Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,879
4 Stars
703
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
2
This product has overheating issues
on November 13, 2023
Posted by: Dave1570
[This review was collected as part of a promotion.] Device overheats while in operation and charging have had this issue since I got it new
Value
2
Response from Samsung USBy Social Commerce, November 20, 2023
Good day Dave1570,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. For your convenience, I have linked a few articles that you may find beneficial in resolving what you have described to be experiencing with your device. These articles are titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Check them out when you have some free time out of your busy schedule. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. For your convenience, I have linked a few articles that you may find beneficial in resolving what you have described to be experiencing with your device. These articles are titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." Check them out when you have some free time out of your busy schedule. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on November 13, 2023
Posted by: dan6003
[This review was collected as part of a promotion.] Is excellent for photos, videos, internet apps, and so many things like call for ride and food.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product runs very smoothly and I love it
on November 13, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my Samsung for primarily photos and games . I've had it for a while now and this product has so Many pics and apps that I have lost count, and it still hasn't shown signs of slowing down.
The quality of the pictures is incredible, not only does the phone have a ton of features to be able to customize your photos on the spot but it also has the zoom to take all kinds of shots from different angles.For example a few months ago. I needed to take more photos and my camera died so I used my phone and the quality were as if they were taken from a professional grade camera.I have been very impressed by this camera alone!!!!
As for the gaming end of things,I have a few massive games installed ( over 3 GB ) and my photos and all the features on the phone still work as if it was new.I also especially love this phones "picture in picture" function because when playing games, i get bored and need a small video playing so I play a video as im playing and that still hasnt made it lag whatsoever.This products Ram and memory storage make it one of the most well worth investment I've ever made both professionally and personal!!!!
In conclusion this phone can do a multitude of different jobs, all the way from professional photos to smooth gameplay for the most hard-core of gamers,it can do it all and fit everyones specific needs!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and understand unlike most new devices
on November 13, 2023
Posted by: tinkerbell
[This review was collected as part of a promotion.] I love the sound and easy to use Bluetooth bc I listen to music everyday at work. It has a great battery life as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S23
on November 13, 2023
Posted by: JoCut77
[This review was collected as part of a promotion.] I love this phone. So easy to use, awesome camera! The galaxy s23 provides such versatility. I love that I have all of my accounts at my fingertips and I can make payments without having to pull out my cards. I am a nurse and really needed convenience! So happy!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone ever
on November 13, 2023
Posted by: BiggDawgg
[This review was collected as part of a promotion.] I use my phone 24 7 and it never slows down. Has a very great camera for every from photos to videos. The hd screen makes watching TV on it something that beats all my other phones I've had. I love this phone and will never use anything other then a galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This was definitely a jump in update for me
on November 13, 2023
Posted by: Daddyman1209
[This review was collected as part of a promotion.] Gaming music browsing streaming casting video to tv
Value
3
Response from Samsung USBy Social Commerce, November 17, 2023
Hello there Daddyman1209,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any additional assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any additional assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Camera
on November 13, 2023
Posted by: Hmedley
[This review was collected as part of a promotion.] This new phone is very intuitive and the camera is amazing! The shots are great and the phone camera settings and options are great... Samsung just keeps making them better
Value
5
Written by a customer while visiting Samsung US