Customer reviews from singer.com
Singer - Brilliance 6180 Sewing Machine
Average customer rating
3.8
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
59
4 Stars
17
3 Stars
8
2 Stars
7
1 Star
20
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for Singer - Brilliance 6180 Sewing Machine
Customer Rating
1
Frustrating!
on February 16, 2022
Posted by: Hmary
from Ireland
The machine initially seemed fine. Left it up for awhile, just didn't have time to sow. Took it back down. Was just doing straight stitches. Had to press hard down on the foot a couple of times to get it working, the reverse button didn't always work either. Then issues with the thread tension started. I've read the manual, adjusted thread and bobbin tension but still its not stitching properly. A complete waste of money.
Always had a singer machine ever since I was a child and learned on my mother's. But this experience has tarnished the Brand for me.
Always had a singer machine ever since I was a child and learned on my mother's. But this experience has tarnished the Brand for me.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, February 16, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer Brilliance model 6180 sewing machine. Your satisfaction is what we strive for, and we would love the chance to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review -SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
5
Perfect for fun and general works
on December 27, 2021
Posted by: Paulasewing
This is my second review - I realized I have the machine for 9 years, not 6, and after being stopped for almost 2 years, I needed to use it again - a maintenance and it was again ready to go, as good as new. I’m 2 years more experienced now than the last time I used it and my perception of this machine has changed for better. I do recommend being extra careful when threading, holding the upper thread and tensioning it while threading the machine. Main thing, everything is easy with this machine as long as you don’t ask her to be extra fast or sew through heavy layers
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, December 28, 2021
Thank you for the 5-stars! Your satisfaction is what we strive for. Your feedback is very important to us. We really appreciate your input.
Written by a customer while visiting singer.com
Customer Rating
1
Not worth the investment
on March 16, 2021
Posted by: Kate76
from Michigna
I have not had a great experience since I purchased it. The machine is constantly breaking needles. It does not do well with thickness. Thread is getting stuck at the top of the machine off of the thread spool. I wish I had not purchased this machine.
No, I would not recommend this to a friend.
Response from singer.comBy Connie, Customer Care, March 16, 2021
We are very sorry to hear you have had a negative experience with your Singer Brilliance model 6180 sewing machine. We will be happy to assist you, however, we will require a little more information in order to give accurate and detailed suggestions. Please email us at: talktous@singerco.com and one of our Customer Care representatives will assist you.
Written by a customer while visiting singer.com
Customer Rating
2
Not worth for money
on December 11, 2020
Posted by: Priyaelse
from Kerala, India
I have brought this machine 1 month back, I feel that this machine is not worth for money, There are few problems like Errors are getting often and even the stitch is not properly falling sometimes, I feel like I wasted my money. I would have purchased a small ordinary sewing machine if I had known this before.
No, I would not recommend this to a friend.
Response from singer.comBy Connie, Customer Care, December 12, 2020
We are sorry to hear you had such a negative experience with your Singer Brilliance model 6180 sewing machine. We will pass your feedback along to our product quality & design team who continually work to improve our assortment.
If you are in need of assistance, please email us at https://www.singer.com/Contact-Us and a trained Customer Care agent will be happy to assist you. We apologize again for your negative experience and look forward for the opportunity to resolve your issues. Thank you
If you are in need of assistance, please email us at https://www.singer.com/Contact-Us and a trained Customer Care agent will be happy to assist you. We apologize again for your negative experience and look forward for the opportunity to resolve your issues. Thank you
Written by a customer while visiting singer.com
Customer Rating
5
Works great!
on October 5, 2020
Posted by: Carl
from Sweden
Bought this recently and I'm impressed! I learned sewing in the eighties on my mothers vintage green Husqvarna, mostly repairing jeans, but this is much more fun and easy with all the preset stiches. Instruction manual great.
Response from singer.comBy Devon, Customer Care, October 5, 2020
We're thrilled that you transitioned over to your new SINGER so quickly. It's great to hear that you're having so much fun with it already. Should you have any questions, just let us know. Take care and happy sewing.
Written by a customer while visiting singer.com
Customer Rating
5
Really like it!
on April 6, 2020
Posted by: Gem
from UK
For the price it's a great machine! Obviously, it's not industrial but it has handled a range of projects with different weights of fabric and I've had no problems.
Written by a customer while visiting singer.com
Customer Rating
1
Would not buy it again
on October 6, 2018
Posted by: Jul
from Maine
I can't figure out the auto-threader. I spend more time trying to un jam it. Thread is always bunching Or breaking. Bobbin never loads evenly. It is so bumpy when sewing. If you were to compare it to cars I'd call it an old beat up pinto. Very disappointing.
Written by a customer while visiting singer.com
Customer Rating
2
Jam Machine?
on August 23, 2016
Posted by: Bonnie
from unknown
I really liked it at the beginning, thought it was a good value. About half year after I bought it, the machine started to have a squeaky noise, not all the time, so when I sent it to get fixed they said there was no noise but after it got sent back and was being used for two days the noise came back. That's still acceptable but now it gets jammed every five minutes and I just can't find the reason. I don't want to give up on the machine but it's annoying at the moment.
Written by a customer while visiting singer.com