Customer reviews from filtrete.com
Filtrete - 16 in. W X 20 in. H X 1 in. D Synthetic 2 MERV Flat Panel Filter 2 pk
Average customer rating
3.4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
34
4 Stars
16
3 Stars
5
2 Stars
4
1 Star
24
61%of customers recommend this product.
(
46 out of
76)
Customer Reviews for Filtrete - 16 in. W X 20 in. H X 1 in. D Synthetic 2 MERV Flat Panel Filter 2 pk
Customer Rating
3
No Arrows!
on April 6, 2019
Posted by: Rickradio
from Martin, Tennessee
Gender:Male
When I got home and prepared to replace the older filter, the instructions stated to put the filter in the grill, paying attention to the arrows, so that the air flow would be correct. Only one problem - THERE ARE NO ARROWS...ANYWHERE! Not on the packaging, not on the filter, on the sides or inside. So, I put it in the same way as the previous filter and I hope it's correct. But then again, how would I know?
Written by a customer while visiting filtrete.com
Customer Rating
1
Whistling noise
on February 17, 2019
Posted by: Skeeter21
from Virginia
Just like many of the other reviewers, the whistling noise has been unbelievable. We woke up to think something was seriously wrong with our unit. The filter is just so flimsy , allowing air to come in through the sides making the most annoying sound. Never again!!!
Response from filtrete.comBy Filtrete, Social Care, February 19, 2019
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to be as described. Please connect with our team at 1-800-388-3458 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting filtrete.com
Customer Rating
1
TOO much air resistance.
on January 27, 2019
Posted by: ironman
from South Bend, IN
Gender:Male
Just replaced the Model 1085 filter with the basic. The basic didn't allow enough air flow to heat the house and trapped too much in the plenum. At first I thought the arrow was backwards with the air pulling the fabric away from the frame. The next week a cold snap came and the furnace ran a lot. the furnace would trip on over temperature before heating the house. After 2 days of resetting the furnace I went back to the 1085.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, January 28, 2019
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-388-3458 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting filtrete.com
Customer Rating
1
Junk
on January 20, 2019
Posted by: Country
from East,TN
Gender:Male
Just got your filter, it’s built backwards or the air flow arrow is wrong, I will not buy these again
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, January 22, 2019
Hello - Thank you for taking the time to leave your review. Our Filtrete Basic Air Filters are designed with the support material on the face of the filter. This new support material is part of our new design and has been tested extensively. We would like to further discuss your feedback, please connect with us directly at 1-800-388-3458 M-F 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
1
designed wrong
on January 10, 2019
Posted by: djmac39
from Wisconsin
Gender:Female
Bought 3 at Fleet Farm to try as were on sale. Air flow was not good and filter pulled away from frame. Shouldn't support be on the opposite side? Are the air flow arrows printed wrong? Replaced with regular brand I was using. Not worth the worry to ruin a furnace. Threw the other 2 away. Waste of money. Sorry, would NOT recommend.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, January 10, 2019
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product. We would love to gather some additional details about your experience. Please connect with our team at 1-800-388-3458 Mo-Fri 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
2
Poor design
on December 30, 2018
Posted by: DonW89
from Dallas, TX
The Basic air filter is poorly designed, having the wire support on the intake side of the filter material. It used to be on the back side, and whoever made this change must have made a mistake. A strong airflow can pull the filter material off the support wires, and into the blower, if the filter is installed per the arrows on the frame of the filter. I'll turn my filters over, so the support wires are on the outgoing side. Next time, I won't buy 3M filters.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete Brand, Social Care, December 31, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-388-3458 M-F 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
1
Bad Design & Useless
on December 2, 2018
Posted by: John C
from Shenandoah Valley, Virginia
Gender:Male
First of all, the design is poor. The reinforcing supports are on the "upwind side" of the filter, which means the airflow would be trying to pull the filter off the supports. Almost all other manufacturers put the support on the "downwind side".
Also, I bought the 12" X 12" filter which is so skimpy on the filtration. The cardboard support frame is tapered and wide so that the filter itself is only 9" X 9". Doing the math, the filter surface area is actually only 2/3 of what it should be and creates a lot of wind noise - trying to draw a lot of air flow through a small area. Plus the filter frame itself is slightyly undersized and allows A LOT of unfiltered air to go around the edges. I had to use cellophane tape to keep the filter in place and prevent air from going around the edges.
Also, I bought the 12" X 12" filter which is so skimpy on the filtration. The cardboard support frame is tapered and wide so that the filter itself is only 9" X 9". Doing the math, the filter surface area is actually only 2/3 of what it should be and creates a lot of wind noise - trying to draw a lot of air flow through a small area. Plus the filter frame itself is slightyly undersized and allows A LOT of unfiltered air to go around the edges. I had to use cellophane tape to keep the filter in place and prevent air from going around the edges.
I''ve seen this same poor design and undersized filter pleats on other 3M filters. They charge way too much for such a poor product. I will no longer use them in my house - they're useless and overpriced.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, December 3, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product and would love to gather some additional details about your experience. Please connect with our team at 1-800-388-3458 Mo-Fri 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
1
Element reinforcement is on the wrong side
on November 4, 2018
Posted by: Mapper
from Kansas City
Gender:Male
[This review was collected as part of a promotion.] Conventional reinforcements are found on the outgoing side of the filter where any element failures are likely to be held in place by the reinforcement.
Filtrete basic has "plastic" reinforcement on the incoming side of the filter element.
This may have worked okay in the lab but I am concerned my furnace will pull the paper element right out of the cardboard frame. If I had noticed this in the store I would have bought something else.
Although the basic filter is low-cost I still expected it to work without failure for one month.
Because the filter has a 3M label on it, I'll give it a trial run in my furnace.
I am not comfortable with this product.
Even if it works, the look and feel of this filter is testing the limits of flimsy.
Filtrete basic has "plastic" reinforcement on the incoming side of the filter element.
This may have worked okay in the lab but I am concerned my furnace will pull the paper element right out of the cardboard frame. If I had noticed this in the store I would have bought something else.
Although the basic filter is low-cost I still expected it to work without failure for one month.
Because the filter has a 3M label on it, I'll give it a trial run in my furnace.
I am not comfortable with this product.
Even if it works, the look and feel of this filter is testing the limits of flimsy.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, November 5, 2018
Hello! Thank you for taking the time to leave your review. We appreciate the feed back. Our new reinforcement is designed and bonded into the filter material, to keep the filter material securely in place while in use. If you have any additional questions or concerns, please connect with us directly at 1-800-388-3458 M-F 8am-5pm CT. Thank you!
Written by a customer while visiting filtrete.com