Customer reviews from Aquatru
AquaTru - Classic Smart Alkaline PH Countertop Water Purifier for Forever PFOA, PFOS & Other Contaminants with App - White
Average customer rating
4.6
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,503
4 Stars
405
3 Stars
97
2 Stars
51
1 Star
44
Customer Reviews for AquaTru - Classic Smart Alkaline PH Countertop Water Purifier for Forever PFOA, PFOS & Other Contaminants with App - White
Customer Rating
5
Perfect Solution
on October 10, 2019
Posted by: Anonymous
The water quality is excellent, it's simple to use and I can handle it all myself. In the past, my husband & I always had a regular RO system, but they wasted a lot of water and I would not have been able to manage the filter maintenance. Being a widow now, I was so glad to hear about the AquaTru on the EWG website. I didn't want to be hauling bottled water all the time, or need to bother a friend for R. O. maintenance. I will say that I'm glad that I already had a good water softener, because the water where I live now is 18 grains hard, so past the limit for the AquaTru recommendation, and people need to be aware of that.
Written by a customer while visiting Aquatru
Customer Rating
4
Best tasting water
on October 10, 2019
Posted by: Anonymous
I love my Aquatru machine. It makes the best tasting water I've ever had. I can't purchase reverse osmosis way that tastes as good. That being said it is a little expensive when need to buy replacement filters and you're on a fixed income. I have never had a problem with mold or an off taste. I clean mine out after every use and leave the kids off till thoroughly dry. I just cover it with an impeccably clean cloth :grin: The main thing I don't like is never knowing when my replacement order is coming which takes about two weeks. And I haven't found the combo I would like to get being one of each filter instead of having to buy two of each of just the combo of two yellow and one green. Other than that I'm thrilled with it. I purchased mine way back with the pre order before you could even buy it. Don't even remember the date but glad I got one. Thanks for a great product.
Written by a customer while visiting Aquatru
Customer Rating
5
It saves us from buying water weekly.
on October 10, 2019
Posted by: Anonymous
Works great. My wife needs pure water due to her allergies and edema. This was a great solution for us. The survey didn't allow me to select not applicable for customer service. I never had any interaction with customer service.
Written by a customer while visiting Aquatru
Customer Rating
5
Mostly satisfied
on October 7, 2019
Posted by: Anonymous
The machine works well most of the time but every once in while it doesn't seem to shut off properly and we find water on the counter, sometimes a considerable amount. At one time we thought it was a defective filtered water tank but now we're not really sure where the water comes from. So we dry the counter and continue to filter the water. We never do anything differently but wonder what we should or shouldn't be doing to prevent this. With the addition of minerals, the water taste is good.
Written by a customer while visiting Aquatru
Customer Rating
5
Mostly satisfied
on October 7, 2019
Posted by: Anonymous
The machine works well most of the time but every once in while it doesn't seem to shut off properly and we find water on the counter, sometimes a considerable amount. At one time we thought it was a defective filtered water tank but now we're not really sure where the water comes from. So we dry the counter and continue to filter the water. We never do anything differently but wonder what we should or shouldn't be doing to prevent this. With the addition of minerals, the water taste is good.
Written by a customer while visiting Aquatru
Customer Rating
2
Educate yourself
on October 3, 2019
Posted by: Anonymous
I was very excited about this product, and spent the high price to hopefully get the best water for myself and my family. However, we began having problems with it within the first few months. We resolved the first problems, but soon after, we had more problems. We have well water, and were told AFTER the purchase that it is not recommended with well water - although they claim this information was on the website (I did not see it?). So, the unit is worthless in our situation, and the company was not willing to work with us and give us an even partial refund, even after I purchased new filters to try to fix the problem. The filters are expensive too. Also, I didn't like that the clean water tank was so small, we were constantly having to "make" clean water. We have switched to a delivery company, and are much happier with this new situation. We're out a lot of money. Water quality was great, but not sure if it's worth the hassle and price, even if you DON'T have well water.
Written by a customer while visiting Aquatru
Customer Rating
2
Educate yourself
on October 3, 2019
Posted by: Anonymous
I was very excited about this product, and spent the high price to hopefully get the best water for myself and my family. However, we began having problems with it within the first few months. We resolved the first problems, but soon after, we had more problems. We have well water, and were told AFTER the purchase that it is not recommended with well water - although they claim this information was on the website (I did not see it?). So, the unit is worthless in our situation, and the company was not willing to work with us and give us an even partial refund, even after I purchased new filters to try to fix the problem. The filters are expensive too. Also, I didn't like that the clean water tank was so small, we were constantly having to "make" clean water. We have switched to a delivery company, and are much happier with this new situation. We're out a lot of money. Water quality was great, but not sure if it's worth the hassle and price, even if you DON'T have well water.
Written by a customer while visiting Aquatru
Customer Rating
5
Does an amazing job!
on October 2, 2019
Posted by: Anonymous
Perfectly clean water. No more chlorine smell. Easy to use.
Written by a customer while visiting Aquatru