Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,747 Reviews)
Rating breakdown 3,747 reviews
5 Stars
2,879
4 Stars
703
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
1
A flawed phone
on May 20, 2025
Posted by: Shar
This phone has an extremely hard time connecting to the t mobile network. When trying to troubleshoot, t -mobile blames samsung, samsung blames t - mobile. I've worked with T-Mobile to refresh the network, clear the cache, go from a physical sim to the esim and I've worked with Samsung to bring it to there. Third party repair group, for them to tell me there's nothing wrong with the phone. In the meantime, for the last year and a half, I've been dealing with dropped calls, calls not connecting, my voice dropping while, I'm still connected and people telling me they can't hear me, voice text interpretation that is ridiculous, not to mention me giving up hours and hours of my time either on the phone with Samsung or standing in a t mobile store, all resulting in me stuck with this phone with samsung, not willing to simply exchange it. The current status is Samsung. Expects me to go back to the third party provider, have them confirm that it's broken and then send it to Samsung so they can look at it and confirm that it's broken, all the while I'm without a device, which they admitted could take potentially two weeks. In this day and age, who can be without a device for that amount of time? Samsung needs to step up. And simply send me a new device and allow me to send this one back after I receive the new one. I told the clerk on the phone. I am happy to pay for the device and have them credit me back when they receive mine. She would not do that. A major problem is that these frontline clerks have no power to really give the customer service that is truly necessary. Whether it's Samsung, T-Mobile, the cable company or anything else, these people are trained to be robots and just repeat a script.
Response from Samsung USBy R&R Team, May 20, 2025
Hi Shar, we appreciate your feedback on your Samsung Galaxy S23 FE. We understand how frustrating it is when your device is not operating as intended or expected. We understand that the process for the repair can also be frustrating as you anticipate the full functionality of your device. We have provided a link directly to the Samsung Support Team if you are seeking an update on your process. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone, affordable product. Bloatware though?
on February 20, 2025
Posted by: Mikensd
from San Diego CA
Expertise:Intermediate
Nice price, solid product. , used to Motorola, so I'm trying to get used to OS. Again great phone. A little top much bloateare...
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Barry D
from McCrory, Ar
Verified Purchase:Yes
Flagship quality phone with a budget friendly price
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from Seneca, SC
Verified Purchase:Yes
Overall happy with my purchase. Biggest draw back is it is loaded with software that I have no use for and find very annoying but shut it down or remove and things that I do want will not work properly.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 20, 2024
Thank you for reaching out, John. We appreciate your feedback on the Galaxy S23 FE. The S23 FE features a pro-grade camera that transforms your photos into works of art, regardless of the time of day. With a high-resolution sensor, you can capture detail and clarity in every image. Additionally, the Vision Booster optimizes your display settings for clear visuals in bright light, while the adaptive 120Hz refresh rate ensures smooth scrolling and enhanced gaming experiences. We'd like to gather more information regarding what you are experiencing so that we can further assist you. Please reach out to us at Samsung Support so that we can look into what you are experiencing. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Samsung SaySon
Expertise:Intermediate
Verified Purchase:Yes
This phone is amazing!!!!!!!!!! Camera is exceptional quality and I'm beyond pleased 😁😁😁
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sandra
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Loved my S23 FE Clear pictures from camera and more features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Grace
from New york
Expertise:Beginner
Verified Purchase:Yes
Great product. I got it for my mom and she loves it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Javier
from California
Expertise:Expert
Verified Purchase:Yes
Its a upgrade from my last phone it took awhile to save up money for it but it's worth it, It gets the job done works well would recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US