Customer reviews from brother-usa.com
Brother - HL-L3220CDW Wireless Compact Digital Color Laser Printer - Gray
Average customer rating
4.2
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
52
4 Stars
13
3 Stars
7
2 Stars
2
1 Star
9
Customer Reviews for Brother - HL-L3220CDW Wireless Compact Digital Color Laser Printer - Gray
Customer Rating
1
Small business owner
on July 11, 2024
Posted by: Phil
from Massachusetts
Black toner called for replacement three times in 800 pages and would not allow you to reset counter
Response from brother-usa.comBy Brother Customer Service, July 12, 2024
We understand you are experiencing toner issues with your Brother HLL3220CDW machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
The better laser printer is Brother.
on July 11, 2024
Posted by: frustratedepsonhpowner
Better than Epson, HP! The Brother is reliable, easier to use, flawless paper feeding and wi-go compatible.
Written by a customer while visiting brother-usa.com
Customer Rating
5
LaserJet color printer
on July 1, 2024
Posted by: Tippy
Have worked in IT since the 80’s I have used or repaired just about every kind of printer available.
The inkjet printers are great if you’re printing often which I don’t. The ink is messy and dries out and clogs the print head. In the end it is not a cost effective solution.
This Canon printer was New, comes complete with full toner cartridges and enough for 1000 pages implied. It prints every time without issue. The output looks great and for casual photos of family for the fridge it’s not bad.
The inkjet printers are great if you’re printing often which I don’t. The ink is messy and dries out and clogs the print head. In the end it is not a cost effective solution.
This Canon printer was New, comes complete with full toner cartridges and enough for 1000 pages implied. It prints every time without issue. The output looks great and for casual photos of family for the fridge it’s not bad.
Written by a customer while visiting brother-usa.com
Customer Rating
1
No Windows 7 drivers (22% of Windows users!)
on May 27, 2024
Posted by: Bought My Last Brother
This review is about one thing and one thing only: withholding drivers for Windows 7 is B.S. The massive success of the Windows ecosystem in its heyday was in large part due to commitment to backward compatibility, standards compliance, and support for legacy applications and systems. Once it could be taken on faith that a new computer or peripheral would work with the customer's existing setup. It wasn't uncommon for a new PC to be able to run games published a decade earlier.
I purchased the HL-L3220CDW to replace my HL-3170CDW, which finally refused to power on after years of reliable service. Imagine my outage when I plugged it in and discovered that Brother offers 3220 drivers only for a small subset of the O.S. versions supported by the 3170. As of October 2023, over 22 percent of Windows users were still on Windows 7, according to urbannetwork.co.uk. I still use Windows 7 on purpose: in every subsequent version of Windows, Microsoft has removed more features, taken away more control from the user, and made the user interface less capable, on the name of "simplicity". Each new release has also required years of shakedown time for MS to release the patches to make it usable.
The "upgrade treadmill" forced on computer users by manufacturers and developers to force continued sales has become the norm. The "subscription" model now dominates, even in hardware: you can "buy" a computer, a printer, or a program, but you'll have to pay us a monthly fee to use it. And when we have a new one to sell you, we won't let you subscribe to the old one any more.
https://www.urbannetwork.co.uk/if-youre-one-of-millions-still-using-windows-7-microsoft-has-a-troubling-warning-for-you/
Response from brother-usa.comBy Brother Customer Service, May 29, 2024
We understand you're experiencing driver issues with your Brother HLL3220CDW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great color laser printer
on May 21, 2024
Posted by: Harry
from New Jersey
Connected to my wireless network immediately with no problems. Print quality is very good for photos. Print speed is excellent as is the duplex feature. It will be used for work that I do for a museum.
Written by a customer while visiting brother-usa.com
Customer Rating
1
rip off
on February 28, 2024
Posted by: steve
Don't buy the ink costs more than the printer and is hard to find
Response from brother-usa.comBy Brother Customer Service, February 29, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
1
on January 13, 2024
Posted by: Tootie
The system turns off and won’t wake up after 3 days always saying no toner when toner is full
Response from brother-usa.comBy Brother Customer Service, January 17, 2024
We understand you're experiencing No Toner Error with your Brother HLL3220CDW machine. I apologize for any inconvenience this issue may have caused you. We'd like to help. Below is a FAQ that may help you with this issue:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/184981
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/184981
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Compact and efficient!
on December 7, 2023
Posted by: laurenf77
[This review was collected as part of a promotion.] This printer is amazing. It fits perfectly on my desk (I work from home, therefore, a compact printer is key). The print quality is very good and extremely fast. It is super quiet as well. I’ve never gone so long without ordering ink which is a godsend! The only downfall is that I haven’t been able to figure out how to use the scanner. No matter what I do, my computer does not recognize the scanner. Other than that, I have zero complaints and I would recommend this printer to anyone!
Written by a customer while visiting brother-usa.com