Customer reviews from singer.com
Singer - 6800C Heavy Duty Sewing Machine
Average customer rating
3.9
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
70
4 Stars
13
3 Stars
13
2 Stars
5
1 Star
18
78%of customers recommend this product.
(
73 out of
93)
Customer Reviews for Singer - 6800C Heavy Duty Sewing Machine
Posted by: Gingie
from Wadsworth, OH
Verified Purchase:Yes
I love the machine. However, the third time using it the auto thread cutting motor is stick on. The gears keeping spinning. I also went online to try and register for the warranty and there’s no option for the 6800 C so I’m unable to register it for warranty.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, November 26, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer machine. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
1
Defective
on December 7, 2022
Posted by: NanaTracee
from California
I should have checked the machine right out of the box so I am partly to blame....I bought this machine in May of 2022 and did not start using it until December 2022 and noticed the needle positioner does not work. I just got of the phone and was told that my machine is under warranty but I have to pay to send the machine to the warranty center. I live in central California and the centers are in southern CA about 800 miles away. I think if it's under warranty they should have to pay to send it to the center. I believe this is a computer defect since everything else seems to be working and this should have been taken care of with an exchange. Very Unhappy!!
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, December 8, 2022
Thank you for contacting us regarding your Singer Heavy Duty model 6800C sewing machine. At the end of shift, the LEAD reviewed yesterdays' cases and will be getting in touch with you regarding this issue. Thank you for giving us the opportunity to provide a more positive experience. As always our goal is for you to have the best sewing experience possible
Written by a customer while visiting singer.com
Customer Rating
1
Worst machine ever!
on December 14, 2022
Posted by: Rooney
from Pueblo, CO
I hope you read these reviews before you buy it. I’ve had my machine for about a year and a half. I’ve only used it five times. Every time Iuse it something else goes wrong. Unfortunately because I only use it 2-3 times a year the one year warranty was up when I contacted singer about it. First thing that was wrong was the bobbins did not wind correctly or evenly. Second time ai used it the feature to move the needle position stopped working so now it only stays in the center position. Now I was using it for the fifth time today and the feature to cut the thread stopped working. With the exception of my first two time I used the machine another problem with something that stops working! I had a Brother machine for 10 years that still works great but decided I wanted something with more features. I regret trusting the singer name and not sticking with Brother. This machine is a piece of junk!
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Posted by: Anonymous
from Los Angeles CA
Verified Purchase:Yes
Very disappointing. The automatic thread cutter does not work - does not cut the top thread. Right out of the box. Do the machines get ANY quality control before they are getting shipped out? And this is a second purchase of Singer machine. The first purchased, Quantun 9960 bird-nested the beginning of the stitch. Right out of the box as well.
Response from singer.comBy Connie, Customer Care, December 28, 2022
We are very sorry that the Singer Heavy Duty model 6800C sewing machine did not meet your expectations. We would love to know why so that we can assist you and correct issues as well as make improvements to future designs. Please reach out at your convenience at: https://www.singer.com/email-us and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Posted by: Dan M.
from San Diego
Verified Purchase:Yes
So far I am really enjoying this machine. I also have the older non-computerized heavy duty machine, and have to say that the 6800c is far superior. The buttons for reversing, tie off, needle up/down and my favorite the thread cutting, really make the sewing experience much better for me. The start/stop button and variable speed control on the machine are genius. This machine is totally worth the money you spend on it.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: NCDATX
from Austin, TX
Verified Purchase:Yes
Fast, quiet, easy and loaded. I use my Quantum Stylist for most projects but needed more power for some of my thicker appliqué art pieces, but I was sad about assuming I’d need to lose some of the sophistication and amenities of the Quantum when using a heavy duty machine. I was thrilled to find the 6800C. It has most of the functionality to which I’m accustomed while adding that extra power and speed. Some stitch functions are even better than the Quantum in side by side comparison (to me- your results may vary). I am absolutely satisfied and happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
1
Maintenance nightmare
on July 30, 2023
Posted by: Nightmare
Bought a Singer because of the reputation Singer has built over the years. Bought the machine December 2022. I am totally disgusted with the red tape involved in obtaining spare parts and repair parts for a brand new machine. This is the second time I have gone through this with this machine. Not sure I want to try to get major repairs for it, that will send me to my grave for sure. This problem was not mentioned when I bought the machine. I definitely should have done more research before purchasing a Singer.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Customer Rating
1
Not happy
on January 19, 2024
Posted by: Grace 196
from Corning NY
I am a seamstress and This machine lacks the power to go through seams on jeans and it doesn’t like to go through heavy fabric when sewing zippers in coats. The cheaper machines have more power. Reverse button is in a horrible location , my hand is always hitting it when trying to turn the fabric
No, I would not recommend this to a friend.
Response from singer.comBy Courtney, Customer Care, January 23, 2024
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to make this right. Please email us at https://www.singer.com/email-us and a Customer Care agent will be glad to help.
Written by a customer while visiting singer.com