Customer reviews from spypoint.com
Spypoint - Spy Point Flex M
Average customer rating
4.7
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
441
4 Stars
37
3 Stars
7
2 Stars
8
1 Star
21
93%of customers recommend this product.
(
456 out of
490)
Customer Reviews for Spypoint - Spy Point Flex M
Customer Rating
1
missing fotos in the night
on December 26, 2025
Posted by: KaLü
from Menzonio
Gender:Female
why doesn't make the camera fotos in the night?
i need fotos from the night
i need fotos from the night
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, December 26, 2025
Hi there, the camera is equipped with night vision and is capable of capturing clear images at night. However, the camera operates based on motion detection, so if it is experiencing low activity at night, it will not take photos unless motion is detected. Your case has been escalated to our senior team for further review, and we’ll be in touch to provide additional assistance.
Written by a customer while visiting spypoint.com
Customer Rating
1
Barely Works and No Plan Changes on App
on January 6, 2026
Posted by: Firetomlin
from Western PA
Gender:Male
I really wanted these cameras to work, but they don't. Seems like you need to reboot them every 10 days or so. That is about as long as it would send photos. Thought maybe the plan so I joined the Insiders club and upgraded the plan on my cameras. Same results. Today I tried to back off the plans to basic even though it's been over a month since any camera has sent me a photo. They changed software and you can't use the app to change plans. There is a many step process that includes not logging in for some steps and logging in for others- Really? So out of touch with current ease of use expectations. I cancelled all but no refunds for a service that has not provided a photo in over a month.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, January 6, 2026
Hello there, we’ve escalated your case to our senior team for a thorough review. They will carefully assess the situation with your cameras and the service plans to determine the best way to assist you. Once the review is complete, a member of our team will contact you directly to provide guidance and support to help resolve the matter.
Written by a customer while visiting spypoint.com