Customer reviews from singer.com
Singer - 6800C Heavy Duty Sewing Machine
Average customer rating
4
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
4
1 Star
17
78%of customers recommend this product.
(
70 out of
90)
Customer Reviews for Singer - 6800C Heavy Duty Sewing Machine
Customer Rating
1
Touchy Machine then Quit
on March 30, 2022
Posted by: Flutternana
from Clinton, Maryland
I have been sewing for 50+ years. My old machine quit, so I thought I would upgrade. From the beginning, the machine was touchy and I had to re-thread several times each thread change to get ti to sew properly. The tension adjustment was a problem, also. Now- one week after the warranty ran out- the machine will not sew, and the needle is hitting the bobbin case.
What I thought would be the perfect machine for is now just taking up space.
What I thought would be the perfect machine for is now just taking up space.
No, I would not recommend this to a friend.
Response from singer.comBy Velma, Customer Care, March 31, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your purchase. Your satisfaction is what we strive for, and we would like the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review – assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Posted by: Debby L
from Central New York
Verified Purchase:Yes
Had this now for a couple week, using it quite a bit already. I chose this machine for it's heavy duty sewing capability. The machine's computer is easy to use. I love the lock stitch and the cutter especially. I'm sewing on heavy sweater fabrics so I am cleaning under the plate often as fuzz accumulates quickly, but that's to be expected. I am also using the even feed foot for these projects, which at first was not working but seems to be okay now. The arm on the foot that follows the needle shaft would stick in the up position and then cause knotting up because the feed wasn't happening. Other brands I've used have a pronged arm that attaches around the needle shaft screw so it stays in place. This one only sets on top so there is nothing to keep it moving with the shaft. I rubber banded it in place but it would either come off or break. Again, it seems to be working now.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Great Machine
on July 21, 2021
Posted by: Heavy Duty Wonder
from Colorado
Only downside was that it took 2 tries to get one that worked. However, now that I have one I am loving this machine. Easily handles heavy upholstery fabric and other soft costume materials including canvas and heavy denim! Attachments are super useful, bonus walking foot is super nice. Looks like I only have a couple other feet to purchase and I will have everything I need. Slide speed switch and all the new one button automations are amazing (my last machine was a 100 Stitch w/auto button hole heavy duty Kenmore that was 32 years old, so new is realative). I can only hope this machine will last as long!
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, July 22, 2021
Thank you for the 5-star review of the Singer Heavy Duty model 6800C sewing machine. Your satisfaction is what we strive for. So sorry there were issues with the first one, but very glad this one hit the mark for you. Our goal is for you to have the best sewing experience possible. Please let us know if we can ever be of assistance in the future. You may reach us anytime at:https://www.singer.com/Contact-Us.
Written by a customer while visiting singer.com
Customer Rating
3
Having issues
on July 26, 2021
Posted by: FarmgirlKaren
from Cedar Rapids, IA
I’ve had this machine now for a couple of months. So far, it’s been great. However, I am making the picnic blanket/tote from your website, and am having issues that I can’t seem to resolve. I was sewing the edges using an over edge stitch, and it was going fine for about 2/3 of the project. Suddenly, the stitches started looping, the bobbin tipped up inside the holder where it got completely tangled, and the thread cutter started working only intermittently. I put in a new bobbin, rethreaded the machine, tried adjusting the tension, and cannot seem to get the stitches to lay flat again. What am I doing wrong? Up until today, I’ve been loving the machine, but can’t figure out how to fix this problem.
I would recommend this to a friend!
Response from singer.comBy Connie, Customer Care, July 27, 2021
We regret to learn that you are having issues with your Singer Heavy Duty model 6800C sewing machine and we will be happy to assist you with your issue. However, we will require a little more information in order to give accurate and detailed suggestions. Please contact us at: https://www.singer.com/Contact-Us and one of our Customer Care representatives will be happy to assist with you.
Written by a customer while visiting singer.com
Customer Rating
1
Not happy
on May 25, 2022
Posted by: suef
from iowa
I expected this to be a better-quality machine and capable of sewing thru blue jeans and other heavy type fabrics. Have been thru many needles and have had to move the wheel by hand in order to sew thru blue jean seams. To many time-consuming fixes & problems getting sewing & mending done.
No, I would not recommend this to a friend.
Response from singer.comBy Connie, Customer Care, May 26, 2022
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs.
Please feel free to reach out at: https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Please feel free to reach out at: https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Posted by: Gingie
from Wadsworth, OH
Verified Purchase:Yes
I love the machine. However, the third time using it the auto thread cutting motor is stick on. The gears keeping spinning. I also went online to try and register for the warranty and there’s no option for the 6800 C so I’m unable to register it for warranty.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, November 26, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer machine. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
1
Defective
on December 7, 2022
Posted by: NanaTracee
from California
I should have checked the machine right out of the box so I am partly to blame....I bought this machine in May of 2022 and did not start using it until December 2022 and noticed the needle positioner does not work. I just got of the phone and was told that my machine is under warranty but I have to pay to send the machine to the warranty center. I live in central California and the centers are in southern CA about 800 miles away. I think if it's under warranty they should have to pay to send it to the center. I believe this is a computer defect since everything else seems to be working and this should have been taken care of with an exchange. Very Unhappy!!
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, December 8, 2022
Thank you for contacting us regarding your Singer Heavy Duty model 6800C sewing machine. At the end of shift, the LEAD reviewed yesterdays' cases and will be getting in touch with you regarding this issue. Thank you for giving us the opportunity to provide a more positive experience. As always our goal is for you to have the best sewing experience possible
Written by a customer while visiting singer.com
Customer Rating
1
Worst machine ever!
on December 14, 2022
Posted by: Rooney
from Pueblo, CO
I hope you read these reviews before you buy it. I’ve had my machine for about a year and a half. I’ve only used it five times. Every time Iuse it something else goes wrong. Unfortunately because I only use it 2-3 times a year the one year warranty was up when I contacted singer about it. First thing that was wrong was the bobbins did not wind correctly or evenly. Second time ai used it the feature to move the needle position stopped working so now it only stays in the center position. Now I was using it for the fifth time today and the feature to cut the thread stopped working. With the exception of my first two time I used the machine another problem with something that stops working! I had a Brother machine for 10 years that still works great but decided I wanted something with more features. I regret trusting the singer name and not sticking with Brother. This machine is a piece of junk!
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com