Customer reviews from filtrete.com
Filtrete - 16 in. W X 20 in. H X 1 in. D Synthetic 2 MERV Flat Panel Filter 2 pk
Average customer rating
3.4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
34
4 Stars
16
3 Stars
5
2 Stars
4
1 Star
24
61%of customers recommend this product.
(
46 out of
76)
Customer Reviews for Filtrete - 16 in. W X 20 in. H X 1 in. D Synthetic 2 MERV Flat Panel Filter 2 pk
Customer Rating
1
flow arrow questionable
on June 30, 2018
Posted by: Chas
from Houston, TX
Gender:Male
[This review was collected as part of a promotion.] This is the first time I have purchases this style filter (does not have boxed edge). I have been using Filtrete since we moved into our house 10 years ago. I question the flow arrow on the filter. If you install it as recommended the filter element does not have support as the plastic grid is on the upstream side. I am concerned that the filter element will be pulled out of the frame. I cannot recommend this product as I just installed the filters. I will probably just replace them to have peace of mind.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, July 2, 2018
Hello! Thank you for leaving your review. This filter is designed this way. We would recommend that you install it so that the flow arrows are pointed in the direction of the air flow. If you have any additional questions or concerns please feel free to connect with our team directly at 1-800-388-3458 M-F 8am-5pm CT. Thank you!
Written by a customer while visiting filtrete.com
Customer Rating
1
Element reinforcement is on the wrong side
on November 4, 2018
Posted by: Mapper
from Kansas City
Gender:Male
[This review was collected as part of a promotion.] Conventional reinforcements are found on the outgoing side of the filter where any element failures are likely to be held in place by the reinforcement.
Filtrete basic has "plastic" reinforcement on the incoming side of the filter element.
This may have worked okay in the lab but I am concerned my furnace will pull the paper element right out of the cardboard frame. If I had noticed this in the store I would have bought something else.
Although the basic filter is low-cost I still expected it to work without failure for one month.
Because the filter has a 3M label on it, I'll give it a trial run in my furnace.
I am not comfortable with this product.
Even if it works, the look and feel of this filter is testing the limits of flimsy.
Filtrete basic has "plastic" reinforcement on the incoming side of the filter element.
This may have worked okay in the lab but I am concerned my furnace will pull the paper element right out of the cardboard frame. If I had noticed this in the store I would have bought something else.
Although the basic filter is low-cost I still expected it to work without failure for one month.
Because the filter has a 3M label on it, I'll give it a trial run in my furnace.
I am not comfortable with this product.
Even if it works, the look and feel of this filter is testing the limits of flimsy.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, November 5, 2018
Hello! Thank you for taking the time to leave your review. We appreciate the feed back. Our new reinforcement is designed and bonded into the filter material, to keep the filter material securely in place while in use. If you have any additional questions or concerns, please connect with us directly at 1-800-388-3458 M-F 8am-5pm CT. Thank you!
Written by a customer while visiting filtrete.com
Customer Rating
2
Almost useless now
on July 6, 2018
Posted by: BG E
Gender:Female
I was hoping that I'd just bought a bad package of these but after reading reviews of other long time users, it looks like the quality has really dropped on these. I've been using this product for about 10 years and have been very happy with them. This last package contained filters that are too small to fit up in my ceiling intake. They drop down onto the grill and the air can be pulled up around the filter instead of going through it. If this is what I find in the store again, I'll be shopping for a different filter.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete Brand, Social Care, July 10, 2018
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-388-3458 Mon-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting filtrete.com
Customer Rating
3
Basic air filter
on July 11, 2018
Posted by: Calvin
from Huntsville Ala.
Gender:Male
[This review was collected as part of a promotion.] Every thirty days or so I have to change the filter because it makes a humming noise
No, I would not recommend this to a friend.
Written by a customer while visiting filtrete.com
Customer Rating
1
Disappointed
on July 16, 2018
Posted by: Former Filtrete Fan
from Austin, TX
Gender:Female
Loyal Filtrete user. Changes to this one are disappointing. Now I see the comments about the air-flow arrows appearing to be wrong and how flimsy they fit in the frame. All true. Don’t think it will hold up long with summer runtimes of our a/c. Disappointed.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, July 17, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-388-3458 M-F 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
3
on August 31, 2018
Posted by: Yaya
from NC
Gender:Female
Are the arrows backwards on these filters!? The support seems to be on the wrong side.
No, I would not recommend this to a friend.
Written by a customer while visiting filtrete.com
Customer Rating
1
Bad Design & Useless
on December 2, 2018
Posted by: John C
from Shenandoah Valley, Virginia
Gender:Male
First of all, the design is poor. The reinforcing supports are on the "upwind side" of the filter, which means the airflow would be trying to pull the filter off the supports. Almost all other manufacturers put the support on the "downwind side".
Also, I bought the 12" X 12" filter which is so skimpy on the filtration. The cardboard support frame is tapered and wide so that the filter itself is only 9" X 9". Doing the math, the filter surface area is actually only 2/3 of what it should be and creates a lot of wind noise - trying to draw a lot of air flow through a small area. Plus the filter frame itself is slightyly undersized and allows A LOT of unfiltered air to go around the edges. I had to use cellophane tape to keep the filter in place and prevent air from going around the edges.
Also, I bought the 12" X 12" filter which is so skimpy on the filtration. The cardboard support frame is tapered and wide so that the filter itself is only 9" X 9". Doing the math, the filter surface area is actually only 2/3 of what it should be and creates a lot of wind noise - trying to draw a lot of air flow through a small area. Plus the filter frame itself is slightyly undersized and allows A LOT of unfiltered air to go around the edges. I had to use cellophane tape to keep the filter in place and prevent air from going around the edges.
I''ve seen this same poor design and undersized filter pleats on other 3M filters. They charge way too much for such a poor product. I will no longer use them in my house - they're useless and overpriced.
No, I would not recommend this to a friend.
Response from filtrete.comBy Filtrete, Social Care, December 3, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product and would love to gather some additional details about your experience. Please connect with our team at 1-800-388-3458 Mo-Fri 8am-5pm CT.
Written by a customer while visiting filtrete.com
Customer Rating
1
Flimsy beveled edge, won't buy again.
on January 2, 2023
Posted by: BobPez
Gender:Male
VERY disappointed with the new flimsy beveled edge design. Filters can distort in the filter duct and may get sucked into the fan. Sorry I bought a bulk pack and will not buy this product again. Unless Filtrete changes back to a sturdy box construction. Will use other brands with box frame from now on.
No, I would not recommend this to a friend.
Written by a customer while visiting filtrete.com