to the second node.
Written by a customer while visiting https://www.asus.com
Posted by: Charles419
Frequency of use:Daily
Verified Purchase:Yes
ASUS zen WiFi made it easy to configure my mesh network and no additional subscription for basic services to keep my network secure
Response from https://www.asus.comBy CLM, November 5, 2024
Dear Charles419,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410008474-0003) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410008474-0003) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Sancha
Frequency of use:Daily
Verified Purchase:Yes
I had tried to switch to another brand routers and it didn't even last 6 months. Love asus routers, the ease to set up, functionality, performance
Written by a customer while visiting https://www.asus.com
Posted by: SonorDrummer
Verified Purchase:Yes
Much faster than the TP-link system I had. High reliability and performance.
Written by a customer while visiting https://www.asus.com
Posted by: Derricke
Frequency of use:Daily
Verified Purchase:Yes
Four months in, it has worked great so far. Easy setup and easy to manage via app or web.
Written by a customer while visiting https://www.asus.com
Posted by: DonH
Frequency of use:Daily
Verified Purchase:Yes
Initial setup a hassle; had to hardwire one router at a time to old network for FW update to complete. Web interface looks nice but had to use phone app to complete setup. Advanced options not always obvious, have to hunt through multiple menus in app. Once set up works great, provides high speed with no dead spots in our 4500'sq house that has ducts and multiple floors that challenged my old routers.
Written by a customer while visiting https://www.asus.com